“I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes”
Dixon Insurance Services
Tom Hatton started his career at Gallagher Bassett in 2018 as a motor claims consultant. His rapid ascent within the company saw him become a motor team leader in March 2019 and a property team leader in August 2021.
In June 2022, Hatton was appointed as the short-tail branch manager, where he and his team are responsible for managing insurance claims for the NSW Government’s vehicles and properties, including emergency services vehicles and government-owned assets like schools, hospitals and landmarks.
One of Hatton’s standout achievements was his instrumental role during the 2022 floods in Sydney and eastern Australia. During this time, he and his team provided crucial claims support, alleviating the significant burden on his clients. It was a challenging period for the insurance industry; however, Hatton and his team successfully managed over 1,800 claims for damaged government assets, a testament to his strong leadership and support.
Beyond his professional duties, Hatton spearheaded an initiative that extended Gallagher Bassett’s Employee Assistance Program services to government employees and their families affected by the weather event. His dedication goes beyond professional obligations, leaving a lasting positive impact on both his clients and the broader community.
Level 10, 20 Bond Street, Sydney, NSW 2000
02 9464 7666
Branch Manager – Short-Tail Claims
“To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need”
Dixon Insurance Services
Graduated from University College Dublin with a Bachelor of Commerce International, which included a year studying abroad in Germany
Began working at Allianz Worldwide Care in Dublin, where he held the role of Senior Claims Consultant as well as being seconded into the role of Fraud Technical Specialist
Moved to Australia after a period of travel, initially worked in a few contract roles and completed his regional work in South Australia
2018: Began working for Gallagher Bassett as a Motor Claims Consultant
2019: Promoted to Motor Team Leader and held this role for two and a half years
2021: Subsequently appointed as the Property Team Leader
Promoted to the role of Short-Tail Branch Manager, where he is responsible for the day-to-day operations of the motor, property and recovery teams
Lead Gallagher Bassett’s response to major catastrophic events in the industry, including 2022 floods, COVID-19 and 2019/20 bushfires, for which he received widespread praise both internally and from key clients
Winner of the Gallagher Way Award Q3 2022
Nominated and finalist in a number of other annual awards such as Impact Leader, Process Challenger and Emerging Leader
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Month-on-month market share growth commences
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
How does he distinguish himself among fellow brokers?
“I believe all brokers are working very hard in a difficult market,” he says. “However, I have demonstrated continued growth, advocacy and performance on my client’s behalf, which is now recognised [for 10 consecutive years] in the Elite Broker awards.”
In 1990, Dixon got started with FAI, working in claims and as a team leader. From the late 1990s up until 2003, he worked at FAI and Suncorp in underwriting and as an area manager at VACC, CGU (South East Queensland). From 2003 to 2012, he got into broking and eventually started Dixon Insurance in 2013. Since then, he’s accumulated numerous acccolades, including Elite Broker, Diversity and Equity, and Fast Broker awards.
During the pandemic, Dixon challenged insurers over the Quarantine Act application to insurance wordings. His argument was that the Quarantine Act does not apply as an exclusion, as the Biosecurity Act was invoked by the Morrison Government, and this was not a subsequent amendment to the Quarantine Act. The test case in the Appeals court was won for Dixon’s client with a unanimous five-judge verdict.
He remains focused on transport, manufacturing, motor trade, engineering and large farm clients.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”