Headquarters:

Suite 11.02, Level 11, 360 Collins Street, Melbourne, Vic 3000

Year founded:

2009

Number of employees:

330+

Phone:

+61 3 9629 5444

Email:

info@archinsurance.com.au

Website:

archinsurance.com.au

LinkedIn:

linkedin.com/company/arch-insurance-australia

“After another year of record growth, we continue to make meaningful investments in technology, talent, and resources, which enable our associates to perform at their best”

Danny Kaufman, Burns & Wilcox

ARCH INSURANCE AUSTRALIA

Joseph Donovan

Claims Manager

Tainui McGregor

First Party and Claims Operations Manager

Ananya Tiwari

Third Party Claims Manager

Our Team

Elizabeth Bull is senior vice president of claims at Arch Insurance Canada. She joined Arch Insurance Canada in 2016 and has more than 30 years of claims technical and operational experience in the Canadian P&C industry. Bull has a business administration diploma, a marketing diploma, and a Chartered Insurance Professional designation. She also has Leadership Development Certification from The Wharton Business School and the London Business School.

Senior Vice President, Claims

Elizabeth Bull

Deanna Cain is responsible for examining the multi-line senior-level claims in the Arch Canada claims department. She joined Arch in December 2008 and concentrates her time on specialty claims and managing the company’s in-office claims examiners. Cain is a graduate of Brock University with a Bachelor of Kinesiology. She entered the field of insurance after working three years in the physical rehabilitation sector. She has 20 years of claims handling experience within the commercial insurance industry. Cain has continued with her professional development and has successfully completed her Chartered Insurance Professional certificate, Fellow Chartered Insurance Professional and Certified Risk Management designations.

Vice President, Claims

Deanna Cain

Katherine Solomon is a claims manager at Arch Insurance Canada. She is responsible for examining multi-line senior-level claims in the Arch Canada claims department. She joined Arch in May 2016 and primarily handles professional liability claims, in addition to other lines. Solomon is a graduate of the University of Toronto, obtaining a Bachelor of Arts degree with a sociology major. She has also completed her Chartered Insurance Professional Designation and is currently taking the final course required in order to complete her Certified Risk Management designation. Prior to becoming a claims examiner, Solomon spent one year as a claims coordinator for a large property insurance restoration company. She has 15 years of claims handling experience within the commercial insurance industry, including three years as a third-party administrator for Lloyd’s of London syndicates. She is committed to continuing her professional development through education going forward.

Claims Manager

Katherine Solomon

““After another year of record growth, we continue to make meaningful investments in technology, talent, and resources, which enable our associates to perform at their best”

Danny Kaufman, Burns & Wilcox

“Our teams, highly regarded for their expertise, are consistently stepping in to deliver an innovative approach or solve a complex coverage issue for our clients”

Danny Kaufman, Burns & Wilcox

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“Our teams, highly regarded for their expertise, are consistently stepping in to deliver an innovative approach or solve a complex coverage issue for our clients”

Danny Kaufman, Burns & Wilcox

“After another year of record growth, we continue to make meaningful investments in technology, talent, and resources, which enable our associates to perform at their best”

Danny Kaufman, Burns & Wilcox

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Rhonda Ghazal

Senior Claims Handler – Property

Val Bosiaga is a claims manager at Arch Insurance Canada. He is responsible for examining claims of various complexity and severity. He joined Arch Canada as a senior claims examiner in May 2020. Bosiaga is result-driven and customer-oriented, and he possesses an excellent understanding of the commercial insurance field and all its intricacies. He has been an insurance professional since 2006, having successfully completed his Chartered Insurance Professional certificate, and is working toward obtaining further professional certificates and designations. Prior to his insurance career, Bosiaga had enlisted with the Canadian Armed Forces as an infantry soldier with the Royal Regiment of Canada.

Claims Manager

Val Bosiaga

Annie Swan

Senior Claims Handler – Financial Lines and Casualty

Kyle Lutterman is an information security professional with over 10 years of experience in managed services with a focus on incident response. He has supported multiple government agencies and Fortune 500 clients and currently leads the cyber risk engineering team at Arch Insurance. In this role, he developed a proprietary framework for cyber insurance underwriters to follow, and he consults with organizations seeking to enhance their cyber controls to obtain cyber insurance. In his free time, he enjoys golf and playing with his two young children.

Vice President, Cybersecurity Risk Engineer, Cyber Product Leader

Kyle Lutterman

At Arch Insurance Australia, service begins with trust and ends with follow-through. That clarity of purpose has helped the firm deliver a consistent claims experience, allowing it to secure another 5-Star Claims award from Insurance Business in 2025. “We work hard to ensure that brokers and their clients feel supported and informed throughout the entire claims journey,” head of claims Joe Donovan explains. “That starts with clear, timely communication and continues to the outcome.” This approach reflects how Arch operates and how the team takes responsibility for the claims experience. The company’s claims team prioritises transparency, client understanding and responsiveness at every stage. Staff maintain regular contact with stakeholders, offer flexibility to brokers, and keep service expectations consistent across portfolios and claims categories. To address the growing importance of transparency, Arch emphasises:

“Our teams, highly regarded for their expertise, are consistently stepping in to deliver an innovative approach or solve a complex coverage issue for our clients”

Danny Kaufman, Burns & Wilcox

Michael Abat

Senior Claims Handler – Accident and Health

Kelvin Hui

Senior Claims Handler – Financial Lines and Casualty

Leah Giragosian

Claims Handler – Accident and Health

Christian Rono

Claims Handler – Financial Lines and Casualty

Rich Gatz is vice president, head of cyber claims for Arch Insurance Group. He is a cyber insurance and privacy subject matter expert and a distinguished Fellow of Information Privacy with the International Association of Privacy Professionals. A professed “coverage geek,” he enjoys crafting policy language that solves risk for Arch customers. He has spoken on various panels and at national conferences regarding cyber claims, insurance coverage, data breach response, and privacy issues plaguing technology. Gatz is a graduate of Ohio State University and DePaul University School of Law and is admitted to practice law in the state of Illinois.

