crawco.com
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape”
Vivianne Gauci,
HomeEquity Bank
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Award Winner
CRAWFORD & COMPANY
Zakky Cheng
Managing Director, Taiwan
Arne Eisfeld
Country Manager, Singapore
Veronica Grigg
President, Asia
Leadership
Headquarters:
Atlanta, Georgia, USA
Year founded:
1941
Number of employees:
9,000+
Phone:
+65 6632 8600
Email:
ap.communications@
crawford.asia
Website:
LinkedIn:
https://www.linkedin.com/company/crawford-company-asia/
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Veronica Grigg has over 25 years of insurance market experience. As president for Asia at Crawford & Company, she represents 10 countries and over 500 employees. Grigg is passionate about building sustainable businesses and a winning culture. She has a strong track record in delivering results in global and regional roles. She has held executive leadership and CEO roles in insurance and professional service firms, where she has transformed and improved business results across diverse geographies and market segments.
Currently based in Singapore, she has also held international postings in New York, Sydney, and London. Veronica held senior executive and CEO roles with QBE Insurance and Argo Global. Veronica is an active contributor to innovation and talent development across the industry.
President, Asia
Veronica Grigg
Arne Eisfeld brings over 15 years of experience in consulting and insurance to his position. Prior to joining Crawford in 2021, he held several roles with Allianz in the UK, Singapore, and South Korea. Eisfeld has in-depth experience in the financial services industry, with a focus on strategic and operational business development.
Country Manager, Singapore
Arne Eisfeld
Mamoru Tanouchi heads Crawford's operations in Japan. His career in the insurance industry spans over 30 years in Japan and the US.
Tanouchi specializes in large and complex claims including property, business interruption, product liability, and product recall. He has effectively managed cases locally and globally including major catastrophe losses including the Tohoku earthquake and Thailand floods in 2011.
Managing Director, Japan
Mamoru Tanouchi
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
Doron Grossman
Managing Director, Hong Kong
Doron Grossman has more than 40 years of global experience and a track record in C-suite corporate leadership, operational, client management, board and network leadership roles. He has held senior positions in major and delivered business growth in the UK, Europe, Asia, Latin America, Australia, and the Pacific. Since joining in 2021, Grossman has reinforced Crawford’s bench strength and client relationships in Hong Kong.
Managing Director, Hong Kong
Doron Grossman
Mamoru Tanouchi
Managing Director, Japan
Zakky Cheng comes from a civil engineering background and has experience from his previous role as an underwriter within the insurance sector. He joined Crawford in 2013 and is based in the Taipei office in Taiwan. With nearly two decades of insurance industry experience, Cheng is a leader in the effective management of specialty claims, including building and construction, high tech manufacturing industry, power and energy.
Managing Director, Taiwan
Zakky Cheng
Graham Tolentino
Country Manager, Philippines
Patipan Soodarram
Managing Director, Thailand
James Wang
Managing Director, China
Nathan Hannah
Managing Director, Malaysia
Graham Tolentino is the country manager for Crawford & Company in the Philippines. He joined Crawford in 2005 and has been instrumental in strengthening the company’s loss adjusting operations. He is a certified public accountant and brings over 17 years of experience in the loss adjusting and accounting arenas. He is highly experienced in handling large and complex financial risks, business interruption, delay in startup, advance loss of profit, fidelity, and stock inventory claims.
Country Manager, Philippines
Graham Tolentino
James Wang, Managing Director, China, is responsible for Crawford’s loss adjusting operations in the country. He is a seasoned loss adjuster in managing claims in property, CAR and engineering, liability, business interruption, and delay in startup, in both China and the UK.
Managing Director, China
James Wang
Patipan Soodaram joined Crawford in 1988 and oversees its loss adjusting operations in Thailand. With over 35 years of experience in loss adjusting, Soodarram is an executive general adjuster with extensive experience in managing large and complex losses including construction, power, petrochemical, property, business interruption and liability claims.
