Headquarters:

19/2 Park St, Sydney, NSW 2000

Year founded:

1919 globally (1956 in Australia, 1970 in NZ)

Number of employees:

25,000+

Phone:

1300 030 886 / +64 9 355 3100

Email:

AuCommunications@aig.com / nzcommunications@aig.com

Website:

aig.com.au

LinkedIn:

linkedin.com/company/aig

“We prioritise embracing cutting-edge technologies, creative problem solving and continuous improvement to enhance our premium funding solutions and provide exceptional value to our clients”

Brett Bastow, IQumulate Premium FundinG

Leadership

Sam Said is head of claims, Pacific. Based in Melbourne, he leads AIG Claims across Australia and New Zealand. With more than 30 years of experience in the general insurance industry across commercial and personal lines, he has held senior claims leadership and distribution roles throughout his career. He is passionate about building high-performing teams and fostering strong service cultures that consistently deliver exceptional broker and client experiences. Said is particularly proud of the outcomes achieved through AIG Claims’ relentless focus on enhancing service models and AIG’s commitment to continuous evolution in a dynamic and ever-changing service industry.

Head of Claims, Pacific

Sam Said

Joanna Godfrey is head of claims, New Zealand, based in Auckland. She has more than 30 years of industry experience, including over 20 years with AIG. As a valued member of the Pacific Claims team, Godfrey is focused on delivering proactive claims support and efficient claims resolutions. She feels privileged to assist customers during their time of need and is dedicated to building strong stakeholder relationships while providing ongoing guidance and support to the local claims team.

Claims Manager, New Zealand

Joanna Godfrey

Kathryn Clough is head of financial lines and casualty claims, Pacific, based in Melbourne. She leads AIG’s financial lines and casualty claims teams across Australia and New Zealand. With a legal background and more than 15 years of experience in the general insurance industry, Clough has held a variety of claims roles supporting internal and external stakeholders at local, regional and global levels. She is committed to setting a clear strategic direction for her team, balancing broker and client needs, fostering trusted partnerships and delivering fair and effective outcomes.

Head of Financial Lines and Casualty Claims, Pacific

Kathryn Clough

Tom Dougherty is head of business package claims, based in Melbourne. He joined AIG in 2021 and leads claims for the Australian SME commercial lines portfolio. With more than 25 years of experience across both direct and commercial insurance markets, he has held management roles spanning distribution, underwriting and claims with local and global insurers. He is passionate about supporting clients and delivering a high-quality claims experience. Dougherty holds a bachelor’s degree in business and a diploma of financial services. He is a Certified Insurance Professional (CIP) and a senior associate of the Australian and New Zealand Institute of Insurance and Finance.

Head of Business Package Claims

Tom Dougherty

Lindsey Chadwick is property and special risks claims manager, Pacific. Based in Auckland, she leads a team of complex claims examiners across Australia and New Zealand. With more than 25 years of experience in the insurance industry, she has worked across multiple lines of business in claims-focused roles in New Zealand and the United Kingdom. She is committed to delivering high-quality, empathetic and solutions-focused service while building strong partnerships with brokers and stakeholders. Chadwick is equally passionate about developing high-performing teams, fostering customer-centric service cultures and driving operational excellence to achieve strong outcomes for customers and business partners.

Property and Special Risks Claims Manager, Pacific

Lindsey Chadwick

Stevens & Associates Lawyers is a leading and trusted employment law firm based in Sydney known for delivering high-quality legal expertise in the area of employment law and industrial relations across Australia, alongside a proven track record of effectively and swiftly resolving a variety of workplace law issues. In the past year, the firm’s growth has been notable. It has: • experienced a 213% growth in the number of client matters, increasing from 149 client matters in the 2022 financial year to 390 client matters in the 2023 financial year • improved its online visibility, leading to over 50 online enquiries each month and a conversion rate of client leads of up to 40% • significantly expanded the breadth and type of matters that it advises on day to day, which has increased the firm’s skillsets, diversity and resilience • expanded its community outreach by collaborating with local Sydney venues for client seminars and continuing active participation in a Sydney small/family business group Stevens & Associates Lawyers has adapted to digital trends by implementing an effective strategy with SEO and web design, resulting in a structural shift that has seen increased representation of employees where the firm previously mainly advised employers. The firm’s recognition as a “Fast Firm” attests to its momentum in the employment law space.

“IQumulate is on a technology journey, and we’re just getting started”

Wayne Tower, IQumulate Premium Funding

Andrei Bennett is a major loss adjuster, Pacific, based in Sydney. He manages major and complex losses across energy, construction and commercial property claims. Having worked in commercial property claims since 2006 and as part of the major loss claims team since 2009, Bennett has supported customers through a wide range of losses, including floods, cyclones, earthquakes, bushfires, and fire and storm damage claims. He is passionate about the vital role claims service plays during times of need and values open communication and collaboration with customers and brokers throughout the claims journey.

