Profile
Taj Phagura is senior vice president of operations at InsureLine, where she leads enterprise-wide operational strategy focused on efficiency, scalability, and long-term excellence.
Since joining InsureLine at its inception in 2015, Phagura has been instrumental in shaping the organization, contributing across core operational functions and developing a deep, end-to-end understanding of the business.
In her current role, Phagura leads InsureLine’s national operations across property and casualty insurance, encompassing both personal and commercial lines. She holds enterprise accountability for insurer and vendor relations, franchise growth and onboarding, events, and internal and external communications, driving alignment, consistency, and performance across the organization. Phagura also plays a key role in advancing new markets and strategic programs, positioning InsureLine for sustained growth and long-term success within an evolving insurance landscape.
She holds a Bachelor of Laws (Hons) and is a current CPHR candidate, bringing a strong foundation in governance, people strategy, and organizational leadership to InsureLine’s executive team. Her leadership has been recognized across the industry, including receiving the Rising Star Award from Salute BC in 2022.
Originally from London, England, Phagura has called British Columbia home since 2012.
506 - 2071 Kingsway Avenue, Port Coquitlam, BC, V3C 6N2
604 941 1009
taj@insureline.com
linkedin.com/in/manjit-biring-mba-fcip-154b814b
https://insureline.com
Taj Phagura
Senior Vice President, Operations
InsureLine
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Bio
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Profile
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Bio
Milestones
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Special Report
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Bio
Milestones
2005–2006
2013–2017
2019
2004–Present
Present
2005: Finished her Bachelor of Laws (Hons) at the University of Hertfordshire
2006: Completed her Legal Practice Course at the University of Westminster
2005–2006
2013–2014: Senior administrator at Insurance Council of BC
2014–2017: HR administrator at Thames Tideway Tunnel
2014–2017: Manager in HR and franchise operations
2013–2017
Attended RSA Making Partner program at Smith School of Business, Queen’s University
2019
2004–2005: Director of operations at InsureLine
2025: CPHR candidate
Present: Senior vice president of operations at InsureLine
2004–Present
CEO at HIROC since 2017
Present
Milestones
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
As a founding member of WOW! (Women. Opportunity. Winning.), an employee resource group created for all women of Ryan Specialty, Phillips Topping has long championed for women in the industry.
“It’s very important to set an example and to not only inspire but mentor other females,” she adds.
In addition to her sharp marketing eye, the key to Phillips Topping’s success lies in her high-energy approach and positive attitude.
“As the leader of a team, it’s important to motivate and encourage your team members. People work very hard and do their best and it’s important to recognize these efforts. For my career overall, my attitude has been one of curiosity. The more you can learn, the better you’ll understand the business, and then the deeper your knowledge will become, making you a better team member.”
Chief underwriting officer of executive risk at Chubb
President of financial insurance solutions at Kemper
Chief underwriting officer at Axis Capital
CEO of global Insurance at Endurance
CEO of global Insurance at Sompo International
Empathy underpins that discipline. Prickett has struggled in the industry. She has felt what it is like when promised support does not materialize. Having worked across almost every function in the company, she understands operational detail and the pressure agents face. That shared experience shapes her leadership.
Structural barriers also shaped her path. As a woman and a mother, she encountered the assumption that serious business building required keeping priorities “out of order for a time.” She also experienced the double standard that frames firm women as difficult while praising similar behaviour in men.
“If you have a choice between being liked and doing the right thing, doing the right thing is always better, even if it’s the unpopular thing,” Prickett says.
She wants to dismantle the expectation that women must choose between career and family, or between strength and kindness. In her view, leadership demands both conviction and care.
Being named an Elite Woman carries weight. Prickett did not have female role models in the industry when she started. She hopes visibility changes that. “I hope I can be an example. Not of perfection, but of persistence. Of building from your values and staying true to who you are.”
The legacy Prickett is still defining centres on proof – proof that a large, profitable company can grow without sacrificing integrity; proof that agents can build real assets while keeping their priorities intact; and proof that leadership does not require abandoning who you are to succeed.
“If you have a choice between being liked and doing the right thing, doing the right thing is always better, even if it’s the unpopular thing”
Lee-Ann Prickett,
Experior Financial Group
“What I’ve learned is that when you build from your values, when you put people first, when you do the right thing even when it’s hard, that becomes your plan”
Lee-Ann Prickett,
Experior Financial Group
“I’ve always believed that if you love what you do, you’ll never settle, and that attitude has guided every decision I’ve made”
Danny Ibrahim,
KeyRate Mortgage
“My strongest professional quality is my ability to build trust and long-term relationships, whether with clients, colleagues, or stakeholders”
Danny Ibrahim,
KeyRate Mortgage
“My strongest professional quality is my ability to build trust and long-term relationships, whether with clients, colleagues, or stakeholders”
Danny Ibrahim,
KeyRate Mortgage
“I’ve always believed that if you love what you do, you’ll never settle, and that attitude has guided every decision I’ve made”
Danny Ibrahim,
KeyRate Mortgage