“I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes”
Dixon Insurance Services
Kristy Taylor is responsible for managing some of the most complex and challenging property, construction and engineering claims. In this capacity, claims are meticulously assessed, taking into consideration various factors such as the specific circumstances, the overall impact or loss to the insured party, the relevant insurer market and the insurer who leads the market, contentious indemnity, causation and contractual issues, and other intricacies like subrogation and dual insurance.
Additionally, Kristy serves as a mentor for junior staff and lends her expertise to support their growth and development. She also plays a role in portfolio allocation for all staff with property, construction and engineering portfolios. Furthermore, she actively participates in various initiatives within the organisation, including the Diversity, Equity and Inclusion committee and serves as a global claims champion for the Australian offices.
One of the most gratifying aspects of Kristy’s role is the positive impact it has on insured individuals and businesses, communities and the broader economy during unexpected and challenging situations. Being a source of support for insured parties during times of stress and chaos is a role she values deeply. Recognising the significance of insurance in the global landscape, Kristy’s job is not only rewarding but also exciting, as it provides her with the opportunity to contribute to impactful changes on a global scale, such as those related to renewable energy.
Level 19, 20 Martin Place, Sydney, NSW 2000
04 0425 7510
Senior Claims Adjuster
HDI Global SE Australia
“To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need”
Dixon Insurance Services
2015: Admission as a lawyer
2015–2016: Worked as a family lawyer
Held various roles at the Commonwealth Bank of Australia, including customer resolutions specialist, customer resolutions manager, acting senior manager and team manager
2018–2021: Claims Adjuster at HDI Global SE Australia
2019: Finalist (Top 3) in the AILA Ron Shorter Award, a national public speaking competition for young professionals
Senior Claims Adjuster at HDI Global SE Australia
Obtained Associate Portfolio Manager licensing requirements
Completed IIROC courses: CSC, CPH, WME, IATP, AIS, PMT, AIS
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Month-on-month market share growth commences
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
How does he distinguish himself among fellow brokers?
“I believe all brokers are working very hard in a difficult market,” he says. “However, I have demonstrated continued growth, advocacy and performance on my client’s behalf, which is now recognised [for 10 consecutive years] in the Elite Broker awards.”
In 1990, Dixon got started with FAI, working in claims and as a team leader. From the late 1990s up until 2003, he worked at FAI and Suncorp in underwriting and as an area manager at VACC, CGU (South East Queensland). From 2003 to 2012, he got into broking and eventually started Dixon Insurance in 2013. Since then, he’s accumulated numerous acccolades, including Elite Broker, Diversity and Equity, and Fast Broker awards.
During the pandemic, Dixon challenged insurers over the Quarantine Act application to insurance wordings. His argument was that the Quarantine Act does not apply as an exclusion, as the Biosecurity Act was invoked by the Morrison Government, and this was not a subsequent amendment to the Quarantine Act. The test case in the Appeals court was won for Dixon’s client with a unanimous five-judge verdict.
He remains focused on transport, manufacturing, motor trade, engineering and large farm clients.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”