Profile
“No matter how many clients I have, I make sure to call each one personally every quarter. It’s a chance to not only update them on their portfolio, but also check on how they’re doing personally”
Kelvin Rampersad,
Carte Wealth Management
Christa O’Neil plays an integral role in the day-to-day operations and leadership of McFarlan Rowlands Insurance Brokers. Having occupied positions over the past decade as commercial account manager, director of operations – commercial lines, and most recently chief operations officer, she has been instrumental in implementing new innovations, processes and technology at McFarlan Rowlands and leading her teams through periods of significant change.
O’Neil is a true team player and is passionate about the functioning of the entire brokerage, encouraging inter-departmental collaboration to ensure strategic objectives are successfully accomplished. She has been a team leader on multiple seamless acquisitions over the past five years and was a key driver in the transition to remote work when the COVID-19 pandemic began.
O’Neil’s effective leadership skills, paired with her years of on-the-job experience, have led her to understand that all moving parts of an organization must work together to accomplish shared objectives. She values education, holds CIP and CAIB designations and encourages others to pursue industry designations and educational opportunities.
O’Neil is a director on the board of the Insurance Institute of Ontario – SW Chapter. Her career highlights over the past year include being a guest on the “Elevate Her” podcast with other female executives in the insurance industry to discuss the shift to remote work. She also led the way in winning Brokerage of the Year at the IBAO Convention last fall and is ready to launch McFarlan Rowlands’ strategic plan to propel the brokerage through the next three years and beyond.
503 York St., London, ON N6B 1R4
519 913 3137 ext. 1470
coneil@mcfr.ca
linkedin.com/in/christa-o-neil-ba4bb9186
mcfarlanrowlands.com
Christa O’Neil
Chief Operations Officer
McFarlan Rowlands Insurance Brokers
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Bio
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Bio
Milestones
“I strongly believe in working smarter, not harder. I think it’s one of the keys to living a great life, and I want to share that with as many people as possible”
Kelvin Rampersad,
Carte Wealth Management
2010–2016
2017–2022
Present
2019–2022
Present
Commercial Account Manager at McFarlan Rowlands Insurance Brokers
2010–
2016
Director of Operations – Commercial Lines at McFarlan Rowlands Insurance Brokers
2017–
2022
Director at the Insurance Institute of Ontario – SW Chapter since 2019
Chief Operations Officer at McFarlan Rowlands Insurance Brokers since 2022
Present
2019: One of the authors of The Courage to Change: 12 Powerful and Brave Stories of the Courage to Transcend Beyond the Darkness
2019–2022: Lead P&C regional operational growth from 24% profit margin to 32%
2022: Recognized as one of Insurance Business Canada’s Elite Women
2019–
2022
Director, Insurance Operations at Hub Financial since 2017
Western Ontario Regional Manager at McDougall Insurance & Financial since 2019
Present
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones