Profile
Mary-Ann Van Rensburg is an accomplished insurance leader known for her strategic vision, people-first approach and genuine passion for shaping the future of the industry. A senior leader at NTI, she brings nearly two decades of experience across claims leadership, operational transformation, fraud and risk management and customer experience, consistently delivering outcomes that truly matter to customers, brokers and partners.
Under Van Rensburg’s leadership, NTI’s claims function has earned multiple industry accolades, including the Mansfield Claims Excellence – Speciality Award across several years and ANZIIF Claims Team of the Year for three consecutive years. These achievements speak to her ability to lead high-performing, resilient teams and to sustain excellence in complex, specialist claims environments.
Van Rensburg is widely respected for her authentic, approachable and empowering leadership style. She is passionate about developing the next generation of leaders, actively participating in formal mentoring programs, championing leader-led development and working closely with emerging leaders to build their confidence, capability and influence.
Beyond her role at NTI, Van Rensburg is committed to giving back through charity and community initiatives, reflecting her belief that leadership is not just about business performance but also about making a meaningful difference. She leads with purpose, integrity empathy in everything she does.
300 George St, Brisbane City, Qld 4000
0476 838 813
maryannvanrensburg@nti.com.au
linkedin.com/in/mary-ann-van-rensburg-5b68b9133
nti.com.au
Mary-Ann Van Rensburg
Head of Claims Operations
NTI
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Bio
Milestones
Profile
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Home
Bio
Milestones
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Home
Bio
Milestones
2010–2014
2014–2017
2017–2022
2023–2025
Present
2010–2013: Legal Claims Manager (Settlement and Recoveries) at OUTsurance
2013–2014: Legal Claims Manager (Recoveries) at OUTsurance; Customer Service Senior Manager at OUTsurance
2014: General Manager, Sales (Commercial Insurance) at OUTsurance
2010–2014
2014–2016: Head of Claims Operations (Direct and Commercial) at Discovery
2016–2017: General Manager, Operations (Australia Support) at Telesure Investment Holdings
2014–2017
2017–2020: Senior Manager Motor Claims at Auto & General Australia
2019: Senior Manager, Recoveries and Settlement at Auto & General Australia
2019–2021: Senior Manager Fraud & Claims investigation at Auto & General Australia
2020: Site Senior Manager: Kawana Claims Operations at Auto & General Australia
2021–2022: Head of Fraud & Claims investigations at Auto & General Australia
2017–2022
2023: Mansfield Claims Excellence – Speciality Award
2024–2025: Claims Team of the Year – ANZIIF; Mansfield Claims Excellence – Speciality Award
2023–2025
Head of Claims Operations at NTI since 2022
Present
Milestones
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
As a founding member of WOW! (Women. Opportunity. Winning.), an employee resource group created for all women of Ryan Specialty, Phillips Topping has long championed for women in the industry.
“It’s very important to set an example and to not only inspire but mentor other females,” she adds.
In addition to her sharp marketing eye, the key to Phillips Topping’s success lies in her high-energy approach and positive attitude.
“As the leader of a team, it’s important to motivate and encourage your team members. People work very hard and do their best and it’s important to recognize these efforts. For my career overall, my attitude has been one of curiosity. The more you can learn, the better you’ll understand the business, and then the deeper your knowledge will become, making you a better team member.”
Chief underwriting officer of executive risk at Chubb
President of financial insurance solutions at Kemper
Chief underwriting officer at Axis Capital
CEO of global Insurance at Endurance
CEO of global Insurance at Sompo International
A significant part of his focus today is staying ahead of regulatory change while maintaining a seamless client experience. He tracks updates from regulators and lenders closely and works with his teams to adjust systems as needed.
“My approach to my role and my career has always been rooted in passion, focus, and a relentless pursuit of excellence,” he says. “I’ve never been driven solely by profit or business metrics. I believe in hiring great talent, trusting them, and pushing boundaries because innovation doesn’t come from playing it safe.”
His experience isn’t limited to Canada. Ibrahim has worked in the US and UAE, which shaped his global perspective and comfort with adapting to different markets. He thrives on risk, viewing setbacks as stepping stones to progress.
“I’ve always believed that if you love what you do, you’ll never settle, and that attitude has guided every decision I’ve made,” he adds.
That outlook continues to guide his work and reflects his broader goal of helping move the industry forward. Through his brokerage, lending company, and legal services, Ibrahim is focused on creating long-term value for his clients, his teams, and others working in the field.