Profile
"West Oak’s success has come from always putting our clients’ best interests first and always finding ways to improve and add more value to them"
Andrew mcquiston,
west oak family office, wellington-altus private wealth
Fraser Gow has had an impressive rise through the ranks of CHU Underwriting Agencies. Starting as a team leader in the Customer Service division in 2020, he quickly built an excellent profile within the organisation, as well as externally in the strata insurance market.
Fraser has since become CHU’s head of customer service, and additionally the head of direct business, a $20m+ portfolio of business focused on the direct-to-consumer market. Additionally, Fraser has taken on responsibility for reinvigorating CHU’s environmental and sustainability pillar in which he leads a select team of passionate members who ensure market leadership of the organisation’s environmental commitments.
Along with a strategic mindset, Fraser possesses an unwavering commitment to customers. He is resolute about constantly improving customer experience and challenges every person to make strategic decisions with customers in mind. Aspiring to lead an organisation as a C-level executive, he actively seeks out opportunities to expand his knowledge and sees a bright future for the industry and its people. He has enjoyed a transition from operational to strategic roles and relishes the opportunity to implement growth strategies that have tangible and lasting impacts for CHU and the wider industry.
Fraser completed his MBA, majoring in executive leadership, in late 2022. While he has already used learnings from this program to support functional decision-making in his current role, he appreciates the opportunity to put his education into practice.
Level 14/260 Queen St, Brisbane City QLD 4000
1300 361 263
fraser.gow@chu.com.au
linkedin.com/in/frasergow
chu.com.au
Fraser Gow
Head of Customer Service and Direct Business
CHU Underwriting Agencies
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Bio
Milestones
Profile
Milestones
2020–present
Insurance Business Magazine | Key Media
Deputy Principal at Australian Christian College - Southlands
Doctor of Education
2020–present
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2021
Ted Talk in collaboration with key media
Year 7 Community Leader and Leader for Learning Technologies and Platforms at Northern Beaches Christian School
Master of Business Administration, 2017–2019
2021
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2021
2022
2021
2001-2013
2013-present
Read on
Special Report
Home
Bio
Milestones
Profile
Milestones
Insurance Business Magazine | Key Media
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Ted Talk in collaboration with key media
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Ted Talk in collaboration with key media
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Ted Talk in collaboration with key media
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Ted Talk in collaboration with key media
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2021
2022
2021
2001-2013
2013-present
Read on
Special Report
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Bio
Milestones
2022
2001-2013
2021
2022
2021
2013-present
Insurance Business Magazine | Key Media
Senior Vice President to Executive Vice President, Marketing and Sales at HomeEquity Bank
Co-author of Home Run: The Reverse Mortgage Advantage published in 2021
2013-present
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2001-2013
Human Resources Magazine | key media
Senior Manager to Vice President, International Lending Products and Platforms at American Express
2001-2013
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2021
Human Resources Magazine | key media
Promoted to sales manager at BIG
Brought P&C sales department from #8 to #2 position in Canada; the department maintained the position for four months and currently remains in this rank
Grew the sales department from 6 to 13 people in 11 months
2021
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2022
Human Resources Magazine | key media
Became head of customer service, responsible for all facets of service offerings at CHU
Took on additional responsibilities as head of direct business, spearheading
the strategic evolution of the direct client portfolio
Leads CHU’s environmental and sustainability endeavours
2022
1997
2021
human resources | key media
Promoted to customer service manager overseeing administrative duties and CS teams
Took on new reporting lines such as switchboard operations
and CHU’s offshore processing division
2021
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Milestones
2013-present
Insurance Business Magazine | Key Media
2022
Excellence awardee – Independent Mortgage Adviser of the Year category at the New Zealand Mortgage Awards
2022
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2022
2020–present
Insurance Business Magazine | Key Media
Deputy Principal at Australian Christian College - Southlands
Doctor of Education
2020–present
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2021
Launched his own business,
Ascend Financial Services
2022
2022
Insurance Business Magazine | Key Media
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2021
Launched his own business,
Ascend Financial Services
2022
Head of Customer Service and Direct Business
CHU Underwriting Agencies
Fraser Gow