Headquarters:
Brisbane
Year founded:
1997
Number of employees:
1,540
Phone:
1300975609
Email:
mygb@gbtpa.com.au
Website:
gallagherbassett.com.au
LinkedIn:
au.linkedin.com/showcase/gallagher-bassett-services-pty-ltd
“Our culture is shaped by a set of four values that establish a foundation and guiding principle for how we ‘make it work’ – across our decision-making, our everyday actions, how we do business and how we create a feeling of togetherness”
Brett Bastow, IQumulate Premium FundinG
Pete Nicholson
Chief Executive Officer
Lionel Charmetant
Chief Operating Officer
Ria Leason
Chief People and Culture Officer
Leadership
With over 20 years of experience in finance and operations, having held VP and CFO roles across several continents and a number of industries, Pete Nicholson joined the GB family in 2017 as the Australian CFO. His wealth of knowledge and deep expertise in global mergers and acquisitions resulted in him quickly being promoted to the role of CFO at GB International in 2018. In this role, Nicholson led the international finance team and international M&A strategy. Prior to his promotion to CEO – Australia, in 2022, he was appointed Deputy CEO – Australia, in 2021, where he worked closely with the Australian Executive Committee across all areas of the business to support the business through planned growth, drive the company culture, and help set the strategy for further expansion. He is an energetic and authentic leader who guides business growth and outcomes in a consistent, engaging and transparent fashion.
Chief Executive Officer
Pete Nicholson
Lionel Charmetant joined GB in 2022 as COO for the Australian operation. A French and Australian citizen, he has worked and lived in France, Australia, the UK and the US. His career spans 20 years, with over half that time in the insurance industry. He is passionate about GB’s employee development, data and technology. In his role as COO, Charmetant is responsible for nurturing and enhancing GB’s unique culture across 1,000 operations colleagues, supporting the continued delivery of a superior customer experience, and developing new solutions and capabilities to cement GB’s market leadership.
Chief Operating Officer
Lionel Charmetant
Ria Leason is a global and commercial executive business leader with more than 20 years of experience across strategic and operational delivery internationally, extending to the leadership and strategic transformation of cross-functional multisite or country teams.
Chief People and Culture Officer
Ria Leason
“Our culture is shaped by a set of four values that establish a foundation and guiding principle for how we ‘make it work’ – across our decision-making, our everyday actions, how we do business and how we create a feeling of togetherness”
BRETT BASTOW, IQUMULATE PREMIUM FUNDINGs
“Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available”
GRAEME GORDON, IQUMULATE PREMIUM FUNDING
Leadership
“Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available”
GRAEME GORDON, IQUMULATE PREMIUM FUNDING
“Our culture is shaped by a set of four values that establish a foundation and guiding principle for how we ‘make it work’ – across our decision-making, our everyday actions, how we do business and how we create a feeling of togetherness”
BRETT BASTOW, IQUMULATE PREMIUM FUNDING
Leadership
Pete Diskin
Chief Client Officer
With 25 years of experience across the Australasian and United Kingdom insurance markets, Pete Diskin is a specialist in the claims investigation and management sector. Starting as a surveillance operative and factual claims investigator before joining Gallagher Bassett International (GBI) in 2000, he has undertaken a number of roles, including investigation, technical claims management, operational leadership and C-suite executive management. As chief client officer, he is responsible for implementing and driving growth and retention strategies for Australian operations across all market channels. Additionally, he is the international executive sponsor of Lloyd’s of London service delivery for GBI. Diskin has led high-performing teams in both the northern and southern hemispheres and has significant experience in managing claims management programs across international markets.
Chief Client Officer
Pete Diskin
Arch Acharya
Chief General Counsel
As a corporate lawyer with more than 20 years of experience within the banking, insurance, and financial services sectors, Arch Archana has gained a breadth of exposure to complex corporate transactions and business transformation programs within large, multinational organisations and heavily regulated commercial environments, both in Australia and internationally. She has worked as a trusted business partner, providing strategic legal advice to senior executives within some of Australia’s and the world’s leading organisations, including AIA Group, Deutsche Bank, Insurance Australia Group (IAG) and ANZ.
Chief General Counsel
Arch Acharya
As Australia’s largest and most trusted provider of claims and risk management solutions, Gallagher Bassett (GB) provides a complete range of claims management and consulting solutions, including workers’ compensation, general insurance, self-insurance, health and wellbeing, and advisory services. The company works with government entities, corporate clients, insurers, brokers and underwriting agencies to provide customised claim and risk mitigation solutions that improve its clients’ outcomes.
