miramaruw.com.au
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape”
Vivianne Gauci,
HomeEquity Bank
Read on
Award Winner
MIRAMAR UNDERWRITING AGENCY
Cassie Beck
Digital Platforms Manager
John Goodman
Northern Region Manager
James Fitzpatrick
Head of Miramar
Leadership
Headquarters:
Sydney
Year founded:
2005
Number of employees:
32
Phone:
02 9307 6600
Email:
property@miramaruw.com.au
Website:
LinkedIn:
linkedin.com/company/miramar-underwriting-agency-pty-ltd
SPECIAL REPORT
Home
Bio
James Fitzpatrick has worked in the insurance industry for more than 35 years and for Miramar since 2015, opening its Melbourne office. He was appointed head of Miramar in March 2022 and was formerly the southern region manager.
Fitzpatrick is a highly accomplished insurance professional whose career has spanned a diverse range of technical, relationship management, underwriting and managerial roles. This includes more than 20 years managing relationships with intermediaries and 12 years in the development, distribution and support of eBusiness insurance products via multiple platforms.
Head of Miramar
James Fitzpatrick
John Goodman has over 30 years of experience working in the insurance industry, gained in both the London and Australian markets. He has worked across a diverse range of roles spanning underwriting, claims management, treaty broking, relationship management and personnel management. Since joining in 2006, Goodman has been Miramar's longest-serving team member and was appointed to the role of northern region manager in August 2020.
Northern Region Manager
John Goodman
Dominic Ivory has worked in the financial services industry for the past 22 years, 16 of which were in insurance. After joining Miramar via Steadfast’s agency acquisitions as an underwriter, he moved into the role of liability portfolio management in 2013. He has worked on the amalgamation of agencies into Miramar and overseen considerable changes to the liability portfolio, including the automation of the liability product on the Steadfast Client Trading platform.
Liability Product Manager
Dominic Ivory
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
Nicole Byrne
Southern Region Manager
Nicole Byrne has 20 years’ experience in the insurance industry as a broker and underwriter. Byrne joined Miramar in 2017 as a property underwriter, moving into the role of southern team leader in 2019 and progressing to southern region manager in June 2022.
Southern Region Manager
Nicole Byrne
Dominic Ivory
Liability Product Manager
Cassie Beck has worked with Miramar for over seven years and has more than 12 years’ experience in the insurance industry. She began her career in personal lines insurance at Dawes Motor Insurance and Mansions Underwriting Agency before moving to Miramar in 2016 to further her underwriting career in commercial insurance. Starting at Miramar in the schemes team, Beck then moved to the newly formed Steadfast Client Trading Platform (SCTP) Business Pack Team in 2018, assisting in the development and testing of systems before Miramar joined as the first agency on the SCTP platform for business pack auto rating.
Digital Platforms Manager
Cassie Beck
Barry Regan
Senior Engineering Underwriter
Chris Christon
Senior Vice President, Executive Assurance, Large Commercial Group
Stephen Swartley
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Micah Ponto
Senior Vice President, Executive Assurance, Financial Services
Barry Regan has over 35 years’ experience in the Australian insurance industry following 15 years of trade experience gained in the electrical and refrigeration sectors. He has always worked in engineering and contact work for corporations and SME insurance fields, maintaining an active relationship with broking partners. He joined Miramar in 2018 to lead the engineering portfolio in partnership with Zurich.
Senior Engineering Underwriter
Barry Regan
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
LinkedIn:
linkedin.com/company/miramar-underwriting-agency-pty-ltd
Website:
miramaruw.com.au
Email:
property@miramaruw.com.au
Phone:
02 9307 6600
Number of employees:
32
Year founded:
2005
Headquarters:
Sydney
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape”
Vivianne Gauci,
HomeEquity Bank
For almost 20 years, Miramar has pioneered the Australian underwriting landscape. Our approach is far from a one-size-fits-all. We think outside the box to deliver responsive service, intuitive solutions and tailored policy coverage.
The Miramar difference
We believe that businesses should have access to insurance solutions that are as individual as they are. By valuing relationships and taking the time to truly understand your client’s needs, you can trust that Miramar insurance solutions are the right one.
As there is a lot of choice in the Australian underwriting landscape, Miramar distinguishes itself due to its:
Experience and expertise
At Miramar, specialist underwriters are empowered to make fast and informed decisions.
A deep commitment to your relationship
We value your client’s business, but most of all, we value our relationship with you as a trusted advisor and partner.
Insurance innovation
As risk is by its very nature, unpredictable and constantly changing, Miramar’s insurance solutions will always remain responsive to the risks businesses face.
Focus on finding a solution
We will try to provide the cover your clients need, but in the event that we can’t, we will do our best to suggest an alternate solution.
Our team of dedicated, experienced and specialist insurance professionals are committed to building long-lasting relationships and delivering the very best insurance solutions possible.
Brigid Rauwhero
Claims Manager
John Hogan
Head of Claims
Meg Dempsey
Operations Manager
Barry Regan
Senior Engineering Underwriter
Cassie Beck
Digital Platforms Manager
Dominic Ivory
Liability Product Manager
Nicole Byrne
Southern Region Manager
John Goodman
Northern Region Manager
James Fitzpatrick
Head of Miramar
Leadership
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Barry Regan has over 35 years’ experience in the Australian insurance industry following 15 years of trade experience gained in the electrical and refrigeration sectors. He has always worked in engineering and contact work for corporations and SME insurance fields, maintaining an active relationship with broking partners. He joined Miramar in 2018 to lead the engineering portfolio in partnership with Zurich.
Senior Engineering Underwriter
Barry Regan
Cassie Beck has worked with Miramar for over seven years and has more than 12 years’ experience in the insurance industry. She began her career in personal lines insurance at Dawes Motor Insurance and Mansions Underwriting Agency before moving to Miramar in 2016 to further her underwriting career in commercial insurance. Starting at Miramar in the schemes team, Beck then moved to the newly formed Steadfast Client Trading Platform (SCTP) Business Pack Team in 2018, assisting in the development and testing of systems before Miramar joined as the first agency on the SCTP platform for business pack auto rating.
Digital Platforms Manager
Cassie Beck
Dominic Ivory has worked in the financial services industry for the past 22 years, 16 of which were in insurance. After joining Miramar via Steadfast’s agency acquisitions as an underwriter, he moved into the role of liability portfolio management in 2013. He has worked on the amalgamation of agencies into Miramar and overseen considerable changes to the liability portfolio, including the automation of the liability product on the Steadfast Client Trading platform.
Liability Product Manager
Dominic Ivory
Nicole Byrne has 20 years’ experience in the insurance industry as a broker and underwriter. Byrne joined Miramar in 2017 as a property underwriter, moving into the role of southern team leader in 2019 and progressing to southern region manager in June 2022.
Southern Region Manager
Nicole Byrne
John Goodman has over 30 years of experience working in the insurance industry, gained in both the London and Australian markets. He has worked across a diverse range of roles spanning underwriting, claims management, treaty broking, relationship management and personnel management. Since joining in 2006, Goodman has been Miramar's longest-serving team member and was appointed to the role of northern region manager in August 2020.
Northern Region Manager
John Goodman
James Fitzpatrick has worked in the insurance industry for more than 35 years and for Miramar since 2015, opening its Melbourne office. He was appointed head of Miramar in March 2022 and was formerly the southern region manager.
Fitzpatrick is a highly accomplished insurance professional whose career has spanned a diverse range of technical, relationship management, underwriting and managerial roles. This includes more than 20 years managing relationships with intermediaries and 12 years in the development, distribution and support of eBusiness insurance products via multiple platforms.
Head of Miramar
James Fitzpatrick
Read on
IB Top Brokerages
Award Winner
SHIELDED INSURANCE BROKERS
Award Winner
MIRAMAR UNDERWRITING AGENCY
SPECIAL REPORT
Home
Bio
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape"
Vivianne Gauci,
HomeEquity Bank
As an award-winning mortgage brokerage company with time-tested results, XIN Mortgage strives to be on top of the game. The company offers independent advice, develops personalised and customised solutions, and ensures that customers receive a lifetime customer service experience backed by customer reviews.
To leave no stone unturned, XIN Mortgage employs its in-house CRM X-Online, which focuses on transparent reporting and analytics system between the company and brokers to develop a healthy and pleasant competitive atmosphere.
Unlike traditional systems, XIN Mortgage’s platforms provide transparency and confidence by enabling brokers to have a complete overview of their customer portfolio at any moment, including property details, home loan details, application histories, home loan health check reminders, annual rate review tasks, leads management functions, and much more. A key breakthrough feature is to introduce new brokers to intensive and careful mentoring to work towards success, using the client service team to assist brokers and marketing teams to build their personal brands and drive high levels of customer satisfaction.
As a leading company, XIN Mortgage offers ongoing professional training and case study to its whole team, which helps the brokers develop highly effective solutions and guarantees the best interest of customers.
Micah Ponto
Senior Vice President, Executive Assurance, Financial Services
Chris Christon
Senior Vice President, Executive Assurance, Large Commercial Group
Stephen Swartley
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Barry Regan
Senior Engineering Underwriter
Cassie Beck
Digital Platforms Manager
Dominic Ivory
Liability Product Manager
Nicole Byrne
Southern Region Manager
John Goodman
Northern Region Manager
James Fitzpatrick
Head of Miramar
Leadership
LinkedIn:
linkedin.com/company/miramar-underwriting-
agency-pty-ltd
Website:
miramaruw.com.au
Email:
property@miramaruw.com.au
Phone:
02 9307 6600
Number of employees:
32
Year founded:
2005
Headquarters:
Sydney
Read on
MIRAMAR
UNDERWRITING AGENCY
Award Winner
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Barry Regan has over 35 years’ experience in the Australian insurance industry following 15 years of trade experience gained in the electrical and refrigeration sectors. He has always worked in engineering and contact work for corporations and SME insurance fields, maintaining an active relationship with broking partners. He joined Miramar in 2018 to lead the engineering portfolio in partnership with Zurich.
Senior Engineering Underwriter
Barry Regan
Cassie Beck has worked with Miramar for over seven years and has more than 12 years’ experience in the insurance industry. She began her career in personal lines insurance at Dawes Motor Insurance and Mansions Underwriting Agency before moving to Miramar in 2016 to further her underwriting career in commercial insurance. Starting at Miramar in the schemes team, Beck then moved to the newly formed Steadfast Client Trading Platform (SCTP) Business Pack Team in 2018, assisting in the development and testing of systems before Miramar joined as the first agency on the SCTP platform for business pack auto rating.
Digital Platforms Manager
Cassie Beck
Dominic Ivory has worked in the financial services industry for the past 22 years, 16 of which were in insurance. After joining Miramar via Steadfast’s agency acquisitions as an underwriter, he moved into the role of liability portfolio management in 2013. He has worked on the amalgamation of agencies into Miramar and overseen considerable changes to the liability portfolio, including the automation of the liability product on the Steadfast Client Trading platform.
Liability Product Manager
Dominic Ivory
Nicole Byrne has 20 years’ experience in the insurance industry as a broker and underwriter. Byrne joined Miramar in 2017 as a property underwriter, moving into the role of southern team leader in 2019 and progressing to southern region manager in June 2022.
Southern Region Manager
Nicole Byrne
John Goodman has over 30 years of experience working in the insurance industry, gained in both the London and Australian markets. He has worked across a diverse range of roles spanning underwriting, claims management, treaty broking, relationship management and personnel management. Since joining in 2006, Goodman has been Miramar's longest-serving team member and was appointed to the role of northern region manager in August 2020.
Northern Region Manager
John Goodman
James Fitzpatrick has worked in the insurance industry for more than 35 years and for Miramar since 2015, opening its Melbourne office. He was appointed head of Miramar in March 2022 and was formerly the southern region manager.
Fitzpatrick is a highly accomplished insurance professional whose career has spanned a diverse range of technical, relationship management, underwriting and managerial roles. This includes more than 20 years managing relationships with intermediaries and 12 years in the development, distribution and support of eBusiness insurance products via multiple platforms.
Head of Miramar
James Fitzpatrick
SPECIAL REPORT
Home
Bio
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
Management Liability
Arch Insurance’s professional underwriting team specializes in providing management liability insurance to a broad range of industries.
Cyber
Arch Insurance’s experienced underwriting team takes a forward-looking approach to writing network security, privacy and media liability.
Professional Liability
Arch Insurance’s professional liability team is positioned to offer liability insurance solutions for lawyers, architects and engineers; design-build professionals, contractors and consultants; franchisors, insurance agents and brokers; real estate agents and brokers; property managers; registered investment advisors; travel agents and tour operators; and a host of other miscellaneous professional classes.
Medal
Overall service level
Property
Product innovation
Product range
Turnaround time – claims
BDM support
Broker communication, training and development
BDM support
BDM support
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Product innovation
Product range
Property
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Product innovation
Product range
Property
Miramar Underwriting Agency Pty Ltd (ABN 97 111 534 797 AFSL 314176) (‘Miramar’) acts under a binding authority as agent for the insurers of the products: certain underwriters at Lloyd’s; HDI Global Specialty SE – Australia (ABN 58 129 395 544, AFSL 458776) and Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). The insurers may act individually or as co-insurers. Please review the particular product which sets out the insurer(s).
Management Liability
Arch Insurance’s professional underwriting team specializes in providing management liability insurance to a broad range of industries.
Cyber
Arch Insurance’s experienced underwriting team takes a forward-looking approach to writing network security, privacy and media liability.
Professional Liability
Arch Insurance’s professional liability team is positioned to offer liability insurance solutions for lawyers, architects and engineers; design-build professionals, contractors and consultants; franchisors, insurance agents and brokers; real estate agents and brokers; property managers; registered investment advisors; travel agents and tour operators; and a host of other miscellaneous professional classes.
Management Liability
Arch Insurance’s professional underwriting team specializes in providing management liability insurance to a broad range of industries.
Cyber
Arch Insurance’s experienced underwriting team takes a forward-looking approach to writing network security, privacy and media liability.
Professional Liability
Arch Insurance’s professional liability team is positioned to offer liability insurance solutions for lawyers, architects and engineers; design-build professionals, contractors and consultants; franchisors, insurance agents and brokers; real estate agents and brokers; property managers; registered investment advisors; travel agents and tour operators; and a host of other miscellaneous professional classes.