Headquarters:
200 Bay Street, South Tower, Suite 3100, Toronto, ON M5J 2J2
Year founded:
2005
Number of employees:
23
Phone:
1 416 309 8100
Email:
loans@xceda.co.nz
Website:
insurance.archgroup.com/business/north-america/canada
LinkedIn:
linkedin.com/company/arch-insurance-group
“We prioritise embracing cutting-edge technologies, creative problem solving and continuous improvement to enhance our premium funding solutions and provide exceptional value to our clients”
Jean-Pierre Galipeault
President and Chief Regional Executive
Emily Crewe
Chief Operating Officer and Chief Financial Officer
Dmitri Iankine
Senior Vice President and Head of P&C
Leadership
Jean-Pierre Galipeault is the president and chief regional executive of Arch Insurance Canada. He was promoted to president in January 2023, after joining the company in 2013 and serving in a variety of senior underwriting roles. In 2019, he became chief regional executive. Before joining Arch Insurance Canada, Galipeault worked as a broker specializing in specialty programs and warranty solutions. He holds an Honours Bachelor of Social Sciences from the University of Ottawa and is fully bilingual in French and English.
President and Chief Regional Executive
Jean-Pierre Galipeault
Emily Crewe serves as chief operating officer and chief financial officer of Arch Insurance Canada, a role she has held since January 2023. She first joined Arch Canada in July 2013 as vice president of finance and was promoted to chief financial officer in January 2019. With more than 20 years of experience in property and casualty insurance, she has held several progressive management positions throughout her career. In addition to her insurance expertise, Crewe has worked at Deloitte, providing audit services to clients in the technology, manufacturing, and consumer goods sectors. She earned her Bachelor of Business Administration from the Schulich School of Business at York University and holds a Canadian CPA designation.
Chief Operating Officer and Chief Financial Officer
Emily Crewe
Dmitri Iankine is senior vice president and head of property and casualty at Arch Insurance Canada. With 20 years of experience in the insurance industry, he joined Arch from Allianz Canada, where he led the MidCorp division’s Central Zone. He previously spent nine years at CNA Canada as Ontario branch manager and national manufacturing practice leader and also held various underwriting roles with AXA Insurance. Iankine holds a bachelor’s degree in economics and management, as well as Chartered Insurance Professional and Canadian Risk Management designations.
Senior Vice President and Head of P&C
Dmitri Iankine
BRETT BASTOW, IQUMULATE PREMIUM FUNDINGs
Leadership
Leadership
Deanna Cain
Vice President, Claims
Deanna Cain is vice president, claims, at Arch Insurance Canada. She joined the company in December 2008 and brings 20 years of commercial insurance claims handling experience. Cain holds a Chartered Insurance Professional certificate, as well as Fellow Chartered Insurance Professional and Certified Risk Management designations. She is a graduate of Brock University with a bachelor’s degree in kinesiology and entered the insurance field after three years in the physical rehabilitation sector.
Vice President, Claims
Deanna Cain
Nicky Skinner
Business Development Manager
Nicky Skinner, based in Christchurch, was honoured as NZ Adviser’s BDM of the Year. With over 20 years of banking experience – including roles as bank manager, private banker and senior lender – she brings deep expertise to her work. Skinner supports mortgage advisers with product knowledge and deal presentation skills, focusing on building strong, trusted relationships. Her collaborative approach and dedication make her a valued resource, consistently praised for her guidance and support in helping advisers achieve outstanding client outcomes.
Business Development Manager
Nicky Skinner
Stevens & Associates Lawyers is a leading and trusted employment law firm based in Sydney known for delivering high-quality legal expertise in the area of employment law and industrial relations across Australia, alongside a proven track record of effectively and swiftly resolving a variety of workplace law issues.
In the past year, the firm’s growth has been notable. It has:
• experienced a 213% growth in the number of client matters, increasing from 149 client matters in the 2022 financial year to 390 client matters in the 2023 financial year
• improved its online visibility, leading to over 50 online enquiries each month and a conversion rate of client leads of up to 40%
• significantly expanded the breadth and type of matters that it advises on day to day, which has increased the firm’s skillsets, diversity and resilience
• expanded its community outreach by collaborating with local Sydney venues for client seminars and continuing active participation in a Sydney small/family business group
Stevens & Associates Lawyers has adapted to digital trends by implementing an effective strategy with SEO and web design, resulting in a structural shift that has seen increased representation of employees where the firm previously mainly advised employers.
The firm’s recognition as a “Fast Firm” attests to its momentum in the employment law space.
“IQumulate is on a technology journey, and we’re just getting started”
Wayne Tower,
IQumulate Premium Funding
Sarah Radonich
Third Party Support Manager
Steph Leeson
Business Development Manager
Margaret Leau-Sulusi
Business Development Manager
Pam Chhabra
Manager – Residential Strata
Sarah Radonich is a third party support manager (relief BDM) at Westpac, building strong relationships with mortgage advisers across New Zealand. With 15 years of banking experience, she supports a wide range of regions and communities, working alongside a team of experienced BDMs. Radonich is known for her responsiveness, collaboration and focus on delivering efficient, results-driven experiences for advisers and their clients, always striving for the best possible outcomes.
Third Party Support Manager
Sarah Radonich
Steph Leeson immigrated from the UK 14 years ago and began her Westpac career as a specialist lender. Now a business development manager, she supports mortgage advisers across Auckland and Northland, offering expert guidance and support. Leeson is highly regarded for her lending knowledge, responsiveness and collaborative approach. Her dedication was recognised nationally as a finalist for the 2025 NZ Adviser BDM of the Year award, reflecting her impact within the third party channel.
Business Development Manager
Steph Leeson
Margaret Leau-Sulusi brings over 20 years of banking experience to her role as business development manager, having started with Westpac in 2005. Her background includes lending support, senior lending roles and branch management. Leau-Sulusi partners closely with mortgage advisers, providing product expertise and strategic guidance to drive strong client outcomes. Known for her collaborative style and responsiveness, she is passionate about building trusted relationships and delivering customer-focused results.
Business Development Manager
Margaret Leau-Sulusi
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
One culmination of these efforts has been the real-world, needs-based IQEdge solution. A one-stop online quoting tool designed for both the Australian and New Zealand markets, IQEdge delivers quotes in under 60 seconds. Plus, the solution offers quote comparison and quote versioning capabilities, enabling users to review vital historical and financial data in a single page view.
IQEdge can streamline and automate application processing, underwriting document verification and payment collection, cutting the need for manual labour and minimising processing errors. A digital “self-service” platform, IQEdge, reduces the need for customer and administrative support. Meanwhile, borrowers can access their accounts, make payments and manage their policies independently and through sales and support teams, which are always available for further assistance.
“We’ve created a quality platform that simplifies the quoting process yet amplifies the customer experience,” says Gordon. “It’s a real game changer.” IQumulate offers an online digital quoting tool to clients. The best-in-market solution enables IQumulate to tailor funding offerings to brokers that align with their prefered distribution channel.
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What does IQumulate have in mind for the future?
“IQumulate is on a technology journey, and we’re just getting started,” says Wayne Tower, CEO. “Through continuous engagement with our clients, partners, marketplace and industry, we will listen to the needs as they arise and position our business to be agile and respond to changes as they occur.
“Faster decision-making innovations such as AI-powered decision support systems can expedite the underwriting and approval process, leading to quicker responses to clients. This can improve client satisfaction and potentially attract more business, creating a competitive advantage with the potential to allow IQumulate to command premium pricing or capture a larger market share.
“As forward-thinkers with a digital and ‘do it better’ mindset, we collectively and proactively look to learn and improve on our customer experience for our clients, paving the way for successful business outcomes for our clients and our business in the coming years ahead.
“We’re excited for the future and look forward to what’s on the horizon.”
Adam Basaldella
Manager – Claims
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
Claire Watson
Product Manager
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Claire Watson
Product Manager
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
“We also maintain open lines of communication with advisers so they know what to expect and can plan accordingly”
Hayley Burgess, ANZ Bank New Zealand
“We’ve invested heavily in resourcing and process improvements to reduce friction and speed up approvals”
Hayley Burgess, ANZ Bank New Zealand
Ivan Verescuk
Chief Executive Officer and Managing Director
Shaun O’Brien
Head of Underwriting
Emily Walker
Head of Strata and Development
Rex Oakman
Head of Operations and Risk
Sandy Newton
Head of Underwriting
Andrew Mitchell
Manager – NSW
Michael Prokopis
Manager – Southern Region
Pam Chhabra
Manager – Residential Strata
Jeffrey Valdivia
Manager – Commercial Strata
Adam Basaldella
Manager – Claims
Arch Insurance Canada is a specialty insurer and a member of Arch Capital Group, a leading global insurance provider. With a foundation of financial strength and a disciplined approach to underwriting and risk management, Arch Insurance Canada delivers tailored solutions to clients across the country.
Since commencing operations in 2005, Arch Insurance Canada has been licensed to transact all commercial lines of insurance in every province and territory and is equipped to write US (licensed or admitted) and international risks. The company offers a suite of specialty products through an exclusive distribution network, fostering long-term relationships and a collaborative, team-oriented approach.
Arch Insurance Canada takes a disciplined and selective stance in its underwriting, maintaining a strong commitment to high service standards and innovative, “out of the box” solutions that are not easily found elsewhere. Its team consists of empowered decision-makers with the expertise to respond swiftly and adapt to evolving market needs.
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”
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Resourcing has been treated as a deliberate lever for growth. ANZ has expanded assessor teams, trained them to combine technical expertise with empathy, and equipped them with the market knowledge to make faster, more reliable decisions.
Advisers depend on turnaround times that meet client expectations.
“We’ve invested heavily in resourcing and process improvements to reduce friction and speed up approvals,” says Hayley Burgess, ANZ head of mortgage adviser distribution. “We also maintain open lines of communication with advisers so they know what to expect and can plan accordingly.”
People development follows the same philosophy. New hires are chosen for both skill and attitude, and training goes beyond technical proficiency. Programs cover credit assessment, economic literacy and client engagement, with equal weight on empathy and communication. Advisers often work with clients under stress, and ANZ expects its people to balance expertise with human understanding.