For the third consecutive year, GB has been recognised as a 5-Star Insurance Innovator. In 2022, GB demonstrated a strong commitment to innovation by implementing an all-encompassing support program tailored for homeowners and government staff affected by property, motor, and other general lines claims.
The primary goal of GB’s support program is to extend additional wellbeing support to claimants who have experienced loss, such as damage to their homes or involvement in accidents, along with their immediate family members. Understanding the emotional toll of these circumstances, GB designed a comprehensive system to address and alleviate these stresses through various forms of assistance.
By providing a structured and compassionate approach, GB strives to make a positive difference in the lives of those affected, offering solace and guidance during challenging times. The company’s commitment to innovation and empathy ensures that it remains at the forefront of supporting its valued clients and communities.
GB aims to inspire clients to facilitate more collaboration and innovation within their organisations and deliver the outcomes that matter most.
“Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available”
Graeme Gordon, IQumulate Premium Funding
Nathan Pilgrim
Chief Information, Product,
and Strategy Officer
David Teall
Chief Financial Officer
Chris Bounos
Underwriting Manager – Professional Risks
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Nathan Pilgrim is an accomplished senior manager with a demonstrated ability to integrate business strategy with technology to transform businesses across a number of industries, including financial services, insurance, private education, legal, accounting, engineering and mining. He is known as an innovator and implementer of change who maximises benefits and corporate ROI. Pilgrim is a proven leader with accountability for strategy, financial management and vendor management.
Chief Information, Product, and Strategy Officer
Nathan Pilgrim
David Teall is an experienced financial executive with a strategic and operational focus. He is accomplished in using operational data to influence organisational decision-making, identifying and implementing cost optimisation initiatives, and has a proven track record of unlocking business value for companies in both Australia and overseas.
Chief Financial Officer
David Teall
Chris Bounos is the professional risks underwriting manager at Pen. He has been with the company since 2016. Bounos has been underwriting PI for 16 years, having worked at Dual, Allianz and Quanta.
The professional risks team specialises in excess loss, professional indemnity and cyber. The PI focus is mostly on the construction and engineering sectors for medium-sized and smaller corporate accounts, as well as lawyers and other miscellaneous professions. The company’s cyber facility has a very broad appetite and can accommodate risks up to $450m in turnover.
The professional risks team prides itself on service, technical knowledge and a solution-driven attitude for their broking partners.
Underwriting Manager – Professional Risks
Chris Bounos
Kimi Shah leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic, and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
“Despite the challenging claims environment, QBE’s coverage and risk appetite have remained consistent. Brokers and customers know and understand our risk appetite and the cover we offer, providing them with certainty for the future,” says Erica Kofie, head of cyber proposition. “We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions.”
Kofie adds, “Through 2022, QBE successfully delivered significant growth in the cyber sector, reflecting the depth and strength of our team. We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations.”
Read on
IB Top Brokerages
Award Winner
Award Winner
Gallagher Bassett
SPECIAL REPORT
Home
Bio
Read on
Award Winner
SPECIAL REPORT
Home
Bio
Read on
Award Winner
SPECIAL REPORT
Home
Bio
Medal
Small business
Brokers’ Pick – Professional liability
Broker's Pick – Personal Accident and Illness Insurance
Turnaround time – claims
BDM support
Broker communication, training and development
Overall service level
BDM support
BDM support
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
The Rohit Group acknowledges the importance of mental health awareness and supports all its employees and their families by offering a Customized Mental Health Program with regular Mental Health Workshops to all Rohitians. The program covers up to $2,500 per employee for additional psychologists, psychiatrists, mental health specialists, marriage counsellors, and more. The company also collaborates with its psychologist partner to cover the cost of all confidential counselling sessions for staff and their family members.
Under Rohit University, the company introduced customized mental health workshops where every employee can learn about mental health, proactively address mental health issues on personal and professional levels and become more resilient. Over the past two years, the Rohit Group celebrates Mental Health Awareness Week in Canada (May 1-7) by having a townhall to discuss the year’s theme.
With emphasis on living a culture of continuous learning and development, Rohit University is launched by the Human Resources team to address the drive for growth. It offers a variety of different technical and interpersonal courses to address the needs of Rohit’s growing business. Rohit University’s Leadership Development Program is the first program launched in November 2022 in collaboration with University of Alberta’s Executive Education Program. Since launching, Rohit University has provided meaningful learning experiences for 40 people leaders on Emotional Intelligence (learning about self), how to manage others (different personality), financial and strategic management, and being comfortable with discomfort (decision making).
To build on its exceptional employee learning programs, the Rohit Group regularly partners with other organizations to provide Rohitians with a variety of courses on problem solving in home building, construction and condo fundamentals, stress management, and work-life balance to mention few.
https://iqumulate.com/
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”