Headquarters:
10th Floor, NEX Tower, 6786 Ayala Avenue, Makati City 1229, Philippines
Year founded:
1907
Number of employees:
598
Phone:
632 884 5433 ext. 635617
Email:
ma_zarina_de_ramos@manulife.com
Website:
manulife.com.ph
LinkedIn:
linkedin.com/company/manulife-philippines
“We prioritise embracing cutting-edge technologies, creative problem solving and continuous improvement to enhance our premium funding solutions and provide exceptional value to our clients”
Brett Bastow, IQumulate Premium FundinG
Rahul Hora
President and Chief Executive Officer
Anna Villamor
Chief Human Resources Officer
Doron Grossman
Managing Director, Greater China
Leadership
Rahul Hora is the president and CEO of Manulife Philippines. He currently serves as the executive director of Manulife Philippines and as the director of Manulife China Bank Life Assurance and Manulife Investment Management and Trust. He first served as a director of those companies in 2022. As president and CEO, he is responsible for the development and execution of Manulife’s strategy in the Philippines, supercharging the business so the company can continue making every day better for more Filipinos.
Hora is an insurance industry veteran, having taken on various sales and distribution leadership roles in operations, agency and bancassurance across geographies. He joins Manulife from another multinational insurance company, where he held distribution roles at market and regional levels and most recently led their life and non-life insurance operations in the Philippines.
President and Chief Executive Officer
Rahul Hora
Anna Villamor is senior vice president and CHRO of Manulife Philippines. She joined the company in January 2021.
Villamor is an experienced HR leader in the finance industry, having joined Manulife from another multinational insurer, where she was the CHRO for five years. Prior to that, she was the head of HR for a large healthcare company and two global banks operating in the Philippines.
Villamor has led the organisations she has worked with through strategic transformation journeys, supporting their growth and building their skill sets to ensure their workforce is future ready.
Chief Human Resources Officer
Anna Villamor
Doron Grossman brings over 40 years of global experience, with a track record in C-suite corporate leadership, operational management, client management, board leadership and network leadership roles. He has held senior positions in major corporations in the following regions: the UK, Europe, Asia, Latin America, Australia and the Pacific. Since joining in 2021, Grossman has further strengthened Crawford’s bench strength and client relationships in Hong Kong.
Managing Director, Greater China
Doron Grossman
BRETT BASTOW, IQUMULATE PREMIUM FUNDINGs
Leadership
“Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available”
GRAEME GORDON, IQUMULATE PREMIUM FUNDING
BRETT BASTOW, IQUMULATE PREMIUM FUNDING
Leadership
Mamoru Tanouchi
Managing Director, Japan
Mamoru Tanouchi heads Crawford’s Japan operations. His career in the insurance industry spans well over 26 years, and he has international experience, having worked in San Francisco and New York. Tanouchi is an expert in business interruption, product liability and product recalls, to name a few. He and his team are experienced in managing large catastrophe losses, including the Tohoku earthquake and Thailand floods, both in 2011.
Managing Director, Japan
Mamoru Tanouchi
Zakky Cheng
Managing Director, Taiwan
Zakky Cheng comes from a civil engineering background and has experience from his previous roles as an underwriter within the reinsurance sector. He joined Crawford in 2013 and is based in the Taipei office in Taiwan. With nearly two decades of insurance industry experience, Cheng is a leader in the effective management of specialty claims, including building and construction and power and energy.
Managing Director, Taiwan
Zakky Cheng
Manulife Philippines is a global organisation that aspires to build an inclusive culture and nurture diverse talent, committed to ensuring that everyone truly belongs. That vision anchors the values its workforce lives by every day:
• Obsessing about customers
• Doing the right thing
• Thinking big
• Getting it done together
• Owning it
• Sharing their humanity
“Our goal is to make every day better for the Filipino community; it is part of our commitment to help people lead better and more financially secure lives,” says President and CEO Rahul Hora. “We have been actively carrying out CSR and sustainability initiatives to create life-changing experiences not only for the communities we serve but also for our colleagues by advocating the value of sharing our humanity through volunteerism.”
Anchored on its mission to make decisions easier and its customers’ lives better, five strategic priorities have defined Manulife’s focus, including portfolio optimisation, expense efficiency, accelerating growth, improving customer experiences, and building an environment in which high-performing teams can thrive.
“Our strong track record as a trusted financial services provider has also set us up for a successful future,” says Hora. “Narrowing our focus to these priorities will strongly position us to transform Manulife into our industry’s most digital, customer-centric market leader, creating significant value for our customers, employees, and shareholders.”
Manulife has a bold ambition to be the most digital, customer-centric global company in insurance and has received numerous accolades, including:
• One of LinkedIn’s Top Companies in the Philippines in 2021
• Top Insurance Employer of 2023 by Insurance Business Asia
• HR Asia Best Companies to Work for in Asia 2023 (Philippine Chapter)
• HR Asia Diversity, Equity & Inclusion Awards 2023
• Most Gender-Inclusive Workplaces in the Philippines by the United Nations Women 2020 Asia-Pacific Women’s Empowerment Principles
As one of the leading and most trusted global financial services providers in the Philippines, Manulife remains firmly positioned to provide expert advice and offer best-in-class solutions to ensure that more Filipinos will have the opportunity to secure health and life protection for themselves and their families and a financially secure future.
