Profile
“No matter how many clients I have, I make sure to call each one personally every quarter. It’s a chance to not only update them on their portfolio, but also check on how they’re doing personally”
Kelvin Rampersad,
Carte Wealth Management
Daniel Lukich is the Sales and Strategic Relationship Manager at AAMC having joined the firm in August 2021. The role caps a remarkable rise from his beginnings a few decades ago as a motor body repairer in a family business in Victoria, Australia. After progressing to insurance assessing, he was introduced to supply chain management, which became his area of speciality.
“Taking some degree of career risk by embracing new opportunities as they emerged led me to join a UK-based TPA’s entry into Australia in the early 2000s, which enabled me to build upon experiences gained in operational and supply chain management, but at a much broader level,” he says.
Lukich also developed skills and experience in areas such as:
· Senior Operational Management
· Sales, Marketing and Business Development
· Digital Claims Technology
· Client Relationship and Account Management
· Business Transformation
Along the way, he has achieved many personal goals. “I’ve worked with great organisations and some brilliant people and had direct involvement in establishing two international companies’ footholds in the Australian market, both of which are successful and continue to thrive,” he says.
Throughout his career, Lukich has adopted a collegiate attitude and fostered a network among colleagues.
“In all my roles where I’ve had the opportunity and wherewithal to drive change, I’ve looked to bring people along the journey, coach and mentor colleagues that are reluctant to embrace change and be prepared to quickly change tack if ideas and initiatives seem to be failing,” he explains.
Currently, his focus at AAMC is on bringing an efficiency revolution to the way motor claims are managed in Australia. This is something Lukich feels is long overdue in the sector.
“The biggest challenge in my current role is being convinced that there are much more cost-effective, smarter and customer-friendly ways of managing motor claims, especially within the intermediated sector, and observing the bulk of insurers stubbornly continuing with out-dated processes that haven’t progressed in any meaningful fashion over the last 30 years,” he says.
Part of his strategy to drive effective change is to continually identify inefficiencies while offering process improvement propositions, feedback and suggestions.
Now as a senior member of the industry, Lukich admits to being less focused on his own career advancement and more on supporting AAMC in raising their corporate profile in being viewed as the country’s subject matter expert in regard to motor, and refining service propositions to meet current and future requirements as technology advances in claims administration and the motor car itself.
Reflecting on 25 years of success and recognition, he says, “It’s easy to focus on what’s not working, the challenging situations, frustrating clients, needlessly complex procedures, unreasonable demands from customers and so on; however, in reality, it’s been a rewarding and satisfying career for me, especially as I can look back and recognise earlier activities with previous employers continuing to evolve.”
4/205 Leitchs Rd, Brendale 4500 QLD
0456763042
daniel.lukich@aamc.com.au
linkedin.com/in/daniel-lukich-34995a8
aamc.com.au
Daniel Lukich
Sales and Strategic Relationship Manager
AAMC
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“I strongly believe in working smarter, not harder. I think it’s one of the keys to living a great life, and I want to share that with as many people as possible”
Kelvin Rampersad,
Carte Wealth Management
1992–1999
2000
2002–2015
2015–2017
2018–2021
Held senior assessment roles at AAMI and NRMA
1992–
1999
Founding member of Motorcare Services Australia (now Innovation Group)
2000
Held senior, general and executive roles at Innovation Group Australia
2002–
2015
Head of TPA – Asia-Pacific at Cunningham Lindsey
2015–
2017
Business Development Director – Asia-Pacific at 360Globalnet
2018–
2021
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones