Headquarters:
Suite 11.02 Level 11, 360 Collins Street, Melbourne, VIC 3000
Year founded:
2009
Number of employees:
1,700
Phone:
+61 3 9629 5444
Email:
info@archinsurance.com.au
Website:
archinsurance.com.au
LinkedIn:
linkedin.com/company/arch-insurance-australia
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
Camryn McDonald
Underwriter, Accident & Health
Joseph Donovan
Claims Manager
Katrina Palmer
Senior Underwriter, Executive Assurance
Leadership
Diversity, equity and inclusion are the pillars of a thriving, compassionate workplace. DE&I isn't just morally imperative; it’s also a strategic advantage for driving innovation and building a collaborative atmosphere.
Arch fosters a culture where everyone feels heard, respected and empowered to contribute their ideas, and McDonald is proud to work for a company that embraces DE&I.
Underwriter, Accident & Health
Camryn McDonald
Diversity, equity and inclusion are not just words, but more importantly, key attributes of the organisation that Joseph Donovan is so proud to be a part of. Arch not only supports but empowers individuality and difference. Working alongside colleagues from various cultures, backgrounds and interests, Donovan feels a great sense of pride to be part of a team that recognises the power and value of difference.
Claims Manager
Joseph Donovan
Since joining Arch in June 2023, Katrina Palmer is pleased to work for a company that demonstrates DE&I in its values and in its actions. At Arch, DE&I aren’t just buzzwords – they’re embedded in the culture. From day one, she has witnessed these values in action, creating a dynamic and respectful workplace where every voice is valued.
Senior Underwriter, Executive Assurance
Katrina Palmer
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
Leadership
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
Leadership
Ananya Tiwari
Third Party Claims Manager
Ananya Tiwari has always felt that DE&I is an integral part of Arch’s DNA that sometimes she forgets about it entirely. It is embedded in the culture at Arch, where everyone feels welcome. It is a place where Tiwari’s work and opinions have always been valued and respected, and it is a company where everyone can feel safe being their authentic selves.
Third Party Claims Manager
Ananya Tiwari
Jacques G. Sarraf
General Manager, Cosmaline
Jacques G. Sarraf brings over a decade of FMCG industry experience to his role as general manager at Cosmaline, a part of Malia Group and a rapidly growing personal care company in the MENA region. Throughout his tenure, Sarraf has adeptly driven growth and profitability, successfully expanding market share and optimizing operational efficiency alongside strategic entries into new markets and product categories.
An advocate of sustainability, fitness, and wellness, Sarraf promotes environmentally friendly practices and encourages individuals to adopt healthy and active lifestyles.
General Manager, Cosmaline
Jacques G. Sarraf
Arch Insurance Australia prioritises diversity and inclusion across all aspects of its organisation, striving to reflect the communities and markets it serves through its workforce.
This commitment is evident in its efforts to attract, develop, engage, and retain top talent from diverse backgrounds, fostering a supportive environment where all employees feel valued and supported.
Through a range of initiatives and policies, Arch actively cultivates a workplace where all employees can thrive, contributing their unique perspectives and experiences to the company’s growth and innovation, including:
• independent job levelling and pay equity reviews for all roles
• focused recruitment to ensure diverse candidates
• proactive succession planning to develop an increasingly diverse talent base
Fostering an inclusive and supportive culture is embedded in the company’s values and behaviours. Its employee network groups, including Black professionals, members of the LGBTQ+ community, women, and young professionals, showcase this strategy in action.
“Successful DE&I initiatives come from the employees themselves,” says Oriana Korban, senior HR business partner. “How the employees and customers view the business is valuable to us. The appetite and interests of what is important to individuals have been changing. DE&I is an ever-evolving initiative, and successful businesses regularly assess what their employees and clients value.”
At the same time, Arch aims to lead by example by promoting diversity and inclusion among customers and stakeholders. This all-encompassing approach has led to the organisation’s repeated recognition as a 5-Star DE&I Employer in 2022, 2023 and 2024 by Insurance Business Australia.
“The importance of being an inclusive employer is getting more visibility in the marketplace,” says Korban. “The current generation values inclusion, equity, support, and education about diversity much more than in previous years. We are committed not only to cultivating being an inclusive employer but also to advancing the way we approach diversity and inclusion.”
Looking to the future, Arch’s leaders acknowledge that DE&I activities are not a “once-and-done” exercise but a continuous process. Its industry-leading strategy is ongoing and driven by its employees' and clients’ needs.
Korban says, “Our leaders are exploring how the business can demonstrate inclusive behaviours, and we’re exploring educational opportunities, implementing daily practices that reflect DE&I principles, and seeking engagement opportunities and employees' initiatives.”
Arch has successfully built a safe culture where employees can collaborate and offer their views. By encouraging employees to share their ideas and including them in the decision-making through open platforms for discussion, Arch is raising awareness of DE&I's importance, giving the business a solid foundation to continue building.
Arch Insurance Australia is a proud part of Arch Capital Group, an S&P 500 company and a global leader in providing specialty insurance, reinsurance and mortgage insurance solutions. It dedicates itself to establishing a workforce that mirrors the communities and markets it serves.
Its leaders champion DE&I as the pillars of a thriving and compassionate workplace, including underwriter for accident and health Camryn McDonald, claims manager Joseph Donovan, senior underwriter for executive insurance Katrina Palmer, third-party claims manager Ananya Tiwari, and claims adjuster Jenet Shomshe.
Matthew Dover
Head of Operations
Natalia Child
Head of Broker and Professions CPD
Maxine Owen
Head of Finance
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Matthew Dover worked at Renovation Insurance Brokers with MD Douglas Brown before becoming part of the launch team for Renovation Underwriting in 2018. As head of operations, he works closely with the underwriting team, holds key relationships with all partners across the insurance sector and is integral to the delivery and performance of multiple, transactional policy portals for the sector.
Head of Operations
Matthew Dover
Natalia Child began her career in insurance in 2012 and, since then, has worked in both underwriting and private client broking. She is chartered, has an advanced diploma in insurance and has a law degree.
Passionate about education, Child is responsible for delivering the CDP program and the Contract Works Academy, designed to upskill renovation knowledge and increase confidence across the sector.
Head of Broker and Professions CPD
Natalia Child
With over 30 years of experience in the finance and accounting sector, Maxine Owen has worked in a wide variety of industries, including private medical, vehicle, transport and education. When she joined Renovation Underwriting in 2017, Owen brought with her a deep understanding of corporate treasury and the foreign exchange/money market, along with the management of multi-currency exposure with inter-company transactions. She is also an affiliated member of AAT, the professional body for accounting technicians.
Head of Finance
Maxine Owen
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
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Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
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Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
employee benefits
regional retail P&C
specialty P&C
underwriting
direct-to-consumer programs
“Alliant has achieved growth in each of these categories via a potent combination of organic growth and strategic acquisitions with plans to continue on this forward trajectory,” explains executive vice president and director, M&A development, Stephen Farr. “Our goal is to achieve strong organic growth, over 10%, augmented by selective and strategic M&A activity.”
Breaking down the specific drivers of growth, Farr adds, “Alliant’s P&C verticals have achieved the highest level of growth in the brokerage space, and the company’s generalist producers have also been a beneficiary by virtue of producing more complex, industry-specific accounts via partnerships with Alliant specialty brokers. Our direct-to-consumer business has been growing at a rapid rate via acquisitions and alignment with other Alliant divisions on cross-selling opportunities.”
The firm enables its team to work effectively with a synergy-creating structure.
Zimmer says, “The Alliant experience is defined by best-in-class teams, service, innovation, and a dynamic and collaborative environment where we work together to achieve powerful, long-term results for our clients and partners. We proactively eliminate walls and silos within our organization, allowing our team members to be both responsive and innovative in their approach to serving clients.”
The firm’s profile was boosted with the launch of Alliant Consumer Group, a dedicated unit housing Alliant’s growing portfolio of consumer-facing operations.
There was also the creation of the Alliant Insurance Foundation in 2023, a charitable, non-profit organization focused on promoting justice and equality by expanding access to opportunities for career growth and advancement for individuals with diverse backgrounds and life experiences.
Alliant also has an active philanthropy program. Across 2023, Alliant professionals collectively raised/contributed:
more than $1 million in funds
over $2.3 million in combined monetary and in-kind donations through an annual World Food Derby initiative
2,320 volunteer hours to numerous deserving organizations, making a significant community impact
Alliant’s progress is set to continue, as underlined by Zimmer, who has confidence in the firm’s people to deliver continued excellence.
“We believe in our business plan, and it has proven successful. We don’t feel the need to change that. Our core business plan will continue to drive the company forward, complemented by new opportunities that may arise in the future.”
Turnaround time – claims
Turnaround time – new business
Overall
