Profile
"West Oak’s success has come from always putting our clients’ best interests first and always finding ways to improve and add more value to them"
Andrew mcquiston,
west oak family office, wellington-altus private wealth
Born in Sunderland in the northeast of England, Dale Hansen relocated to Australia at the age of five. He started working in the insurance industry straight out of high school and had various broking roles with Warren Saunders Insurance Brokers, NRMA and Guild Insurance.
In 2006, he and his young family moved to the Northern Rivers region of New South Wales, where he took on a senior risk management role at Ballina Shire Council. The following year, Dale moved to the Gold Coast to join Austbrokers Coast to Coast, initially as branch manager of the Tweed office, then as a director in 2010. In 2013, he became the company’s sole principal and chief executive officer/managing director. Prior to working at Austbrokers Coast to Coast, he held a variety of senior insurance-related roles in sales, underwriting and risk management. With more than 30 years of experience in the insurance industry, he was awarded NIBA Broker of the Year in Australia in 2016 and his brokerage has won the Small Brokerage of the Year title for the past five years.
To deal with the COVID-19 pandemic in recent years, Dale enacted a plan for his company. “We have allowed our staff to work more flexibly,” he says. “As part of this initiative, we audited all internal and external our staff’s IT equipment, and we upgraded and updated our IT equipment. We increased and improved our IT security. We soft tested our system and tested our capacity for all our staff to work remotely. We studied and evaluated the results and made changes where necessary.”
To help ensure the success of the new working environments, they set new rules that led to greater efficiency. “Rather than see it as a nothing but a problem, we also looked at the opportunity that it presented,” he says. “We were able to recruit some highly qualified and skilled staff as a result of the changes that we made and our move to a more flexible working environment. We were able to offer some of our existing staff a change in their existing work structure. As a result, we have been able to allow more of our staff to work remotely.
“These changes have allowed us to both recruit and retain staff. This has changed and expanded the working hours of the business and changed our productivity. Some of our staff now work hours that better suit their needs, and in many cases better suit the needs of our clients. Staff engagement tells us we have happier and more motivated staff. This has resulted in a productivity increase.”
As well as being CEO and dealing with problems like the pandemic, Dale looks after a book of business that generates over $1.1 million of income annually. His customer service follows the proven method of building relationships and understanding his clients’ business. He always asks them for a referral and invariably gets at least one, if not more, and then writes that client. Clients are always happy to provide a referral when they are satisfied with the services and claims outcomes that they receive.
Dale gives back to and supports the insurance industry in many ways. “I see myself as mentoring younger brokers in the industry. My role is to teach brokers how to service clients properly. I spend a lot of time training my staff from a technical perspective within various classes of insurance,” he says. He also regularly sends staff to training seminars, requires brokers to hold a diploma in financial services, and conducts business with clients personally.
Dale Hansen
CEO and Chief Broking Officer
Austbrokers Coast to Coast
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Bio
Milestones
Profile
Milestones
2020
Insurance Business Magazine | Key Media
Receive an excellence award
2020
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2019
Ted Talk in collaboration with key media
TeD Talk Speaker
2019
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2018
Ted Talk in collaboration with key media
title of milestone
2018
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2020-2021
Ted Talk in collaboration with key media
Received Lexology Client Choice Award (Labour and Employment – Canada)
2020-2021
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2014-2022
Ted Talk in collaboration with key media
Received Best Lawyer in Canada Award (Employment and Labour Law)
2014-2022
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2014-2022
2020-2021
2018
2019
2020
Special Report
Home
Bio
Milestones
Profile
Milestones
2016-2021
Insurance Business Magazine | Key Media
Recognised as NIBA Insurance
Broker of the Year, 2016
Austbrokers Coast to Coast was
named Australian Small
Brokerage of the Year, 2016–2020
Recognised as one of Global 100 Insurance Influencers, 2020
Recognised as one of Australia’s
Top 10 Elite Brokers, 2017–2021
2016-2021
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2013
Ted Talk in collaboration with key media
CEO and chief broking officer
at Austbrokers Coast to Coast
2013
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2011
Ted Talk in collaboration with key media
Company director and
significant shareholder
2011
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2007
Ted Talk in collaboration with key media
Senior corporate broker
and Branch manager
2007
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1996-1998
Ted Talk in collaboration with key media
Account executive at Warren
Saunders Insurance Brokers, 1996
Business development manager
at Guild Insurance, 1998
1996-1998
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1996-1998
2007
2011
2013
2016-2021
Dale Hansen
CEO and Chief Broking Officer
Austbrokers Coast to Coast
Read on
Special Report
Home
Bio
Milestones
2020
2019
2018
2020-2021
2014-2022
2020
Insurance Business Magazine | Key Media
Received Best Lawyer in Canada Award (Employment and Labour Law)
2020
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2019
Ted Talk in collaboration with key media
TeD Talk Speaker
2019
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2018
Ted Talk in collaboration with key media
title of milestone
2018
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2020-2021
Human Resources Magazine | key media
Received Lexology Client Choice Award (Labour and Employment – Canada)
2020-2021
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2014-2022
human resources | key media
Received Best Lawyer in Canada Award (Employment and Labour Law)
2014-2022
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Milestones
Career Accolades
2016-2021
2013
2011
2007
1996-1998
2016-2021
Insurance Business Magazine | Key Media
Recognised as NIBA Insurance Broker of the Year, 2016
Austbrokers Coast to Coast was named Australian Small Brokerage of the Year, 2016–2020
Recognised as one of Global 100 Insurance Influencers, 2020
Recognised as one of Australia’s Top 10 Elite Brokers, 2017–2021
2016-2021
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2013
Human Resources Magazine | key media
CEO and chief broking officer at Austbrokers Coast to Coast
2013
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2011
Human Resources Magazine | key media
Company director and significant shareholder
2011
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2007
Human Resources Magazine | key media
Senior corporate broker and Branch manager
2007
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
1996-1998
human resources | key media
Account executive at Warren Saunders Insurance Brokers, 1996
Business development manager at Guild Insurance, 1998
1996-1998
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Career Highlights
2016-2021
2013
2011
2007
1996-1998
2016-2021
Insurance Business Magazine | Key Media
Recognised as NIBA Insurance Broker of the Year, 2016
Austbrokers Coast to Coast was named
Australian Small Brokerage of the Year, 2016–2020
Recognised as one of Global 100
Insurance Influencers, 2020
Recognised as one of Australia’s
Top 10 Elite Brokers, 2017–2021
2016-2021
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2013
Ted Talk in collaboration with key media
CEO and chief broking officer at
Austbrokers Coast to Coast
2013
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2011
Ted Talk in collaboration with key media
Company director and significant shareholder
2011
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2007
Ted Talk in collaboration with key media
Senior corporate broker and Branch manager
2007
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
1996-1998
Ted Talk in collaboration with key media
Account executive at Warren Saunders
Insurance Brokers, 1996
Business development manager at Guild Insurance, 1998
1996-1998
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Career Accolades
2020
2019
2018
2020-2021
2014-2022
2020
Insurance Business Magazine | Key Media
Receive an excellence award
2020
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2019
Ted Talk in collaboration with key media
TeD Talk Speaker
2019
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2018
Ted Talk in collaboration with key media
title of milestone
2018
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2020-2021
Ted Talk in collaboration with key media
Received Lexology
Client Choice Award
(Labour and Employment – Canada)
2020-2021
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2014-2022
Ted Talk in collaboration with key media
Received Best Lawyer in
Canada Award
(Employment and Labour Law)
2014-2022
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Career Accolades
Milestones
Milestones
Milestones
abc2c.com.au
au.linkedin.com/in/dale-hansen-austbrokers
dale@abc2c.com.au
07 5586 9955
Level 2, 85 West Burleigh Road, Burleigh Heads, QLD 4220, Australia
CEO and Chief Broking Officer
Austbrokers Coast to Coast
Dale
Hansen
Read on