Profile
“I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes”
Ken Dixon,
Dixon Insurance Services
Emma Hosking is the manager of government partnerships at Gallagher Bassett (GB).
When she started out in the industry, she wanted to work with people in a frontline service role.
“As is often the case in our industry, I happened upon the personal injury sector thanks to a job opportunity presented through a Uni mate,” she says. “After several years serving in more conservative government roles, I transitioned to operations and sales in a commercial organisation. Fortuitously, I chose to take this journey with GB. Their strong culture and the brilliant team I work with have supported me in taking risks and embracing development opportunities beyond my comfort zone.”
Hosking says she’s fortunate to have been able to work with a diverse array of government clients and customer bases, but with the diversity comes a challenge. Specifically, delivering high-quality service that’s relevant and provides value for money.
“My most significant achievement has been successfully leading teams to secure and onboard some of the more diverse new business opportunities, including a new centralised workers compensation scheme and offices in the Northern Territory, along with the outsourcing of workers compensation services with the Commonwealth government and the Norfolk Island community,” she says. “Both these governments and communities face unique geographical, cultural, and resource challenges. Our initial engagement, which involved listening and learning from our customers and their community, was critical to the evolution of our business model and personalised engagement approach.”
Hosking’s professional strength lies in building relationships and demonstrating integrity and credibility. She thrives in a robust team environment, both internally and externally, and actively supports others to experience the same. These values are key drivers of job satisfaction for her.
What’s her attitude towards her career overall?
“I initially hesitated at the idea of a traditional sales role,” she says. “However, I find myself comfortably building trusted relationships and using an evidence-b ased approach to practically demonstrate our value to our customers. It’s not just about what we achieve, but also how we do it. Developing and maintaining strong connections within our business is essential to understanding and representing our value proposition effectively. It allows us to design and align our product and service solutions to meet client needs collaboratively.”
Level 15, 144 Edward Street, Brisbane 4000
+61 403 192 573
Emma_Hosking@gbtpa.com.au
linkedin.com/in/emma-hosking-390663100
gallagherbassett.com.au
Emma Hosking
Manager, Government Partnerships
Gallagher Bassett
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“To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need”
Ken Dixon,
Dixon Insurance Services
2013–2016
2017
2018
2020
2022
Member of GB South Australia operational leadership team: worked as part of GB’s successful start-up in South Australia, establishing ways of working and best practices in partnership with the SA Government and employers
2013–
2016
GB Northern Territory: successfully led GB’s bid to provide self-insured workers’ compensation services for the NT Government; went on to lead the implementation of GB’s services
2017
Comcare: led GB’s successful bid to provide claims management services on behalf of the Federal Government’s Comcare Scheme, as well as leading GB’s successful transition project
2018
Norfolk Island: led GB’s successful bid to deliver claims management services within the unique Norfolk Island environment, including successfully leading GB’s implementation project
2020
icare Nominal Insurer: part of the core team that saw GB appointed to provide workers’ compensation services for the NSW Nominal Insurer
2022
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
How does he distinguish himself among fellow brokers?
“I believe all brokers are working very hard in a difficult market,” he says. “However, I have demonstrated continued growth, advocacy and performance on my client’s behalf, which is now recognised [for 10 consecutive years] in the Elite Broker awards.”
In 1990, Dixon got started with FAI, working in claims and as a team leader. From the late 1990s up until 2003, he worked at FAI and Suncorp in underwriting and as an area manager at VACC, CGU (South East Queensland). From 2003 to 2012, he got into broking and eventually started Dixon Insurance in 2013. Since then, he’s accumulated numerous acccolades, including Elite Broker, Diversity and Equity, and Fast Broker awards.
During the pandemic, Dixon challenged insurers over the Quarantine Act application to insurance wordings. His argument was that the Quarantine Act does not apply as an exclusion, as the Biosecurity Act was invoked by the Morrison Government, and this was not a subsequent amendment to the Quarantine Act. The test case in the Appeals court was won for Dixon’s client with a unanimous five-judge verdict.
He remains focused on transport, manufacturing, motor trade, engineering and large farm clients.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”