Managing Director, Thailand
Patipan Soodarram
Nathan Hannah has held several senior leadership and executive positions in the Asia-Pacific insurance industry for over 25 years. He is experienced in designing products and operations, managing risks, and delivering solutions that enhance customer experience. He oversees claims operations in Malaysia and has a strong focus on delivering Crawford’s service commitment.
Managing Director, Malaysia
Nathan Hannah
LinkedIn:
https://www.linkedin.com/company/crawford-company-asia/
Website:
crawco.com
Email:
ap.communications@crawford.asia
Phone:
+65 6632 8600
Number of employees:
9,000+
Year founded:
1941
Headquarters:
Atlanta, Georgia, USA
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape”
Vivianne Gauci,
HomeEquity Bank
Crawford & Company is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to insurance companies, brokers and corporations. It has an expansive global network servicing clients in more than 70 countries.
For over 80 years, Crawford & Company has led the industry through a relentless focus on people and the innovative tools that empower them. Crawford’s continued growth is guided by their purpose to restore and enhance lives, businesses and communities.
Nathan Hannah
Managing Director, Malaysia
Patipan Soodarram
Managing Director, Thailand
James Wang
Managing Director, China
Graham Tolentino
Country Manager, Philippines
Zakky Cheng
Managing Director, Taiwan
Mamoru Tanouchi
Managing Director, Japan
Doron Grossman
Managing Director, Hong Kong
Arne Eisfeld
Country Manager, Singapore
Veronica Grigg
President, Asia
Leadership
Nathan Hannah has held several senior leadership and executive positions in the Asia-Pacific insurance industry for over 25 years. He is experienced in designing products and operations, managing risks, and delivering solutions that enhance customer experience. He oversees claims operations in Malaysia and has a strong focus on delivering Crawford’s service commitment.
Managing Director, Malaysia
Nathan Hannah
Patipan Soodaram joined Crawford in 1988 and oversees its loss adjusting operations in Thailand. With over 35 years of experience in loss adjusting, Soodarram is an executive general adjuster with extensive experience in managing large and complex losses including construction, power, petrochemical, property, business interruption and liability claims.
Managing Director, Thailand
Patipan Soodarram
James Wang, Managing Director, China, is responsible for Crawford’s loss adjusting operations in the country. He is a seasoned loss adjuster in managing claims in property, CAR and engineering, liability, business interruption, and delay in startup, in both China and the UK.
Managing Director, China
James Wang
Graham Tolentino is the country manager for Crawford & Company in the Philippines. He joined Crawford in 2005 and has been instrumental in strengthening the company’s loss adjusting operations. He is a certified public accountant and brings over 17 years of experience in the loss adjusting and accounting arenas. He is highly experienced in handling large and complex financial risks, business interruption, delay in startup, advance loss of profit, fidelity, and stock inventory claims.
Country Manager, Philippines
Graham Tolentino
Zakky Cheng comes from a civil engineering background and has experience from his previous role as an underwriter within the insurance sector. He joined Crawford in 2013 and is based in the Taipei office in Taiwan. With nearly two decades of insurance industry experience, Cheng is a leader in the effective management of specialty claims, including building and construction, high tech manufacturing industry, power and energy.
Managing Director, Taiwan
Zakky Cheng
Mamoru Tanouchi heads Crawford's operations in Japan. His career in the insurance industry spans over 30 years in Japan and the US.
Tanouchi specializes in large and complex claims including property, business interruption, product liability, and product recall. He has effectively managed cases locally and globally including major catastrophe losses including the Tohoku earthquake and Thailand floods in 2011.
Managing Director, Japan
Mamoru Tanouchi
Doron Grossman has more than 40 years of global experience and a track record in C-suite corporate leadership, operational, client management, board and network leadership roles. He has held senior positions in major corporations and delivered business growth in the UK, Europe, Asia, Latin America, Australia, and the Pacific. Since joining in 2021, Grossman has reinforced Crawford’s bench strength and client relationships in Hong Kong.
