Profile
“No matter how many clients I have, I make sure to call each one personally every quarter. It’s a chance to not only update them on their portfolio, but also check on how they’re doing personally”
Kelvin Rampersad,
Carte Wealth Management
Karen Baker exemplifies the qualities of an influential leader, driving measurable impact across the insurance industry. With 18 years of experience in general insurance, she is known for her resilience, approachability and ability to build strong relationships that enhance service delivery.
Over the past year, Baker’s leadership has redefined service standards, resulting in a 15% year-on-year increase in service metrics. Her commitment to service expansion has elevated client satisfaction while also fostering employee growth through targeted training and skills development. She has introduced quality engagement frameworks and strengthened governance with industry suppliers, raising the bar for service excellence.
Baker is deeply invested in developing future leaders, with 16 internal promotions in the past year alone. She cultivates a workplace culture that prioritises mentorship, professional growth and employee well-being, contributing to GB’s highest retention rates and top employee engagement scores. Her leadership style is collaborative and people-focused, ensuring her team feels supported, valued and empowered to excel.
Beyond her professional contributions, Baker is passionate about community engagement. Under her leadership, her team actively supports initiatives such as Foodbank Australia, Clean Up Australia and the Special Olympics National Golf Tournament. Her commitment to social responsibility has fostered a culture of giving back and making a meaningful impact beyond the workplace.
Baker’s ability to lead with integrity, inspire others and drive innovation has made her an invaluable asset to Gallagher Bassett and the broader industry.
As operational support services manager, Jolanta Jones says, “Working with Karen has been an incredible privilege. Her mentorship has shaped my career and created a truly supportive environment.”
Through her leadership, Baker continues to elevate industry standards and champion positive change in both business and community.
Level 15, 144 Edward Street, Brisbane
1300 975 609
dominique.vagi@hutchunderwriting.com.au
linkedin.com/in/karen-baker-50b6b4119
gallagherbassett.com/au/
Karen Baker
Operations Manager – General Insurance
Gallagher Bassett
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“I strongly believe in working smarter, not harder. I think it’s one of the keys to living a great life, and I want to share that with as many people as possible”
Kelvin Rampersad,
Carte Wealth Management
2007–2010
2010–2015
2015–2017
2017–2018
2018–present
2007–2010: Claims Technician
2010: Internal Claims Adjuster
2007–
2010
Team Leader
2010–
2015
2015: Nominated as a Star Employee
2015–2017: Client Service Centre Manager/Account Manager
2017: Recognised as a Global Success Employee; invited to Crawford & Company’s Emerging Leaders Course in Atlanta
2015–
2017
National Strata Manager
2017–
2018
Operations Manager at Gallagher Bassett
2018–
present
Milestones
Milestones
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