Major Loss Adjuster, Property and Energy Claims, Pacific

Andrei Bennett

Angela Barra is head of claims performance, Pacific, based in Melbourne. She leads AIG’s claims operations function across Australia and New Zealand. With more than 20 years of experience in the general and statutory insurance sectors, she has held leadership roles across claims, customer strategy and business transformation within both commercial and personal lines insurance. She is dedicated to building high-performing teams, fostering customer-first cultures and delivering strong business outcomes. Barra is particularly proud of her role in establishing AIG’s express claims business unit, designed to fast-track smaller SME claims and enhance the overall customer experience.

Head of Claims Performance, Pacific

Angela Barra

Frank Hillerich has more than 20 years of insurance industry experience across customer service, property claims, assessing and claims leadership. Since joining Vero in 2017, he has supported brokers across Western Australia, South Australia and the Northern Territory, drawing on his extensive claims expertise to build strong broker relationships, promote best-practice claims service, and assist with complex and escalated matters.

Claims Relationship Manager

Frank Hillerich

Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager. As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.

Commercial Manager

Stephen McMillan

One culmination of these efforts has been the real-world, needs-based IQEdge solution. A one-stop online quoting tool designed for both the Australian and New Zealand markets, IQEdge delivers quotes in under 60 seconds. Plus, the solution offers quote comparison and quote versioning capabilities, enabling users to review vital historical and financial data in a single page view. IQEdge can streamline and automate application processing, underwriting document verification and payment collection, cutting the need for manual labour and minimising processing errors. A digital “self-service” platform, IQEdge, reduces the need for customer and administrative support. Meanwhile, borrowers can access their accounts, make payments and manage their policies independently and through sales and support teams, which are always available for further assistance. “We’ve created a quality platform that simplifies the quoting process yet amplifies the customer experience,” says Gordon. “It’s a real game changer.” IQumulate offers an online digital quoting tool to clients. The best-in-market solution enables IQumulate to tailor funding offerings to brokers that align with their prefered distribution channel.

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What does IQumulate have in mind for the future? “IQumulate is on a technology journey, and we’re just getting started,” says Wayne Tower, CEO. “Through continuous engagement with our clients, partners, marketplace and industry, we will listen to the needs as they arise and position our business to be agile and respond to changes as they occur. “Faster decision-making innovations such as AI-powered decision support systems can expedite the underwriting and approval process, leading to quicker responses to clients. This can improve client satisfaction and potentially attract more business, with the potential to allow IQumulate to capture a larger market share, whilst continuing to deliver service excellence to clients.” “As forward-thinkers with a digital and ‘do it better’ mindset, we collectively and proactively look to learn and improve on our customer experience for our clients, paving the way for successful business outcomes for our clients and our business in the coming years ahead. “We’re excited for the future and look forward to what’s on the horizon.”

Product Manager

Claire Watson

Commercial Manager

Stephen McMillan

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xxxxx

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Ivan Verescuk

Chief Executive Officer and Managing Director

Shaun O’Brien

Head of Underwriting

Emily Walker

Head of Strata and Development

Rex Oakman

Head of Operations and Risk

Sandy Newton

Head of Underwriting

Andrew Mitchell

Manager – NSW

Michael Prokopis

Manager – Southern Region

Pam Chhabra

Manager – Residential Strata

Jeffrey Valdivia

Manager – Commercial Strata

Adam Basaldella

Manager – Claims

AIG is an industry-leading global general insurance organisation at the forefront of delivering innovative risk solutions. From everyday milestones to pivotal moments, it provides the expertise and support that help clients build confidence, pursue bold ideas and shape the future. Across Australia and New Zealand, AIG’s Pacific business operates from offices in Sydney, Melbourne, Brisbane, Perth and Auckland, with technical expertise and underwriting authority extending throughout both countries. One of the firm’s greatest strengths is its award-winning claims service, delivered by an empowered local claims team and supported by AIG’s global network of expertise. For AIG, claims represent the promise it makes to customers when they purchase insurance, and the ultimate expression of its purpose: protecting against uncertainty and challenges while providing confidence for tomorrow’s opportunities. Through this commitment, it helps clients and partners protect what matters most, enabling them to overcome setbacks and achieve their goals. In Australia, AIG operates as AIG Australia Limited and in New Zealand as AIG Insurance New Zealand Limited.

IQumulate invests in education and people, which are vital to attracting new business and talent to the company. “We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.” Clients can also expect a lot from working with IQumulate. “Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”