Managing Director, Hong Kong
Doron Grossman
Arne Eisfeld brings over 15 years of experience in consulting and insurance to his position. Prior to joining Crawford in 2021, he held several roles with Allianz in the UK, Singapore, and South Korea. Eisfeld has in-depth experience in the financial services industry, with a focus on strategic and operational business development.
Country Manager, Singapore
Arne Eisfeld
Veronica Grigg has over 25 years of insurance market experience. As president for Asia at Crawford & Company, she represents 10 countries and over 500 employees. Grigg is passionate about building sustainable businesses and a winning culture. She has a strong track record in delivering results in global and regional roles. She has held executive leadership and CEO roles in insurance and professional service firms, where she has transformed and improved business results across diverse geographies and market segments.
Currently based in Singapore, she has also held international postings in New York, Sydney, and London. Veronica held senior executive and CEO roles with QBE Insurance and Argo Global. Veronica is an active contributor to innovation and talent development across the industry.
President, Asia
Veronica Grigg
Read on
IB Top Brokerages
Award Winner
SHIELDED INSURANCE BROKERS
Award Winner
CRAWFORD & COMPANY
SPECIAL REPORT
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“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape"
Vivianne Gauci,
HomeEquity Bank
As an award-winning mortgage brokerage company with time-tested results, XIN Mortgage strives to be on top of the game. The company offers independent advice, develops personalised and customised solutions, and ensures that customers receive a lifetime customer service experience backed by customer reviews.
To leave no stone unturned, XIN Mortgage employs its in-house CRM X-Online, which focuses on transparent reporting and analytics system between the company and brokers to develop a healthy and pleasant competitive atmosphere.
Unlike traditional systems, XIN Mortgage’s platforms provide transparency and confidence by enabling brokers to have a complete overview of their customer portfolio at any moment, including property details, home loan details, application histories, home loan health check reminders, annual rate review tasks, leads management functions, and much more. A key breakthrough feature is to introduce new brokers to intensive and careful mentoring to work towards success, using the client service team to assist brokers and marketing teams to build their personal brands and drive high levels of customer satisfaction.
As a leading company, XIN Mortgage offers ongoing professional training and case study to its whole team, which helps the brokers develop highly effective solutions and guarantees the best interest of customers.
Nathan Hannah
Managing Director, Malaysia
Patipan Soodarram
Managing Director, Thailand
James Wang
Managing Director, China
Graham Tolentino
Country Manager, Philippines
Zakky Cheng
Managing Director, Taiwan
Mamoru Tanouchi
Managing Director, Japan
Doron Grossman
Managing Director, Hong Kong
Arne Eisfeld
Country Manager, Singapore
Veronica Grigg
President, Asia
Leadership
LinkedIn:
https://www.linkedin.com/company/crawford-company-asia
Website:
crawco.com
Email:
ap.communications@crawford.asia
Phone:
+65 6632 8600
Number of employees:
9,000+
Year founded:
1941
Headquarters:
Atlanta, Georgia, USA
Read on
CRAWFORD & COMPANY
Award Winner
Nathan Hannah has held several senior leadership and executive positions in the Asia-Pacific insurance industry for over 25 years. He is experienced in designing products and operations, managing risks, and delivering solutions that enhance customer experience. He oversees claims operations in Malaysia and has a strong focus on delivering Crawford’s service commitment.
Managing Director, Malaysia
Nathan Hannah
Patipan Soodaram joined Crawford in 1988 and oversees its loss adjusting operations in Thailand. With over 35 years of experience in loss adjusting, Soodarram is an executive general adjuster with extensive experience in managing large and complex losses including construction, power, petrochemical, property, business interruption and liability claims.
Managing Director, Thailand
Patipan Soodarram
James Wang, Managing Director, China, is responsible for Crawford’s loss adjusting operations in the country. He is a seasoned loss adjuster in managing claims in property, CAR and engineering, liability, business interruption, and delay in startup, in both China and the UK.
