solutionunderwriting.com.au
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape”
Vivianne Gauci,
HomeEquity Bank
Read on
Award Winner
SOLUTION UNDERWRITING AGENCY
David Gow
Head of Claims
Clinton Hall
National Accident and Health Manager
Anita Lane
Director
Leadership
Headquarters:
Level 5, 289 Flinders Lane, Melbourne VIC 3000
Year founded:
2010
Number of employees:
More than 40
Phone:
(03) 9654 6100
Email:
solution@solutionunder
writing.com.au
Website:
LinkedIn:
linkedin.com/company/solution-underwriting-agency-pty-ltd
SPECIAL REPORT
Home
Bio
Anita Lane is the co-owner and director of Solution Underwriting Agency. Together with Rhys Mills, she started the business 11 years ago without a single policy. From securing a binder agreement for a single line of business, she has helped shape and grow the business to what it is today – more than 40 employees, over three offices, three underwriting divisions with multiple products in each and cemented binder relationships with acclaimed security partners. Lane continues to work within the business and holds strong relationships with both brokers nationally and with security partners that support the company’s binders locally and in London.
Director
Anita Lane
Commencing his insurance career in 2002 in New Zealand, Clinton Hall moved over the ditch in 2004, where he established himself as an accident and health underwriter and then senior underwriter at companies such as Chubb, AIG and DUAL Australia. Hall joined Solution Underwriting Agency in 2019, tasked with developing the company’s newest portfolio. Today, he manages a national team of four and is part of the leadership team.
National Accident and Health Manager
Clinton Hall
Anirudh Kakulapati is the CCO at CHU. He has rapidly progressed in his career since joining the insurance industry in 2008, relocating three times in pursuit of his goal to be an exceptional leader. His previous roles were head of distribution, head of customer service and state manager for QLD and NT for CHU.
Chief Customer Officer
Anirudh Kakulapati
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
Kristy Pownall
Head of People and Communications
Kristy Pownall has operated at director level for over 13 years in the position of head of people and culture/HR director. She has experience across multiple regions, covering Australia, APAC, the UK and Europe, across a range of sectors, including professional services, media, technology and insurance. Pownall is a member of the Australian Human Resources Institute.
Head of People and Communications
Kristy Pownall
Anirudh Kakulapati
Chief Customer Officer
David Gow has over 30 years’ experience in handling property, public liability, employers’ liability and motor third party or personal injury claims. Along with his extensive experience, he is a senior associate of ANZIIF and a chartered loss adjuster for AICLA. Gow’s previous role was head of property claims at QBE Insurance.
Head of Claims
David Gow
Steve Tchepak
National Underwriting Manager
Chris Christon
Senior Vice President, Executive Assurance, Large Commercial Group
Stephen Swartley
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Micah Ponto
Senior Vice President, Executive Assurance, Financial Services
Steve Tchepak became the national underwriting manager at CHU in June 2019. He has over 13 years of experience in strata management and strata insurance. He has held various positions, including commercial underwriter, team leader and NSW and ACT branch manager.
National Underwriting Manager
Steve Tchepak
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
LinkedIn:
linkedin.com/company/solution-underwriting-agency-pty-ltd
Website:
solutionunderwriting.com.au
Email:
solution@solutionunderwriting.com.au
Phone:
(03) 9654 6100
Number of employees:
More than 40
Year founded:
2010
Headquarters:
Level 5, 289 Flinders Lane, Melbourne VIC 3000
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape”
Vivianne Gauci,
HomeEquity Bank
Solution Underwriting Agency is a specialist underwriting agency that exceeds expectations.
Working across financial lines, general liability and accident and health, unlike other providers, Solution Underwriting Agency embraces a holistic approach to what it does, delivering results that cannot be achieved through a one-dimensional approach to underwriting.
The company’s industry expertise, quality products and longstanding commitment to service excellence are amplified by its ability to understand the bigger picture.
Evolving its offering and approach in response to emerging changes in the insurance landscape, Solution Underwriting Agency provides brokers with new ways to overcome obstacles and unlock opportunities, creating significant advantages for them, their business and their clients.
Brigid Rauwhero
Claims Manager
John Hogan
Head of Claims
Meg Dempsey
Operations Manager
Steve Tchepak
National Underwriting Manager
David Gow
Head of Claims
Anirudh Kakulapati
Chief Customer Officer
Kristy Pownall
Head of People and Communications
Clinton Hall
National Accident and Health Manager
Anita Lane
Director
Leadership
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Steve Tchepak became the national underwriting manager at CHU in June 2019. He has over 13 years of experience in strata management and strata insurance. He has held various positions, including commercial underwriter, team leader and NSW and ACT branch manager.
National Underwriting Manager
Steve Tchepak
David Gow has over 30 years’ experience in handling property, public liability, employers’ liability and motor third party or personal injury claims. Along with his extensive experience, he is a senior associate of ANZIIF and a chartered loss adjuster for AICLA. Gow’s previous role was head of property claims at QBE Insurance.
Head of Claims
David Gow
Anirudh Kakulapati is the CCO at CHU. He has rapidly progressed in his career since joining the insurance industry in 2008, relocating three times in pursuit of his goal to be an exceptional leader. His previous roles were head of distribution, head of customer service and state manager for QLD and NT for CHU.
Chief Customer Officer
Anirudh Kakulapati
Kristy Pownall has operated at director level for over 13 years in the position of head of people and culture/HR director. She has experience across multiple regions, covering Australia, APAC, the UK and Europe, across a range of sectors, including professional services, media, technology and insurance. Pownall is a member of the Australian Human Resources Institute.
Head of People and Communications
Kristy Pownall
Commencing his insurance career in 2002 in New Zealand, Clinton Hall moved over the ditch in 2004, where he established himself as an accident and health underwriter and then senior underwriter at companies such as Chubb, AIG and DUAL Australia. Hall joined Solution Underwriting Agency in 2019, tasked with developing the company’s newest portfolio. Today, he manages a national team of four and is part of the leadership team.
National Accident and Health Manager
Clinton Hall
Anita Lane is the co-owner and director of Solution Underwriting Agency. Together with Rhys Mills, she started the business 11 years ago without a single policy. From securing a binder agreement for a single line of business, she has helped shape and grow the business to what it is today – more than 40 employees, over three offices, three underwriting divisions with multiple products in each and cemented binder relationships with acclaimed security partners. Lane continues to work within the business and holds strong relationships with both brokers nationally and with security partners that support the company’s binders locally and in London.
Director
Anita Lane
Read on
IB Top Brokerages
Award Winner
SHIELDED INSURANCE BROKERS
Award Winner
SOLUTION UNDERWRITING AGENCY
SPECIAL REPORT
Home
Bio
“It is a priority for us to continue to tap the unmet needs of our clients and grow with them to understand how to service them properly and give them what they need in this ever-changing landscape"
Vivianne Gauci,
HomeEquity Bank
As an award-winning mortgage brokerage company with time-tested results, XIN Mortgage strives to be on top of the game. The company offers independent advice, develops personalised and customised solutions, and ensures that customers receive a lifetime customer service experience backed by customer reviews.
To leave no stone unturned, XIN Mortgage employs its in-house CRM X-Online, which focuses on transparent reporting and analytics system between the company and brokers to develop a healthy and pleasant competitive atmosphere.
Unlike traditional systems, XIN Mortgage’s platforms provide transparency and confidence by enabling brokers to have a complete overview of their customer portfolio at any moment, including property details, home loan details, application histories, home loan health check reminders, annual rate review tasks, leads management functions, and much more. A key breakthrough feature is to introduce new brokers to intensive and careful mentoring to work towards success, using the client service team to assist brokers and marketing teams to build their personal brands and drive high levels of customer satisfaction.
As a leading company, XIN Mortgage offers ongoing professional training and case study to its whole team, which helps the brokers develop highly effective solutions and guarantees the best interest of customers.
Micah Ponto
Senior Vice President, Executive Assurance, Financial Services
Chris Christon
Senior Vice President, Executive Assurance, Large Commercial Group
Stephen Swartley
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Steve Tchepak
National Underwriting Manager
David Gow
Head of Claims
Anirudh Kakulapati
Chief Customer Officer
Kristy Pownall
Head of People and Communications
Clinton Hall
National Accident and Health Manager
Anita Lane
Director
Leadership
LinkedIn:
linkedin.com/company/solution-underwriting-agency-pty-ltd
Website:
solutionunderwriting.com.au
Email:
solution@solutionunderwriting.com.au
Phone:
(03) 9654 6100
Number of employees:
More than 40
Year founded:
2010
Headquarters:
Level 5, 289 Flinders Lane, Melbourne VIC 3000
Read on
SOLUTION UNDERWRITING AGENCY
Award Winner
Micah Ponto serves as senior vice president, head of financial services for Arch Insurance, a position he’s held since 2021. He joined Arch Insurance as an assistant vice president in the large commercial department in 2009. His prior roles at Arch Insurance included senior vice president, national manager of the large commercial department, regional vice president – central region, head of employment practices liability and head of the real estate investment trust group. Ponto previously worked at The Hartford in their financial products division, where he focused on management liability risk in both financial institutions and large commercial D&O. He has a bachelor’s degree in finance, investments and banking from the University of Wisconsin–Madison.
Senior Vice President, Executive Assurance, Financial Services
Micah Ponto
Chris Christon is a senior vice president at Arch Insurance where he oversees the large commercial group and transactional risk portfolio nationally. Christon has nearly 20 years of experience specializing in directors and officers, employment practices and fiduciary liability. Prior to joining Arch in 2009, Christon held various roles at Hartford Financial Products. He has a BA in English from Emory University and a JD from Brooklyn Law School.
Senior Vice President, Executive Assurance, Large Commercial Group
Chris Christon
Stephen Swartley is the chief underwriting officer and senior vice president of executive assurance at Arch Insurance. He has over 20 years of experience in management liability and product line expertise in directors and officers liability, employment practices liability, fiduciary liability, fidelity, kidnap and ransom and cyber liability. Prior to joining Arch Insurance in June 2009, he served in a variety of underwriting and managerial positions in management liability at The Hartford and as an underwriter at Reliance National. Swartley holds a bachelor’s degree in business administration from the University of Pittsburgh.
Chief Underwriting Officer and Senior Vice President, Executive Assurance
Stephen Swartley
Steve Tchepak became the national underwriting manager at CHU in June 2019. He has over 13 years of experience in strata management and strata insurance. He has held various positions, including commercial underwriter, team leader and NSW and ACT branch manager.
National Underwriting Manager
Steve Tchepak
David Gow has over 30 years’ experience in handling property, public liability, employers’ liability and motor third party or personal injury claims. Along with his extensive experience, he is a senior associate of ANZIIF and a chartered loss adjuster for AICLA. Gow’s previous role was head of property claims at QBE Insurance.
Head of Claims
David Gow
Anirudh Kakulapati is the CCO at CHU. He has rapidly progressed in his career since joining the insurance industry in 2008, relocating three times in pursuit of his goal to be an exceptional leader. His previous roles were head of distribution, head of customer service and state manager for QLD and NT for CHU.
Chief Customer Officer
Anirudh Kakulapati
Kristy Pownall has operated at director level for over 13 years in the position of head of people and culture/HR director. She has experience across multiple regions, covering Australia, APAC, the UK and Europe, across a range of sectors, including professional services, media, technology and insurance. Pownall is a member of the Australian Human Resources Institute.
Head of People and Communications
Kristy Pownall
Commencing his insurance career in 2002 in New Zealand, Clinton Hall moved over the ditch in 2004, where he established himself as an accident and health underwriter and then senior underwriter at companies such as Chubb, AIG and DUAL Australia. Hall joined Solution Underwriting Agency in 2019, tasked with developing the company’s newest portfolio. Today, he manages a national team of four and is part of the leadership team.
National Accident and Health Manager
Clinton Hall
Anita Lane is the co-owner and director of Solution Underwriting Agency. Together with Rhys Mills, she started the business 11 years ago without a single policy. From securing a binder agreement for a single line of business, she has helped shape and grow the business to what it is today – more than 40 employees, over three offices, three underwriting divisions with multiple products in each and cemented binder relationships with acclaimed security partners. Lane continues to work within the business and holds strong relationships with both brokers nationally and with security partners that support the company’s binders locally and in London.
Director
Anita Lane
SPECIAL REPORT
Home
Bio
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
“Our long-term vision is to reimagine our customer and partner journeys to deliver a simple, efficient and highly pleasing experience supported by empowered teams and enabled with leading digital capabilities”
Vivianne Gauci,
HomeEquity Bank
Management Liability
Arch Insurance’s professional underwriting team specializes in providing management liability insurance to a broad range of industries.
Cyber
Arch Insurance’s experienced underwriting team takes a forward-looking approach to writing network security, privacy and media liability.
Professional Liability
Arch Insurance’s professional liability team is positioned to offer liability insurance solutions for lawyers, architects and engineers; design-build professionals, contractors and consultants; franchisors, insurance agents and brokers; real estate agents and brokers; property managers; registered investment advisors; travel agents and tour operators; and a host of other miscellaneous professional classes.
Medal
Overall service level
Travel
Product innovation
Product range
Turnaround time – claims
BDM support
Broker communication, training and development
BDM support
BDM support