Profile
“I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes”
Ken Dixon,
Dixon Insurance Services
Jenny Whitby is a senior cyber underwriter at ATC Insurance Solutions. She has a constant desire to learn and improve and always strives to do things to the best of her ability. She got started as an underwriting assistant for the PI and cyber teams at Tokio Marine HCC in the UK.
“My story is one of many proving what we all know: that we rely heavily on relationships,” Whitby says. “Pair it with hard work, and success will follow. From the start, cyber insurance fascinated me, and I naturally gravitated towards making it my niche. The cyber insurance market has given me opportunities I never thought possible.”
While still under 30, Whitby is considered an elder in the world of tech insurance, with seven years of experience in the niche. She’s new to Melbourne and Australia. As a UK native, she started working for an Australian company before she’d even secured a work visa, juggling intricate time zone calculations and scheduling before getting the green light to emigrate.
“The biggest achievement of my career to date has to be uprooting my life and moving to Australia to build out the cyber book at ATC,” she says. “It was a big step, one not taken lightly but one that I am grateful I was offered every single day. I am given a lot of autonomy to be as creative and forward thinking as I can be in my role, and the support is there to help me realise my ideas or help me when things don’t quite go to plan.”
As for challenges, Whitby says she loves facing down the diversity of everyday tasks and developing skills such as people management and implementing an innovative portal for cyber insurance. She attributes her peers’ efforts to helping facilitate these achievements.
Whitby has a unique philosophy about work.
“With all things in life, I think it’s important to have firm goals but fluid pathways,” she says. “The end goal is kept in mind, but how we get there may look different from the original plan as things change. Adaptability and problem solving are key. There will always be unforeseen obstacles to overcome, but with the right team around me and confidence in my own abilities, I know there’s nothing we can’t achieve. It is also hugely important to me to share any skills and knowledge I’ve learned from my experiences with others to help them achieve their own goals. The more we can empower others to have confidence in themselves, the more we can achieve together.”
Level 4, 451 Little Bourke Street, Melbourne, VIC 3000
0438 607 701
jennyw@atcis.com.au
linkedin.com/in/jenny-whitby-n%C3%A9e-arkell-447b749b
atcis.com.au
Jenny Whitby
National Cyber Manager
ATC Insurance Solutions
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“To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need”
Ken Dixon,
Dixon Insurance Services
2016–2019
2019–2020
2020–2023
2020
2021
Held several roles at Tokio Marine HCC, working her way up from an underwriting assistant to assistant underwriter – cyber
2016–
2019
International Cyber Underwriter at CFC, working mainly with Australian and Canadian brokers
2019–
2020
Senior Cyber Underwriter at ATC and made the move over to Melbourne in February 2022 when the borders reopened
2020–
2023
Forged the Action Group Leadership Team and appointed mentor to it
SafeWork NSW Award for safety response to COVID-19
2020
Top Insurance Employer
2021
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
How does he distinguish himself among fellow brokers?
“I believe all brokers are working very hard in a difficult market,” he says. “However, I have demonstrated continued growth, advocacy and performance on my client’s behalf, which is now recognised [for 10 consecutive years] in the Elite Broker awards.”
In 1990, Dixon got started with FAI, working in claims and as a team leader. From the late 1990s up until 2003, he worked at FAI and Suncorp in underwriting and as an area manager at VACC, CGU (South East Queensland). From 2003 to 2012, he got into broking and eventually started Dixon Insurance in 2013. Since then, he’s accumulated numerous acccolades, including Elite Broker, Diversity and Equity, and Fast Broker awards.
During the pandemic, Dixon challenged insurers over the Quarantine Act application to insurance wordings. His argument was that the Quarantine Act does not apply as an exclusion, as the Biosecurity Act was invoked by the Morrison Government, and this was not a subsequent amendment to the Quarantine Act. The test case in the Appeals court was won for Dixon’s client with a unanimous five-judge verdict.
He remains focused on transport, manufacturing, motor trade, engineering and large farm clients.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”