Managing Director, China
James Wang
Graham Tolentino is the country manager for Crawford & Company in the Philippines. He joined Crawford in 2005 and has been instrumental in strengthening the company’s loss adjusting operations. He is a certified public accountant and brings over 17 years of experience in the loss adjusting and accounting arenas. He is highly experienced in handling large and complex financial risks, business interruption, delay in startup, advance loss of profit, fidelity, and stock inventory claims.
Country Manager, Philippines
Graham Tolentino
Zakky Cheng comes from a civil engineering background and has experience from his previous role as an underwriter within the insurance sector. He joined Crawford in 2013 and is based in the Taipei office in Taiwan. With nearly two decades of insurance industry experience, Cheng is a leader in the effective management of specialty claims, including building and construction, high tech manufacturing industry, power and energy.
Managing Director, Taiwan
Zakky Cheng
Mamoru Tanouchi heads Crawford's operations in Japan. His career in the insurance industry spans over 30 years in Japan and the US.
Tanouchi specializes in large and complex claims including property, business interruption, product liability, and product recall. He has effectively managed cases locally and globally including major catastrophe losses including the Tohoku earthquake and Thailand floods in 2011.
Managing Director, Japan
Mamoru Tanouchi
Doron Grossman has more than 40 years of global experience and a track record in C-suite corporate leadership, operational, client management, board and network leadership roles. He has held senior positions in major corporations and delivered business growth in the UK, Europe, Asia, Latin America, Australia, and the Pacific. Since joining in 2021, Grossman has reinforced Crawford’s bench strength and client relationships in Hong Kong.
Managing Director, Hong Kong
Doron Grossman
Arne Eisfeld brings over 15 years of experience in consulting and insurance experience to his position. Prior to joining Crawford in 2021, he held several roles with Allianz in the UK, Singapore, and South Korea. Eisfeld has in-depth experience in the financial services industry, with a focus on strategic and operational business development.
Country Manager, Singapore
Arne Eisfeld
Veronica Grigg has over 25 years of insurance market experience. As president for Asia at Crawford & Company, she represents 10 countries and over 500 employees. Grigg is passionate about building sustainable businesses and a winning culture. She has a strong track record in delivering results in global and regional roles. She has held executive leadership and CEO roles in insurance and professional service firms, where she has transformed and improved business results across diverse geographies and market segments.
Currently based in Singapore, she has also held international postings in New York, Sydney, and London. Veronica held senior executive and CEO roles with QBE Insurance and Argo Global. Veronica is an active contributor to innovation and talent development across the industry.
President, Asia
Veronica Grigg
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Bio
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
Charlotte Lau
Director, Market Development Asia
Charlotte Lau is a dynamic and value-driven leader. She has over 17 years of insurance industry experience and has a track record of high-quality delivery in sales operations, management consulting and business transformation.
Previously, she served as vice president strategic sales Asia at QBE Insurance. During her 15 years at QBE Insurance, she held numerous senior roles and worked across several different territories. Prior to joining the insurance industry, Charlotte was an electronic engineer.
Director, Market Development Asia
Charlotte Lau
Charlotte La
Director,
Market Development Asia
Charlotte Lau is a dynamic and value-driven leader. She has over 17 years of insurance industry experience and has a track record of high-quality delivery in sales operations, management consulting and business transformation.
Previously, she served as vice president strategic sales Asia at QBE Insurance. During her 15 years at QBE Insurance, she held numerous senior roles and worked across several different territories. Prior to joining the insurance industry, Charlotte was an electronic engineer.
Director, Market Development Asia
Charlotte Lau
Charlotte Lau
Director, Market Development Asia
Charlotte Lau is a dynamic and value-driven leader. She has over 17 years of insurance industry experience and has a track record of high-quality delivery in sales operations, management consulting and business transformation.
Previously, she served as vice president strategic sales Asia at QBE Insurance. During her 15 years at QBE Insurance, she held numerous senior roles and worked across several different territories. Prior to joining the insurance industry, Charlotte was an electronic engineer.
Director, Market Development Asia
Charlotte Lau
