Profile
“I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes”
Ken Dixon,
Dixon Insurance Services
Michelle Domanski started her insurance career in the mail room at GIO shortly after completing her VCE. She quickly progressed into lodgements and then motor vehicle claims. Keen to learn other aspects of insurance, she moved into recoveries.
Domanski broadened her experience by branching out to work at a claims management company, where she handled fuel contamination, material and property damage claims for some of the major fuel companies. She returned to managing recovery claims at IAG and Austral Mercantile Collections prior to taking a career break to be a mum to her two daughters.
Returning to the workforce after having children, Domanski joined National Transport Insurance (NTI) as a heavy motor claims consultant. After three years with NTI, she moved to Avea Insurance as a senior claims consultant, where she would oversee motor, consumer credit, loan termination, warranty and GAP insurance claims.
Domanski has been a member of the GT Insurance team for over seven years, working as a claims team leader for Victoria and Tasmania and, more recently, the Queensland claims team leader. She attributes her success to some incredible mentors, managers and teammates she has had the privilege to work alongside.
During Domanski’s employment at GT Insurance, she has completed four diplomas through ACCM and has become an ANZIIF senior associate.
Level 10, 243 Edward Street, Brisbane, QLD 4000
0402 462 476
Michelle.Domanski@gtins.com.au
linkedin.com/in/michelle-domanski-69195b58
gtins.com.au
Michelle Domanski
Claims Team Leader
GT Insurance
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Milestones
“To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need”
Ken Dixon,
Dixon Insurance Services
2002–2007
2011–2014
2014–2016
2018–2021
Present
2002–2006: Debt Recovery Consultant at IAG
2006–2007: Account Manager at Austral Mercantile Collections
2002–
2007
Claims Consultant and Settlements Consultant at National Transport Insurance
2011–
2014
Senior Claims Consultant at Avea Insurance
2014–
2016
2018: Diploma of General Insurance (ACCM)
2019: Diploma of Leadership and Management (ACCM)
2020: Diploma of Human Resource Management (ACCM)
2021: Diploma of Business (ACCM)
2018–
2021
Claims Team Leader at GT Insurance since 2016
Senior Associate CIP Member at ANZIIF
Present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
How does he distinguish himself among fellow brokers?
“I believe all brokers are working very hard in a difficult market,” he says. “However, I have demonstrated continued growth, advocacy and performance on my client’s behalf, which is now recognised [for 10 consecutive years] in the Elite Broker awards.”
In 1990, Dixon got started with FAI, working in claims and as a team leader. From the late 1990s up until 2003, he worked at FAI and Suncorp in underwriting and as an area manager at VACC, CGU (South East Queensland). From 2003 to 2012, he got into broking and eventually started Dixon Insurance in 2013. Since then, he’s accumulated numerous acccolades, including Elite Broker, Diversity and Equity, and Fast Broker awards.
During the pandemic, Dixon challenged insurers over the Quarantine Act application to insurance wordings. His argument was that the Quarantine Act does not apply as an exclusion, as the Biosecurity Act was invoked by the Morrison Government, and this was not a subsequent amendment to the Quarantine Act. The test case in the Appeals court was won for Dixon’s client with a unanimous five-judge verdict.
He remains focused on transport, manufacturing, motor trade, engineering and large farm clients.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”