Profile
“I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes”
Ken Dixon,
Dixon Insurance Services
Susan Wentworth-Perry began her insurance career in 1996, focusing primarily on the building and construction industry. She specialises in home warranty and construction insurance and provides risk management advice to clients ranging from residential construction to large commercial projects undertaken around Australia.
Prior to working in the international broking environment, Susan represented the Department of Fair Trading, mediating building disputes, including the establishment of a rescue package for builders and homeowners impacted by the collapse of HIH Insurance. She also provided the building and construction industry with education services and industry updates on legislative changes.
Susan is well known as a strong advocate for her clients and someone who enthusiastically cascades her knowledge to industry colleagues. She is committed to ensuring a fair deal for all clients, particularly at the time they need it most – when making a claim on their policy.
Susan shares a key principle behind her success.
“My team at MKS Insurance Services and I strive to always exceed clients’ expectations every time they contact our office to seek assistance,” she says. “We have amazing relationships with our carrier partners, and in this current climate of change, relationships are fundamental to ensuring we continue to build on our successes into the future.”
Crown Towers, Level 9, 200 Crown Street, Wollongong
02 4208 3610
sperry@mksinsurance.com.au
linkedin.com/in/nibrokers
mksinsurance.com.au
Susan Wentworth-Perry
Director
MKS Insurance Services
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Bio
Milestones
“To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need”
Ken Dixon,
Dixon Insurance Services
2003–2013
2013–2016
2018–2020
2021–2022
Present
Sales and Service Manager at HIA Insurance Services
2003-
2013
Director at Lumina Insurance & Risk Consultants
2013-2016
Brokerage of the Year Finalist in the Insurance Business Awards (1–5 Staff)
2018-
2020
2021–2022: Gold Practice Award – Resilium Insurance Broking
2022: Practice of the Year Award – Resilium Insurance Broking
2021-2022
Director at MKS Insurance Services since 2016
Present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
How does he distinguish himself among fellow brokers?
“I believe all brokers are working very hard in a difficult market,” he says. “However, I have demonstrated continued growth, advocacy and performance on my client’s behalf, which is now recognised [for 10 consecutive years] in the Elite Broker awards.”
In 1990, Dixon got started with FAI, working in claims and as a team leader. From the late 1990s up until 2003, he worked at FAI and Suncorp in underwriting and as an area manager at VACC, CGU (South East Queensland). From 2003 to 2012, he got into broking and eventually started Dixon Insurance in 2013. Since then, he’s accumulated numerous acccolades, including Elite Broker, Diversity and Equity, and Fast Broker awards.
During the pandemic, Dixon challenged insurers over the Quarantine Act application to insurance wordings. His argument was that the Quarantine Act does not apply as an exclusion, as the Biosecurity Act was invoked by the Morrison Government, and this was not a subsequent amendment to the Quarantine Act. The test case in the Appeals court was won for Dixon’s client with a unanimous five-judge verdict.
He remains focused on transport, manufacturing, motor trade, engineering and large farm clients.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”