Headquarters:

80 Ann Street, Heritage Lanes, Brisbane City, Qld 4000

Year founded:

2003

Number of employees:

600+

Phone:

13 18 13

Email:

broker_communications@vero.com.au

Website:

vero.com.au

LinkedIn:

linkedin.com/company/vero

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

Michael Miller

Chief Executive Officer, Commercial and Personal Injury Insurance

Anthony Pagano

Head of Distribution, Commercial Insurance

Kira Pellicano

Head of Commercial Claims

Leadership

Michael Miller was appointed in September 2023. He is responsible for commercial and personal injury insurance which include the intermediated brands Vero Insurance and GIO workers compensation. Prior to this, Miller was the executive general manager of commercial and intermediated insurance.

Chief Executive Officer, Commercial and Personal Injury Insurance

Michael Miller

Anthony Pagano has worked in the commercial insurance industry for close to 30 years and is currently head of distribution at Vero. He is responsible for leading and driving distribution strategy and market management activity across Australia, covering all insurance products and broker groups.

Head of Distribution, Commercial Insurance

Anthony Pagano

Kira Pellicano is the head of commercial claims and is an experienced insurance professional approaching 20 years with Vero and the broader Suncorp group of companies. She is responsible for leading a large claims business across Australia, including a dedicated supply chain. Her role spans longtail and shorttail claims lines, including professional indemnity and financial lines, liability, property and engineering. Pellicano has an extensive claims background and is passionate about delivering a best-in-class experience to broker partners and their clients in the moments that matter.

Head of Commercial Claims

Kira Pellicano

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

Leadership

“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”

Saray Uribe, CharSan Insurance & Consulting

Leadership

David Hoffman

Executive General Manager, Commercial

David Hoffmann is the executive general manager of commercial for Vero. In this role, he leads teams nationally, specialising in tailored lines products from property, liability, fleet to engineering, professional and financial lines and surety bonds. He has been employed with Suncorp and their predecessors for 37 years, the majority of this time in corporate underwriting and distribution. Hoffman has a passion for working with broker partners to find solutions for their clients’ needs. He is also a fellow of the Australian NZ Insurance Institute.

Executive General Manager, Commercial

David Hoffman

Kirsty Owens

National e-Business Manager

Kirsty Owens brings a wealth of knowledge with over two decades of expertise in Professional Indemnity (PI), Directors & Officers (D&O), and Public Liability (PL). Her extensive experience spans across prestigious underwriting and brokerage firms in Australia and London. As the former State Manager for South Australia, Kirsty led a skilled team of underwriters dedicated to meeting the intricate insurance needs of brokers and clients in Adelaide. In her recent transition to the role of e-Business Manager, she applies her significant industry acumen to oversee the strategic growth and management of Berkley Insurance Australia's e-business distribution channels. Kirsty holds a Business Degree and a Master's Degree, and is distinguished as a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). Her appointment underscores BIA's focus on pioneering digital solutions in the insurance landscape.

National e-Business Manager

Kirsty Owens

Vero provides a range of quality commercial insurance products for different types of businesses, from SMEs to larger corporations. Its portfolio of products includes SME Packages, Commercial Motor, ISR property, General Liability, Professional & Financial risks, Equipment Breakdown, Surety Bonds. Vero can also refer you to GIO, which offers Workers’ Compensation Insurance for businesses. Vero offers its products exclusively through insurance brokers to meet the varied needs of its clients. It delivers “insurance with insight” to brokers with award-winning claims service, an extensive network of local staff providing distribution, underwriting, claims, risk management and education programs. Addressing broker feedback has been a key focus for Vero, resulting in several improvements to the way Vero delivers insurance products to brokers and our shared clients. Thanks to significant investment, our upgraded SME platform has been rolled out, delivering a number of pricing and risk selection enhancements to improve the broker experience for placing business. This improvement has seen Vero address a key pain point. A cornerstone of the Vero offering continues to be the best-in-class claims proposition. This includes fast turnaround times for simple claims and, for more complex claims, a personalised service through dedicated claims managers who see the claim through from start to finish. Insurance issued by AAI Limited ABN 48 005 297 trading as Vero Insurance. Read the relevant Product Disclosure Statement before buying our insurance. The Target Market Determination (if applicable) is also available. This advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it.

