Headquarters:

Sydney, New South Wales

Year founded:

1886

Number of employees:

10,001+

Phone:

+61 3 9258 3555

Email:

info@maddocks.com.au

Website:

qbe.com

LinkedIn:

linkedin.com/company/qbe-asia

“We love to win. We’re tenacious, and we believe in getting results”

Brett Vincent, Vincent Young Lawyers

Lei Yu

Chief Executive Officer, QBE North Asia & Regional Head of Distribution

Rob Kosova

Chief Executive Officer, QBE Asia

Ronak Shah

Chief Executive Officer, QBE Singapore

Leadership

Lei Yu was appointed chief executive officer for North Asia and regional head of distribution at QBE Asia in December 2018. She leads business operations in Hong Kong, Macau and China and develops strategies to drive growth in Asia. With over 20 years of experience in global insurance and risk management, Yu has held executive roles in New York, Sydney, Singapore and Shanghai. Before joining QBE, she was CEO of Marsh Hong Kong and Macau. Yu is a member of the Hong Kong Institute of Directors and the Hong Kong Academy of Finance. Recognised globally, she has been featured on IB’s Global 100 and Elite Women lists.

Chief Executive Officer, QBE North Asia & Regional Head of Distribution

Lei Yu

Rob Kosova was appointed chief executive officer of QBE Asia on April 1, 2024. He joined QBE in November 2018 as general manager for people’s risk and commercial portfolio. During his tenure, he led a team managing underwriters from the Australia Pacific division, overseeing customer and partner journeys across various product lines, including workers’ compensation, property, marine and commercial motor, as well as risk solutions. With a background in risk management and consultancy, Kosova has extensive experience across the insurance industry, having worked on the insurer, broker and customer sides. Before QBE, he spent eight years as general manager of risk and insurance and 10 years in insurance broking.

Chief Executive Officer, QBE Asia

Rob Kosova

Ronak Shah joined QBE in June 2017 as chief executive officer for Singapore. Previously, he led the financial, professional and casualty lines business across Asia, the Pacific Islands and Latin America. With over 20 years of insurance experience, Shah has worked with international broking houses and a major insurer in the United States and Singapore. He has expertise in underwriting and broking across financial, professional and liability lines, including transactional liability solutions. Shah actively contributes to trade magazines, speaks at seminars and conducts regional courses. He is president of the General Insurance Association of Singapore and serves on several industry boards.

Chief Executive Officer, QBE Singapore

Ronak Shah

Leadership

“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”

Saray Uribe, CharSan Insurance & Consulting

Leadership

Sunther Kuppan

Chief Executive Officer, QBE Malaysia

Sunther Kuppan joined QBE Insurance (Malaysia) Berhad in October 2014 as claims manager. He became head of claims in 2017 and was later promoted to head of operations and claims in 2020. In May 2021, he was appointed chief executive officer of QBE Insurance (Malaysia) Berhad. With over 25 years of experience in general insurance, Kuppan has expertise in claims management and operations. He has held various management roles throughout his career, bringing extensive technical knowledge to his position. He holds bachelor’s degrees in law and economics and is an associate of the Chartered Insurance Institute (ACII) in the UK.

Chief Executive Officer, QBE Malaysia

Sunther Kuppan

Deborah Stonley

Director, People & Culture

Deborah leads the firm’s People & Culture strategy and is responsible for driving the culture, retention and engagement strategies at Maddocks. She has been widely recognised for her market-leading work in developing organisational cultures of inclusiveness and as a leader who adds value by providing progressive HR strategies.

Director, People & Culture

Deborah Stonley

QBE Asia has been operating in the region for over 130 years, with a presence in Hong Kong, Malaysia, Singapore, and Vietnam. To tailor the best solutions for customers, QBE combines in-depth local knowledge in each market with the collective global resources of the entire QBE Group. This approach enables the provision of commercial, personal and specialty products, along with risk management solutions. The company’s success is built on strong partnerships with professional insurance brokers, agents and financial advisers. As a specialist in business insurance, QBE Asia offers a range of products, from standard property and casualty coverage to specialised financial lines, marine and construction insurance. These products are tailored to meet the needs of a diverse customer base, including small, medium and large enterprises. QBE Asia is part of the International Division of QBE Insurance Group, a general insurance and reinsurance company headquartered in Sydney and listed on the Australian Securities Exchange (ASX). To learn more about QBE Asia, visit QBE.com.

Mitch Grant

Director, Operational Excellence

Perry Thomas

Non-Executive Director and Chair of Risk and Capital Committee

Shirel Stedman

Non-Executive Director

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Mitch leads the Operational Excellence function that brings together the firm’s experts in knowledge, legal operations and research services. This team is responsible for shaping the way Maddocks lawyers work, ensuring the delivery of exceptional client experiences.

Director, Operational Excellence

Mitch Grant

Perry Thomas is a non-executive director and chair of Risk and Capital Committee. He’s an actuary with over 30 years of experience in financial services in roles including CEO, CRO and group chief actuary. He’s held directorships in the UK, Bermuda, Ireland, India, South Africa, Malta and Luxembourg, and has been on the Council of the Institute and Faculty of Actuaries. Thomas is dyslexic, which he believes can bring a different perspective.

Non-Executive Director and Chair of Risk and Capital Committee

Perry Thomas

Shirel Stedman is a non-executive director. She is also a fellow chartered member of the Institution of Civil Engineers (FICE) and the Chartered Institute of Water and Environmental Management (CIWEM). Stedman brings over 30 years of experience as a civil engineer who has spent most of her career working on flood resilience, climate change and water issues across the public and private sectors.

Non-Executive Director

Shirel Stedman

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

Partner

Kimi Shah

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Brand recognition and reputation

Broker communication, training and development

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Online platforms and services

Overall service level

Premium stability

Product innovation

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Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

“We believe in handling our clients’ matters as if they were our own, and with this approach, we seek solutions wherever possible”

Brett Vincent, Vincent Young Lawyers

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

employee benefits regional retail P&C specialty P&C underwriting direct-to-consumer programs

Underscoring the value proposition the firm offers, Vincent says, “Our clients get direct access to our partners. We are always available, and we pride ourselves on being highly responsive. We are lean and efficient. Our work is of the quality of larger law firms, without the price tag.” To operate optimally for clients, the firm engaged the founder of a major construction management company to be chairman. Under their guidance, Vincent Young has expanded its practice areas to include property, projects, commercial and insolvency law. Today, Vincent Young is advised by a chairman and two advisors, none of whom are lawyers, resulting in invaluable industry insight and client-side perspective. “The balance between technical legal skills and proactive solutions lies at the heart of our business and our success in legal matters,” says Vincent. “We believe in handling our clients’ matters as if they were our own, and with this approach, we seek solutions wherever possible.”

more than $1 million in funds over $2.3 million in combined monetary and in-kind donations through an annual World Food Derby initiative 2,320 volunteer hours to numerous deserving organizations, making a significant community impact

Alliant’s progress is set to continue, as underlined by Zimmer, who has confidence in the firm’s people to deliver continued excellence. “We believe in our business plan, and it has proven successful. We don’t feel the need to change that. Our core business plan will continue to drive the company forward, complemented by new opportunities that may arise in the future.”

Turnaround time – claims

Turnaround time – new business

Overall

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