Profile
“Westfield Specialty and I have been trying to make sure we are opportunistic in the marketplace and that has allowed us to grow profitably and create a broader and more diversified portfolio”
Jack Kuhn
Westfield Specialty
Leah Ng, the chief bancassurance officer of Manulife Singapore, rejoined the company in July 2023. She started her career in corporate banking after graduation, but an unexpected turn of events landed her in the insurance industry. And she has not looked back since.
Ng spent more than two decades of her career pursuing, broadening, and deepening her expertise in the insurance industry. Her experience spanned multi-modal and multi-channel life insurance distribution management in Asia across most customer segments. These include retail to affluent, HNW and UHNW customer segments served by agency, FA firms, bank channels (both advisory and digital), as well as international HNW brokerages in Asia, to small and medium sized enterprises and corporations served via institutional and commercial banks in Singapore.
Ng holds an honours degree in the Bachelor of Business (Banking and Finance) at Nanyang Technological University, Singapore. She actively volunteers for community causes with her team and is an avid champion of DEI causes. She is a firm believer that diversity and inclusion can be advanced through meritocracy, and that is about driving the right talents to the right parts of an organization, equipping and empowering people to bring out the best in themselves.
8 Cross Street #15-01, Manulife Tower, Singapore 048424
+6591 093 669
leah_ng@manulife.com
linkedin.com/in/leahng
manulife.com.sg
Leah Ng
Chief Bancassurance Officer
Manulife Singapore
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Milestones
“The biggest challenge is getting everyone comfortable with the pace that I’m looking for to drive our buildout and growth. How I deal with it is by being open and transparent, and responsive to questions or concerns”
Jack Kuhn
Westfield Specialty
2010–2014
2014–2015
2015–2018
2018–2023
2023–present
Vice President, Business Development – HNW and Bank Channels at HSBC Insurance Singapore
2010–
2014
Director, Business Development at Swiss Life
2014–
2015
Head of HNW, Bancassurance at Manulife Singapore
2015–
2018
Chief Distribution Officer at HSBC Life Singapore
2018–
2023
Chief Bancassurance Officer at Manulife Singapore
2023–
present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Kuhn says, “I would say my career has been one of more of chance and opportunities than a set plan. And it’s interesting how one decision has a ripple effect on putting you on a different path than maybe where you thought you would be.”
He highlights his spell at Endurance as his biggest professional achievement to date.
“It took some time, but we took them from really being viewed as a reinsurance company to being viewed as a global insurance company.”
It’s this type of innovative attitude that is powering Westfield Specialty forward so successfully.
Kuhn explains, “Westfield Specialty and I have been trying to make sure we are opportunistic in the marketplace and that has allowed us to grow profitably and create a broader and more diversified portfolio.”
Part of this has seen the firm acquire the existing Lloyd’s of London Syndicate 1200 in February 2023. It is also Kuhn’s ingenuity that has allowed Westfield Specialty to outperform expectations in challenging market conditions.
“I would say it’s been the understanding that there is a limited window of time. We're in this unique market, we need to be fast and decisive to take advantage of market opportunities before the market begins to move away,” he comments. “Additionally, I'd like to say we move with a lot of speed, but we do it in a thoughtful and methodical approach, not just to be the first.”
However, it has been an intricate process to ensure his team are onboard with his vision. Kuhn places importance of explaining his targets and the blueprint to achieve them.
He adds, “The biggest challenge is getting everyone comfortable with the pace that I’m looking for to drive our buildout and growth. How I deal with it is by being open and transparent, and responsive to questions or concerns. This way, everything gets thoroughly discussed and resolved.”
With almost four decades in the industry, Kuhn has developed methods that have consistently delivered. It is why he has been tasked with so many leadership roles and he intends to maintain his focus on creating more success at Westfield Specialty.
“I think I am and have always tried to be methodical. I look at the big picture yet stay focused on executing the different opportunities or plans that I have in front of me. I don’t get emotional or make emotional decisions.”
Chief underwriting officer of executive risk at Chubb
President of financial insurance solutions at Kemper
Chief underwriting officer at Axis Capital
CEO of global Insurance at Endurance
CEO of global Insurance at Sompo International
Kuhn joined Westfield Specialty in the firm’s first year (2021) and has established the company’s presence in the specialty market. By the end of 2023, the firm is expected to surpass $1.3 billion in GWP after writing $300 million in 2021.
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