Profile
“No matter how many clients I have, I make sure to call each one personally every quarter. It’s a chance to not only update them on their portfolio, but also check on how they’re doing personally”
Kelvin Rampersad,
Carte Wealth Management
Emm McCartney is a dedicated adviser who has made a significant impact on the financial futures of New Zealanders over the past 20 years. She combines a deep understanding of mortgage solutions with a passion for helping clients achieve their financial goals and peace of mind with sensible insurance protection. Her approach is rooted in providing personalised, practical advice that empowers clients to take control of their financial futures.
McCartney’s exceptional achievements in the mortgage sector are underscored by her consistent recognition within the NZHL community and beyond. She was named the 2024 NZHL CEO Award Supreme Champion, the #1 NZHL Business Owner for the fourth time, and the #3 NZHL Franchise for New Growth, is frequently recognised for the quality of her submissions by suppliers such as Kiwibank and ASB and was named on the 2024 list of Elite Women in Mortgage. She has helped over 100 clients become debt-free, saving over $11 million in interest costs (total), showcasing her impact on clients’ financial wellbeing.
McCartney provides clear, transparent advice personalised to the unique needs of each client. She works closely with her clients to understand their financial goals and creates tailored mortgage solutions that ensure their long-term financial wellbeing. Her ability to help clients secure the right mortgage product and structure supports them in achieving their goals, whether it’s buying a home, paying off their loan, purchasing a second property, or achieving another financial goal.
McCartney’s outstanding client service is demonstrated by her impressive client satisfaction ratings. She consistently receives top ratings, with 90% of clients rating her as excellent for both the quality of advice and the ease of communication and an NPS score of +72.
For McCartney it is all about insurance claims being paid. “I don’t just educate my clients about their insurance coverage; I also manage all of their claims”. That’s been key to her development and trust in the industry.
McCartney describes reaching $9 million in claims paid out to her clients as a “massive milestone” and the one of the largest highlights of her career.
“I know that the insurance money has fundamentally changed people’s lives,” she says. “Without that, I don’t even want to imagine what life would be like for them.
Unit E / 359 Lincoln Road, Addington, Christchurch
03 335 3535
emm.mccartney@nzhl.co.nz
linkedin.com/in/emm-mccartney-560208114
nzhl.co.nz
Emm McCartney
Financial Adviser/Business Owner
NZHL Canterbury Metro
Read on
Special Report
Home
Bio
Milestones
Profile
Read on
Special Report
Home
Bio
Milestones
Read on
Special Report
Home
Bio
Milestones
“I strongly believe in working smarter, not harder. I think it’s one of the keys to living a great life, and I want to share that with as many people as possible”
Kelvin Rampersad,
Carte Wealth Management
2002–2005
2005–2011
2020–2021
2023–2024
Present
Westpac Consultant
2002–
2005
NZHL Client Servicing Consultant
2005–
2011
NZHL National Number One Business Owner
2020–
2021
2023–2024: NZHL National Number One Business Owner
2024: NZHL Chairman's Supreme Award; Elite Women in Mortgages; MDRT Member
2023–
2024
NZHL Business Owner since 2011
Present
Milestones
Milestones
ELITE WOMEN 2024 JUDGE