afainsurance.com.au
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape”
Vivianne Gauci,
HomeEquity Bank
Read on
Award Winner
AFA INSURANCE
Jamie Schibuk
Executive Vice President, Professional Liability and Cyber
Justin Psaki
Executive Vice President, Executive Assurance and Professional Liability Divisions
John Rafferty
Executive Vice President and Chief Underwriting Officer – Financial and Professional Lines
Leadership
Headquarters:
Zurich Building, 5 Blue Street, North Sydney
NSW 2060
Year founded:
2002
Number of employees:
Around 25
Phone:
02 9259 8222
Email:
underwriters@afainsurance.com
Website:
LinkedIn:
linkedin.com/company/7928745
SPECIAL REPORT
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Bio
John Rafferty serves as chief underwriting officer for the financial and professional lines for Arch Insurance North America. He has held this position since 2018. Rafferty previously served as EVP and leader of the executive assurance – professional liability and healthcare business unit at Arch Insurance. He also served as VP and leader at Hartford Financial Products. Rafferty has a bachelor’s degree in business (finance major) from Eastern Illinois University in Charleston.
Executive Vice President and Chief Underwriting Officer – Financial and Professional Lines
John Rafferty
Justin Psaki is the executive vice president of the executive assurance and professional liability divisions of Arch Insurance. The executive assurance division has a team of 100 underwriting professionals in over 12 locations across the US; it specializes in providing management liability insurance to a broad range of industries. This division is divided into three specialty subunits: large commercial group, growth and middle market, and financial services. The professional liability division has a team of 26 professionals in six locations across the US that offer professional liability products (PL, GL, environmental and cyber) through multiple distribution platforms (open brokerage, program managers and digital platforms). Prior to this role, Psaki was the head of the financial services department at Arch Executive Assurance since 2009. Before 2009, he held a number of management and underwriting positions in management liability at Hartford Financial Products and AIG. Psaki graduated from Lehigh University in 1997.
Executive Vice President, Executive Assurance and Professional Liability Divisions
Justin Psaki
Anne Hardner serves as EVP, head of executive assurance for Arch Insurance, a position she’s held since 2021. She joined Arch Insurance as an AVP in large commercial and manager of the central region, was promoted to RVP of the central region, then to VP/national manager of large commercial group. She then became the SVP of large commercial group. Hardner spent 20 years at The Hartford in both casualty and management liability positions. She has a bachelor’s degree in economics from the University of California, San Diego.
Executive Vice President,
Head of Executive Assurance
Anne Hardner
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
Marilyn Marshall
Executive Vice President,
Professional Liability and Cyber
Marilyn Marshall is the executive vice president of professional liability and cyber at Arch Insurance. Prior to joining Arch Insurance’s professional liability team as the head of PL programs in 2018, Marshall was an SVP in the business process management office of Arch Insurance, leading the open brokerage segment. Before joining the BPM team, Marshall held various senior underwriting management positions in Arch Insurance’s executive assurance division, including alternative asset protection, financial institutions and growth and middle market and was responsible for all operational aspects of the unit, including product development and IT initiatives. Before joining Arch Insurance, Marshall spent over 10 years working for The Hartford. She also previously worked as an insurance broker for Marsh and as an underwriter and manager for Reliance National. She earned an MBA in finance from New York University and a BA in economics from Boston College.
Executive Vice President,
Professional Liability and Cyber
Marilyn Marshall
Anne Hardner
Executive Vice President, Head of Executive Assurance
Jamie Schibuk serves as executive vice president of professional liability and cyber for Arch Insurance. In 2009, Schibuk joined Arch Insurance North America as an underwriting manager in executive assurance. Prior to joining Arch Insurance, Schibuk spent four years working for The Hartford in the financial services department within the Hartford Financial Products unit. Schibuk has a master’s degree in risk management from St. John’s University in Queens, New York, and a bachelor’s degree in economics and mathematics from Hamilton College in Clinton, New York. He has also earned the chartered property casualty underwriter and registered professional liability underwriter designations.