The company maintains uncompromised paying ability, a healthy earnings stream and superior investment performance results consistent with a prudent investment management philosophy. It also offers real value to its customers by providing best-in-class products, services, expert advice, and sustainable value, ensuring customers receive excellent insurance and investment solutions to meet their needs, making their every day better.
“IQumulate is on a technology journey, and we’re just getting started”
Wayne Tower,
IQumulate Premium Funding
Graham Tolentino
Country Manager, Philippines
Nathan Hannah
Managing Director, Malaysia
Patipan Soodarram
Managing Director, Thailand
Stephen McMillan
Commercial Manager
Graham Tolentino is the country manager for Crawford & Company in the Philippines. He joined Crawford in 2005 and has been instrumental in strengthening the company’s loss-adjusting operations. Tolentino is a certified public accountant and brings over 17 years of experience in the loss adjustment and accounting arenas. He is highly experienced in handling large and complex financial risks, including business interruption, delay in start-up, advance loss of profit, fidelity and stock inventory claims.
Country Manager, Philippines
Graham Tolentino
Nathan Hannah has held several senior leadership and executive positions in the Asia-Pacific insurance industry for over 26 years. He is experienced in designing products and operations, managing risks and delivering solutions that enhance the customer experience. He oversees claims operations in Malaysia and has a strong focus on delivering Crawford’s service commitment.
Managing Director, Malaysia
Nathan Hannah
Patipan Soodarram joined Crawford in 1988. He oversees the company’s loss-adjusting operations in Thailand. With over 36 years of experience in loss adjusting, Soodarram is an executive general adjuster with extensive experience in managing large and complex losses, including construction, power, petrochemical, property, business interruption and liability claims.
Managing Director, Thailand
Patipan Soodarram
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
One culmination of these efforts has been the real-world, needs-based IQEdge solution. A one-stop online quoting tool designed for both the Australian and New Zealand markets, IQEdge delivers quotes in under 60 seconds. Plus, the solution offers quote comparison and quote versioning capabilities, enabling users to review vital historical and financial data in a single page view.
IQEdge can streamline and automate application processing, underwriting document verification and payment collection, cutting the need for manual labour and minimising processing errors. A digital “self-service” platform, IQEdge, reduces that need for customer and administrative support. Meanwhile, borrowers can access their accounts, make payments and manage their policies independently and through sales and support teams, which are always available for further assistance.
“We’ve created a quality platform that simplifies the quoting process yet amplifies the customer experience,” says head of sales Graeme Gordon. “It’s a real game changer.”
In addition, IQumulate offers an online digital quoting tool. The best-in-market solution enables IQumulate to tailor funding offerings to brokers that align with their prefered distribution channel.
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Medal
Small business
Brokers’ Pick – Professional liability
Broker's Pick – Personal Accident and Illness Insurance
Turnaround time – claims
BDM support
Broker communication, training and development
Overall service level
BDM support
BDM support
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
What does IQumulate have in mind for the future?
“IQumulate is on a technology journey, and we’re just getting started,” says Wayne Tower, CEO. “Through continuous engagement with our clients, partners, marketplace and industry, we will listen to the needs as they arise and position our business to be agile and respond to changes as they occur.
“Faster decision-making innovations such as AI-powered decision support systems can expedite the underwriting and approval process, leading to quicker responses to clients. This can improve client satisfaction and potentially attract more business, creating a competitive advantage with the potential to allow IQumulate to command premium pricing or capture a larger market share.
“As forward-thinkers with a digital and ‘do it better’ mindset, we collectively and proactively look to learn and improve on our customer experience for our clients, paving the way for successful business outcomes for our clients and our business in the coming years ahead.
“We’re excited for the future and look forward to what’s on the horizon.”
https://iqumulate.com/
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”
What does IQumulate have in mind for the future?
“IQumulate is on a technology journey, and we’re just getting started,” says Wayne Tower, CEO. “Through continuous engagement with our clients, partners, marketplace and industry, we will listen to the needs as they arise and position our business to be agile and respond to changes as they occur.
“Faster decision-making innovations such as AI-powered decision support systems can expedite the underwriting and approval process, leading to quicker responses to clients. This can improve client satisfaction and potentially attract more business, creating a competitive advantage with the potential to allow IQumulate to command premium pricing or capture a larger market share.
“As forward-thinkers with a digital and ‘do it better’ mindset, we collectively and proactively look to learn and improve on our customer experience for our clients, paving the way for successful business outcomes for our clients and our business in the coming years ahead.
“We’re excited for the future and look forward to what’s on the horizon.”
Claire Watson
Product Manager
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
Claire Watson
Product Manager
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Claire Watson
Product Manager
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson