Profile
“No matter how many clients I have, I make sure to call each one personally every quarter. It’s a chance to not only update them on their portfolio, but also check on how they’re doing personally”
Kelvin Rampersad,
Carte Wealth Management
Born in Sunderland in the northeast of England, Dale Hansen relocated to Australia at the age of five. From the early age of 13, he knew he wanted to be an insurance broker and eventually a principal of his own brokerage. He started working in the insurance industry straight out of high school and had various broking, sales, underwriting and risk management roles with Warren Saunders Insurance Brokers, NRMA and Guild Insurance.
In 2006, he and his young family moved to the Northern Rivers region of New South Wales, where he took on a senior risk management role at Ballina Shire Council. The following year, Dale moved to the Gold Coast to join BMS Coast to Coast, initially as branch manager of the Tweed office, then as a director in 2010. In 2013, he became the company’s sole principal and chief executive officer/managing director.
Prior to working at BMS Coast to Coast, he held a variety of senior insurance-related roles in sales, underwriting and risk management. With more than 30 years of experience in the insurance industry, he was awarded NIBA Broker of the Year in Australia in 2016 – his biggest achievement to date – and his brokerage has won the Australian Small Brokerage of the Year title for five consecutive years from 2016 to 2020. To deal with the COVID-19 pandemic in recent years, Dale enacted a plan for his company.
“We have allowed our staff to work more flexibly,” he says. “As part of this initiative, we audited all our internal and external staff’s IT equipment, and we upgraded and updated our IT equipment. We increased and improved our IT security. We soft tested our system and tested our capacity for all our staff to work remotely. We studied and evaluated the results and made changes where necessary.”
To help ensure the success of the new working environments, they set new rules that led to greater efficiency. “Rather than see it as a nothing but a problem, we also looked at the opportunity that it presented,” he says. “We were able to recruit some highly qualified and skilled staff as a result of the changes that we made and our move to a more flexible working environment. We were able to offer some of our existing staff a change in their existing work structure. As a result, we have been able to allow more of our staff to work remotely.
“These changes have allowed us to both recruit and retain staff. This has changed and expanded the working hours of the business and changed our productivity. Some of our staff now work hours that better suit their needs, and in many cases better suit the needs of our clients. Staff engagement tells us we have happier and more motivated staff. This has resulted in a productivity increase.”
As well as being CEO and dealing with problems like the pandemic, Dale looks after a book of business that generates over $1.1m of income annually. His customer service follows the proven method of building relationships and understanding his clients’ business. He always asks them for a referral and invariably gets at least one, if not more, and then writes that client. Clients are always happy to provide a referral when they are satisfied with the services and claims outcomes that they receive.
Currently, his biggest challenge is dealing with the complexity of compliance regulations and dealing with insurance companies who do not wish to communicate with brokers.
His strongest professional quality is his advocacy for his clients. He tries to give 100% effort and attention to his clients and be available to them 24/7.
Dale gives back to and supports the insurance industry in many ways. “I see myself as mentoring younger brokers in the industry. My role is to teach brokers how to service clients properly. I spend a lot of time training my staff from a technical perspective within various classes of insurance,” he says.
He currently serves on the Queensland Committee for NIBA. He also regularly sends staff to training seminars, requires brokers to hold a diploma in financial services, and conducts business with clients personally.
Dale holds a diploma of Financial Services (Insurance Broker), as well as a Graduate Certificate in Law and a Master of Laws from Bond University.
L2/85 West Burleigh Rd, Burleigh Heads, QLD 4220
0421 087736
dale@abc2c.com.au
linkedin.com/in/dale-hansen-austbrokers
abc2c.com.au
Dale Hansen
Chief Executive Officer and Director of Broking
BMS Coast to Coast
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“I strongly believe in working smarter, not harder. I think it’s one of the keys to living a great life, and I want to share that with as many people as possible”
Kelvin Rampersad,
Carte Wealth Management
2007
2011
2013
2016-2020
2019
2020-present
Commenced employment with BMS Coast to Coast
2007
Became a director and significant shareholder
2011
Became chief executive officer
2013
Awarded NIBA Australian Broker of the Year
ABC2C was awarded the Australian Small Brokerage of the Year for five consecutive years (2016–2020)
2016-2020
2020–2021: Named among the Global 100 Insurance influencers
Listed as one of Australia’s Top 10 Elite Brokers for each of the last six years.
ABC2C has been awarded the Australian Small Brokerage of the Year for five consecutive years.
2020-
present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
