Profile
“I’m so proud to see that through my hard work and that of my team, we have built trust with our industry partners”
Victoria Coster,
Credit Fix Solutions
Charles Pelletier is the team leader, client executive, and regional practice leader for professional, technology and cyber risks (Eastern Canada) at BFL CANADA, working with a variety of clients, including some of the firm’s largest accounts. He is responsible for addressing professional, technology, and cyber risks and developing the strategy and best tools to help his customers understand, improve, quantify, and transfer these specific risks. In his capacity as regional practice leader, he is also collaborating with his colleagues to implement a consistent approach and best practices across the region and the country.
Since the beginning of his insurance career at a major brokerage firm, Pelletier’s analytical skills and interest in the finance and technology sectors have given him keen insights on the issues businesses are facing. His experience and expertise allow him to focus on innovative and efficient ways of mitigating these issues with insurers during the underwriting process to optimize risk transfer, thus making a significant difference for his clients.
Pelletier is truly involved in the insurance industry and believes in helping the next generation to develop and learn from experience. Consequently, he is involved with the Young Canadians in Finance organization as a member of their executive committee.
2001, Avenue McGill College
1 800 465 2842
cpelletier@bflcanada.ca
linkedin.com/in/charles-pelletier-601183149
bflcanada.ca
Charles Pelletier
Team Leader, Client Executive, and Regional Practice Leader – Professional, Technology and Cyber Risks (Eastern) and Commercial Lines Damage Insurance Broker
BFL CANADA
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Bio
Milestones
“I’m genuinely keen to keep bettering myself”
Victoria Coster,
Credit Fix Solutions
2017
2019
2023
2021–2022
2024
Associate Account Manager at AON
Data and Analytics Specialist at AON
2017
Client Service Manager at BFL CANADA
2019
Team Leader, Client Executive and Regional Practice Leader – Professional, Technology and Cyber Risks (Eastern) at BFL CANADA
Member of the Executive Committee of Young Canadians in Finance
2023
2021: Commercial Producer at Mitch Insurance
2022: Joined the Insurance Brokers of Durham Region Board as Director
2021–
2022
Started own branch of Mitch Insurance
2024
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Coster brings depth and breadth of experience to her current position, having joined the industry as a mortgage processor before leaping into broking. She later honed her credit reporting education and credit repair skills for several years while working directly for various brokers.
“Starting Credit Fix Solutions was a deliberate move, as I saw there was a niche in ‘no win, no fee’ credit repair that the industry didn’t currently offer,” she says.
As a CEO, Coster learned through business coaching that there are no challenges in business, only opportunities to learn and grow. She wholeheartedly adopted that perspective, enabling her to overcome the obstacles inherent in team management and implement new and improved systems. She employs several strategies for challenging situations, such as following routines, forward planning, sleeping well and exercising.
“If I make sure I look after myself, have a plan of action, and I’m organised, then I can overcome any challenge (opportunity to learn) if and when it presents itself,” Coster says.
A firm believer in the power of leadership, Coster strives to set an example that the next generation of women and men can look up to. She prides herself on her reliability and trustworthiness and is the first person to show up and the last to leave the workplace.
“I’m genuinely keen to keep bettering myself,” she says. “Even now, at the top of my game, I’m still always learning.”
Guided by her favourite quote, “It’s better to be green and growing than ripe and rotting”, Coster constantly stokes her curiosity and keeps an open mind about life and business. Her kindness, positive attitude, business acumen and dedication to her profession make her a trusted and valuable partner to her peers and the mortgage industry.