Matthew Dover

Head of Operations

Natalia Child

Head of Broker and Professions CPD

Maxine Owen

Head of Finance

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Matthew Dover worked at Renovation Insurance Brokers with MD Douglas Brown before becoming part of the launch team for Renovation Underwriting in 2018. As head of operations, he works closely with the underwriting team, holds key relationships with all partners across the insurance sector and is integral to the delivery and performance of multiple, transactional policy portals for the sector.

Head of Operations

Matthew Dover

Natalia Child began her career in insurance in 2012 and, since then, has worked in both underwriting and private client broking. She is chartered, has an advanced diploma in insurance and has a law degree. Passionate about education, Child is responsible for delivering the CDP program and the Contract Works Academy, designed to upskill renovation knowledge and increase confidence across the sector.

Head of Broker and Professions CPD

Natalia Child

With over 30 years of experience in the finance and accounting sector, Maxine Owen has worked in a wide variety of industries, including private medical, vehicle, transport and education. When she joined Renovation Underwriting in 2017, Owen brought with her a deep understanding of corporate treasury and the foreign exchange/money market, along with the management of multi-currency exposure with inter-company transactions. She is also an affiliated member of AAT, the professional body for accounting technicians.

Head of Finance

Maxine Owen

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

Partner

Kimi Shah

Sarah M Stewart

Associate Vice President, Leasing and Call Centre Operations

Karen Bannister, CM

Vice President, Marketing

Dave Longbottom

Chief Technology Officer

Alex Ventura

Head of Marketing

Damian Palovick

Senior Vice President of Underwriting AXA XL – Delegated Authority Programs, North America

Dr. Mary Lavoie

Head of Risk Management and Senior Vice President AXA XL – Delegated Authority Programs, North America

Mark Bernacki

Chief Underwriting Officer

Ryan Armijo

Chief Operating Officer, Underwriting Division

Bob Petrilli

President, Underwriting Division

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Medals

Insurer of the Year

Broker communication, training and development

Online platforms and services

Overall service level

Premium stability

Product innovation

Turnaround time – new business

Overall

Product innovation

Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

Saray Uribe, CharSan Insurance & Consulting

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

employee benefits regional retail P&C specialty P&C underwriting direct-to-consumer programs

“Alliant has achieved growth in each of these categories via a potent combination of organic growth and strategic acquisitions with plans to continue on this forward trajectory,” explains executive vice president and director, M&A development, Stephen Farr. “Our goal is to achieve strong organic growth, over 10%, augmented by selective and strategic M&A activity.” Breaking down the specific drivers of growth, Farr adds, “Alliant’s P&C verticals have achieved the highest level of growth in the brokerage space, and the company’s generalist producers have also been a beneficiary by virtue of producing more complex, industry-specific accounts via partnerships with Alliant specialty brokers. Our direct-to-consumer business has been growing at a rapid rate via acquisitions and alignment with other Alliant divisions on cross-selling opportunities.” The firm enables its team to work effectively with a synergy-creating structure. Zimmer says, “The Alliant experience is defined by best-in-class teams, service, innovation, and a dynamic and collaborative environment where we work together to achieve powerful, long-term results for our clients and partners. We proactively eliminate walls and silos within our organization, allowing our team members to be both responsive and innovative in their approach to serving clients.” The firm’s profile was boosted with the launch of Alliant Consumer Group, a dedicated unit housing Alliant’s growing portfolio of consumer-facing operations. There was also the creation of the Alliant Insurance Foundation in 2023, a charitable, non-profit organization focused on promoting justice and equality by expanding access to opportunities for career growth and advancement for individuals with diverse backgrounds and life experiences. Alliant also has an active philanthropy program. Across 2023, Alliant professionals collectively raised/contributed:

more than $1 million in funds over $2.3 million in combined monetary and in-kind donations through an annual World Food Derby initiative 2,320 volunteer hours to numerous deserving organizations, making a significant community impact

Alliant’s progress is set to continue, as underlined by Zimmer, who has confidence in the firm’s people to deliver continued excellence. “We believe in our business plan, and it has proven successful. We don’t feel the need to change that. Our core business plan will continue to drive the company forward, complemented by new opportunities that may arise in the future.”

Product range

Turnaround time – claims

Turnaround time – new business

Overall