Vice President, Cyber Claims

Rich Gatz

Mark Bernacki is the chief underwriting officer of Amwins, the first to serve in the role. Prior to that, he served as president of Amwins Special Risk Underwriters. In addition to his leadership in underwriting, Bernacki runs the Amwins Alternative Risk Transfer Team for Amwins.

Chief Underwriting Officer

Mark Bernacki

Julie Prewitt has worked on nearly every aspect of marketing and advertising in her nearly 20 years in the industry. Her team at REInsurePro manages branding, advertising, events, content, digital campaigns, and agent engagement and plays a key role in product development.

Senior Vice President, Marketing

Julie Prewitt

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

Partner

Kimi Shah

In personal lines, Burns & Wilcox grew nearly 30 percent overall and nearly 50 percent in new business production, cementing its position as the largest personal insurance wholesaler in the US. In 2024, the Burns & Wilcox personal lines team launched the FloodPlus product through Burns & Wilcox IssueQuick, a proprietary and automated rate-quote-bind-issue platform. Utilizing a unique Flood API, FloodPlus pairs cutting-edge risk modeling with claims data, alongside the broadest primary flood coverage form in the marketplace. The team also announced the expansion of the Burns & Wilcox relationship with Wildfire Defense Systems to include Texas and New Mexico, bringing a unique wildfire loss prevention and mitigation service that now includes 12 US states. The Burns & Wilcox professional liability team continued building its bench strength and furthered its depth of expertise and geographic footprint. Additionally, the team established a multitude of new insurance company partners that will continue to bring innovative solutions to the marketplace. Technology once again was central to the success of Burns & Wilcox over the last year. Capitalizing on a significant investment with Salesforce, the company rolled out new CRM capabilities along with a Commercial Comparative Rater that handles thousands of submission opportunities monthly. Looking at 2025, Burns & Wilcox expects to increase automation to drive even greater production efficiencies and capture increased market share.

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“We will continue to strengthen our service proposition and customer experience as a key differentiator, as we build on the momentum we have achieved to date across multiple business lines and territories,” says McLean. “Our im is to continue to grow our market relevance and strengthen our partnerships with our strategic brokers as we expand our leadership position in key sectors. “We will also continue to invest in talent. We are committed to drawing from the broadest pools of talent, and to creating an environment that attracts and retains stellar employees. We recognise the importance of building teams that are diverse, collaborative, and innovative and are dedicated to cultivating a supportive and inclusive workplace culture in which all our employees can thrive.”

maintaining excellent working relationships with stakeholders to understand expectations and service requirements, whether claim, portfolio or customer specific providing regular, clear updates throughout the claims process offering flexibility to brokers regarding client-specific service expectations taking a proactive approach to regulatory compliance in a changing landscape

That overall discipline reflects the values embedded in its broader ethos, known internally as Pursuing Better Together. Arch builds its approach on strong working relationships, informed decision-making and an ongoing commitment to improving how claims are handled. Succession planning supports those efforts by building a stronger, more diverse pipeline for future leadership roles. “We are committed to levelling the playing field and creating equitable environments for employees and are dedicated to cultivating a supportive and inclusive workplace culture in which all our employees can thrive,” Donovan says. A strong internal foundation has helped Arch deliver on its claims commitments. The company invests in training to ensure its professionals can manage files efficiently and explain complex issues in a way that clients understand. That consistency and attention to detail continue to set Arch apart. The firm has also invested in developing its people over the long term. A structured professional development program encourages staff to deepen their technical knowledge, particularly in complex and specialised areas. This helps the team stay ahead of changes in the market and continue to meet evolving expectations. Arch plans to strengthen its communication strategies, guided partly by broker feedback that shows rising demand for speed and clarity. The company also explores using advanced analytics to support decision-making and deliver a more personalised claims experience. “As risks become more complex, claims teams will need deeper industry-specific knowledge and technical expertise in specialised areas,” Donovan notes. “Claims providers will leverage advanced analytics to improve decision-making, predict outcomes, and provide more personalised service.” Across its operations, Arch keeps its focus on people. That includes brokers who need real-time updates, clients working through complex claims and team members preparing for the next step in their careers. Brokers and clients recognise Arch for its consistency, care and adaptability, qualities that define its standing in the market.

Ayesha Omer

Claims Handler – Financial Lines and Casualty

Jenet Shomshe

Claims Administrator

Ayesha Omer

Claims Handler – Financial Lines and Casualty

Jenet Shomshe

Claims Administrator

Ayesha Omer

Claims Handler – Financial Lines and Casualty

Jenet Shomshe

Claims Administrator

Tim Hill

Claims Handler

Tim Hill

Claims Handler

Tim Hill

Claims Handler