Profile
“I’m so proud to see that through my hard work and that of my team, we have built trust with our industry partners”
Victoria Coster,
Credit Fix Solutions
Chris Pitcher is AVP and head of cyber for Arch Insurance Canada based out of Toronto, ON. He is responsible for managing a team of underwriters with a focus on cyber, technology E&O, and miscellaneous E&O business and the corresponding reporting functions. In addition, Pitcher is highly focused on creating, fostering, and expanding distribution relationships through both program and open brokerage channels. The core principles he leans on for success are best-in-class service and being a go-to solution provider for all internal and external customers.
Pitcher has spent his entire insurance career at Arch. His prior role was underwriting manager within the professional liability group in the US. He joined Arch Canada after eight years with Arch in New York City and Jersey City, holding positions in claim operations and finance before transitioning to underwriting. Pitcher has a bachelor’s degree in finance from Central Connecticut State University in the US.
200 Bay Street, Suite 3100, Toronto, ON M5J2J3
780 701 3774
cpitcher@archinsurance.com
linkedin.com/in/chris-pitcher-9848518a
insurance.archgroup.com
Chris Pitcher
Assistant Vice President and Head of Cyber
Arch Insurance Canada
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Bio
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Profile
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Bio
Milestones
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Bio
Milestones
“I’m genuinely keen to keep bettering myself”
Victoria Coster,
Credit Fix Solutions
2014–2018
2018–2022
2023–present
2021–2022
2024
Financial and business analyst positions within finance and claim operations at Arch Insurance (US)
2014–
2018
Underwriter to Senior Underwriter to Underwriting Manager within the professional liability business unit of Arch Insurance (US)
2018–
2022
Assistant Vice President and Head of Cyber for Arch Insurance Canada
2023–
present
2021: Commercial Producer at Mitch Insurance
2022: Joined the Insurance Brokers of Durham Region Board as Director
2021–
2022
Started own branch of Mitch Insurance
2024
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Coster brings depth and breadth of experience to her current position, having joined the industry as a mortgage processor before leaping into broking. She later honed her credit reporting education and credit repair skills for several years while working directly for various brokers.
“Starting Credit Fix Solutions was a deliberate move, as I saw there was a niche in ‘no win, no fee’ credit repair that the industry didn’t currently offer,” she says.
As a CEO, Coster learned through business coaching that there are no challenges in business, only opportunities to learn and grow. She wholeheartedly adopted that perspective, enabling her to overcome the obstacles inherent in team management and implement new and improved systems. She employs several strategies for challenging situations, such as following routines, forward planning, sleeping well and exercising.
“If I make sure I look after myself, have a plan of action, and I’m organised, then I can overcome any challenge (opportunity to learn) if and when it presents itself,” Coster says.
A firm believer in the power of leadership, Coster strives to set an example that the next generation of women and men can look up to. She prides herself on her reliability and trustworthiness and is the first person to show up and the last to leave the workplace.
“I’m genuinely keen to keep bettering myself,” she says. “Even now, at the top of my game, I’m still always learning.”
Guided by her favourite quote, “It’s better to be green and growing than ripe and rotting”, Coster constantly stokes her curiosity and keeps an open mind about life and business. Her kindness, positive attitude, business acumen and dedication to her profession make her a trusted and valuable partner to her peers and the mortgage industry.