Executive Vice President, Professional Liability and Cyber
Jamie Schibuk
Hela Trerotola
Senior Vice President, Executive Assurance, Growth and Middle Market
Chris Christon
Senior Vice President, Executive Assurance, Large Commercial Group
Stephen Swartley
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Micah Ponto
Senior Vice President, Executive Assurance, Financial Services
Hela Trerotola is a senior vice president at Arch Insurance, where she oversees the growth and middle market team. She has almost 20 years of technical, management and sales experience, specializing in directors and officers, employment practices, fiduciary, fidelity, kidnap and ransom and cyber liability insurance. Trerotola joined Arch Insurance in 2009 and previously held various roles at Hartford Financial Products. She holds a BA in mathematical economics from Colgate University and an MBA from NYU
Senior Vice President, Executive Assurance, Growth and Middle Market
Hela Trerotola
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
LinkedIn:
linkedin.com/company/7928745
Website:
afainsurance.com.au
Email:
underwriters@afainsurance.com
Phone:
02 9259 8222
Number of employees:
Around 25
Year founded:
2002
Headquarters:
Zurich Building, 5 Blue Street, North Sydney NSW 2060
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape”
Vivianne Gauci,
HomeEquity Bank
AFA Insurance is an underwriting business that has offered unmatched expertise when it comes to finding the right cover for its clients for more than 30 years.
With award-winning services, including the 2022 GOLD for Personal Accident and Sickness, Silver for Travel and Broker’s Pick with Silver for seven years in a row, AFA Insurance continues to grow and offers a complete suite of Accident and Health Insurance products underwritten by Zurich Australian Insurance Limited.
The company has a team of experts in A&H insurance products who live and breathe it and do it in a personal way. AFA Insurance cares about its clients and offers the best products for its clients. It specialises in personal accident and sickness for individuals; personal accident and sickness for groups, companies, associations and unions; voluntary workers insurance for groups, associations, clubs and schools; journey insurance; corporate travel insurance; and expatriate and inpatriate medical insurance.
The first of its kind in Australia, eBIND is an online tool that simplifies the quoting and binding process. It was launched by AFA Insurance in 2006. Brokers can bind insurance in a client meeting with just a few quick questions. In 2022, it remains as one of the most successful tools for brokers.
Brigid Rauwhero
Claims Manager
John Hogan
Head of Claims
Meg Dempsey
Operations Manager
Robert Collins
Head of Underwriting
Anthony Porter
Head of Business Development
Glenda Robertson
Executive Assistant
David Fisk
Chief Financial Officer
David Porter
Chief Executive Officer
Kevin Kinsella
Non-Executive Chairman
Leadership
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Hela Trerotola is a senior vice president at Arch Insurance, where she oversees the growth and middle market team. She has almost 20 years of technical, management and sales experience, specializing in directors and officers, employment practices, fiduciary, fidelity, kidnap and ransom and cyber liability insurance. Trerotola joined Arch Insurance in 2009 and previously held various roles at Hartford Financial Products. She holds a BA in mathematical economics from Colgate University and an MBA from NYU.
Senior Vice President, Executive Assurance, Growth and Middle Market
Hela Trerotola
Jamie Schibuk serves as executive vice president of professional liability and cyber for Arch Insurance. In 2009, Schibuk joined Arch Insurance North America as an underwriting manager in executive assurance. Prior to joining Arch Insurance, Schibuk spent four years working for The Hartford in the financial services department within the Hartford Financial Products unit. Schibuk has a master’s degree in risk management from St. John’s University in Queens, New York, and a bachelor’s degree in economics and mathematics from Hamilton College in Clinton, New York. He has also earned the chartered property casualty underwriter and registered professional liability underwriter designations.
Executive Vice President, Professional Liability and Cyber
Jamie Schibuk
Anne Hardner serves as EVP, head of executive assurance for Arch Insurance, a position she’s held since 2021. She joined Arch Insurance as an AVP in large commercial and manager of the central region, was promoted to RVP of the central region, then to VP/national manager of large commercial group. She then became the SVP of large commercial group. Hardner spent 20 years at The Hartford in both casualty and management liability positions. She has a bachelor’s degree in economics from the University of California, San Diego.
Executive Vice President, Head of Executive Assurance
Anne Hardner
Marilyn Marshall is the executive vice president of professional liability and cyber at Arch Insurance. Prior to joining Arch Insurance’s professional liability team as the head of PL programs in 2018, Marshall was an SVP in the business process management office of Arch Insurance, leading the open brokerage segment. Before joining the BPM team, Marshall held various senior underwriting management positions in Arch Insurance’s executive assurance division, including alternative asset protection, financial institutions and growth and middle market and was responsible for all operational aspects of the unit, including product development and IT initiatives. Before joining Arch Insurance, Marshall spent over 10 years working for The Hartford. She also previously worked as an insurance broker for Marsh and as an underwriter and manager for Reliance National. She earned an MBA in finance from New York University and a BA in economics from Boston College.
Executive Vice President, Professional Liability and Cyber
Marilyn Marshall
Justin Psaki is the executive vice president of the executive assurance and professional liability divisions of Arch Insurance. The executive assurance division has a team of 100 underwriting professionals in over 12 locations across the US; it specializes in providing management liability insurance to a broad range of industries. This division is divided into three specialty subunits: large commercial group, growth and middle market, and financial services. The professional liability division has a team of 26 professionals in six locations across the US that offer professional liability products (PL, GL, environmental and cyber) through multiple distribution platforms (open brokerage, program managers and digital platforms). Prior to this role, Psaki was the head of the financial services department at Arch Executive Assurance since 2009. Before 2009, he held a number of management and underwriting positions in management liability at Hartford Financial Products and AIG. Psaki graduated from Lehigh University in 1997.
Executive Vice President, Executive Assurance and Professional Liability Divisions
Justin Psaki
John Rafferty serves as chief underwriting officer for the financial and professional lines for Arch Insurance North America. He has held this position since 2018. Rafferty previously served as EVP and leader of the executive assurance – professional liability and healthcare business unit at Arch Insurance. He also served as VP and leader at Hartford Financial Products. Rafferty has a bachelor’s degree in business (finance major) from Eastern Illinois University in Charleston.
Executive Vice President and Chief Underwriting Officer – Financial and Professional Lines
John Rafferty
Read on
IB Top Brokerages
Award Winner
SHIELDED INSURANCE BROKERS
Award Winner
AFA Insurance
SPECIAL REPORT
Home
Bio
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape"
Vivianne Gauci,
HomeEquity Bank
As an award-winning mortgage brokerage company with time-tested results, XIN Mortgage strives to be on top of the game. The company offers independent advice, develops personalised and customised solutions, and ensures that customers receive a lifetime customer service experience backed by customer reviews.
To leave no stone unturned, XIN Mortgage employs its in-house CRM X-Online, which focuses on transparent reporting and analytics system between the company and brokers to develop a healthy and pleasant competitive atmosphere.
Unlike traditional systems, XIN Mortgage’s platforms provide transparency and confidence by enabling brokers to have a complete overview of their customer portfolio at any moment, including property details, home loan details, application histories, home loan health check reminders, annual rate review tasks, leads management functions, and much more. A key breakthrough feature is to introduce new brokers to intensive and careful mentoring to work towards success, using the client service team to assist brokers and marketing teams to build their personal brands and drive high levels of customer satisfaction.
As a leading company, XIN Mortgage offers ongoing professional training and case study to its whole team, which helps the brokers develop highly effective solutions and guarantees the best interest of customers.
Micah Ponto
Senior Vice President, Executive Assurance, Financial Services
Chris Christon
Senior Vice President, Executive Assurance, Large Commercial Group
Stephen Swartley
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Hela Trerotola
Senior Vice President, Executive Assurance, Growth and Middle Market
Jamie Schibuk
Executive Vice President, Professional Liability and Cyber
Anne Hardner
Executive Vice President, Head of Executive Assurance
Marilyn Marshall
Executive Vice President, Professional Liability and Cyber
Justin Psaki
Executive Vice President, Executive Assurance and Professional Liability Divisions
John Rafferty
Executive Vice President and
Chief Underwriting Officer –
Financial and Professional Lines
Leadership
LinkedIn:
linkedin.com/company/7928745
Website:
afainsurance.com.au
Email:
underwriters@afainsurance.com
Phone:
02 9259 8222
Number of employees:
Around 25
Year founded:
2002
Headquarters:
Zurich Building, 5 Blue Street, North Sydney NSW 2060
Read on
AFA INSURANCE
Award Winner
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Hela Trerotola is a senior vice president at Arch Insurance, where she oversees the growth and middle market team. She has almost 20 years of technical, management and sales experience, specializing in directors and officers, employment practices, fiduciary, fidelity, kidnap and ransom and cyber liability insurance. Trerotola joined Arch Insurance in 2009 and previously held various roles at Hartford Financial Products. She holds a BA in mathematical economics from Colgate University and an MBA from NYU.
Senior Vice President, Executive Assurance, Growth and Middle Market
Hela Trerotola
Jamie Schibuk serves as executive vice president of professional liability and cyber for Arch Insurance. In 2009, Schibuk joined Arch Insurance North America as an underwriting manager in executive assurance. Prior to joining Arch Insurance, Schibuk spent four years working for The Hartford in the financial services department within the Hartford Financial Products unit. Schibuk has a master’s degree in risk management from St. John’s University in Queens, New York, and a bachelor’s degree in economics and mathematics from Hamilton College in Clinton, New York. He has also earned the chartered property casualty underwriter and registered professional liability underwriter designations.
Executive Vice President, Professional Liability and Cyber
Jamie Schibuk
Anne Hardner serves as EVP, head of executive assurance for Arch Insurance, a position she’s held since 2021. She joined Arch Insurance as an AVP in large commercial and manager of the central region, was promoted to RVP of the central region, then to VP/national manager of large commercial group. She then became the SVP of large commercial group. Hardner spent 20 years at The Hartford in both casualty and management liability positions. She has a bachelor’s degree in economics from the University of California, San Diego.
Executive Vice President, Head of Executive Assurance
Anne Hardner
Marilyn Marshall is the executive vice president of professional liability and cyber at Arch Insurance. Prior to joining Arch Insurance’s professional liability team as the head of PL programs in 2018, Marshall was an SVP in the business process management office of Arch Insurance, leading the open brokerage segment. Before joining the BPM team, Marshall held various senior underwriting management positions in Arch Insurance’s executive assurance division, including alternative asset protection, financial institutions and growth and middle market and was responsible for all operational aspects of the unit, including product development and IT initiatives. Before joining Arch Insurance, Marshall spent over 10 years working for The Hartford. She also previously worked as an insurance broker for Marsh and as an underwriter and manager for Reliance National. She earned an MBA in finance from New York University and a BA in economics from Boston College.
Executive Vice President,
Professional Liability and Cyber
Marilyn Marshall
Justin Psaki is the executive vice president of the executive assurance and professional liability divisions of Arch Insurance. The executive assurance division has a team of 100 underwriting professionals in over 12 locations across the US; it specializes in providing management liability insurance to a broad range of industries. This division is divided into three specialty subunits: large commercial group, growth and middle market, and financial services. The professional liability division has a team of 26 professionals in six locations across the US that offer professional liability products (PL, GL, environmental and cyber) through multiple distribution platforms (open brokerage, program managers and digital platforms). Prior to this role, Psaki was the head of the financial services department at Arch Executive Assurance since 2009. Before 2009, he held a number of management and underwriting positions in management liability at Hartford Financial Products and AIG. Psaki graduated from Lehigh University in 1997.
Executive Vice President, Executive Assurance and Professional Liability Divisions
Justin Psaki
John Rafferty serves as chief underwriting officer for the financial and professional lines for Arch Insurance North America. He has held this position since 2018. Rafferty previously served as EVP and leader of the executive assurance – professional liability and healthcare business unit at Arch Insurance. He also served as VP and leader at Hartford Financial Products. Rafferty has a bachelor’s degree in business (finance major) from Eastern Illinois University in Charleston.
Executive Vice President and Chief Underwriting Officer – Financial and Professional Lines
John Rafferty
SPECIAL REPORT
Home
Bio
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
Management Liability
Arch Insurance’s professional underwriting team specializes in providing management liability insurance to a broad range of industries.
Cyber
Arch Insurance’s experienced underwriting team takes a forward-looking approach to writing network security, privacy and media liability.
Professional Liability
Arch Insurance’s professional liability team is positioned to offer liability insurance solutions for lawyers, architects and engineers; design-build professionals, contractors and consultants; franchisors, insurance agents and brokers; real estate agents and brokers; property managers; registered investment advisors; travel agents and tour operators; and a host of other miscellaneous professional classes.
Kevin Kinsella
Non-Executive Chairman
David Porter
Chief Executive Officer
David Fisk
Chief Financial Officer
Glenda Robertson
Executive Assistant
Anthony Porter
Head of Business Development
Meg Dempsey
Operations Manager
Robert Collins
Head of Underwriting
John Hogan
Head of Claims
Brigid Rauwhero
Claims Manager
Medals
Overall service level
Accident and Sickness
Broker's Pick – Personal Accident and Illness Insurance
Travel
Turnaround time – claims
BDM support
Broker communication, training and development
BDM support
BDM support
Medals
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Travel
Accident and Sickness
Medals
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Travel
Accident and Sickness