Headquarters:

Suite 11.02, Level 11, 360 Collins Street, Melbourne, VIC 3000

Year founded:

2009

Number of employees:

Phone:

+44 (0) 207 621 4500

Email:

info@archinsurance.com.au

Website:

archinsurance.com.au

LinkedIn:

linkedin.com/company/arch-insurance-australia

“What drives our success is our results-driven people. Capable, entrepreneurial Rohitians are the driving force behind our growth”,

Masa Idelbi, Manager - Human Resources

Oriana Korban

Senior HR Business Partner

Ashleigh Mansell

Underwriter, Professional Indemnity

Christian Rono

Claims Handler

Leadership

Despite being a global organisation, Oriana Korban emphasises that Arch still maintains a friendly and supportive work environment that someone can normally experience at more local companies. The work environment is important, as coming to work on Monday is not a dreadful experience. Arch wants to ensure that everyone who joins the business has a great first impression and onboarding experience and that the work environment is friendly, supportive, but still professional. All employees feel like individuals, not numbers, which is important. Everyone is welcomed, supported and included in everything that the company does. Additionally, the leaders are continuously trained to ensure they support their team professionally and in whatever personal challenges individuals deal with.

Senior HR Business Partner

Oriana Korban

Ashleigh Mansell appreciates leadership. Despite having many years of combined knowledge across all lines of business, information is not kept solely at the high or executive level at Arch, and this makes the company feel like an equal team. For Mansell, communication is a key part of teamwork, and she appreciates the level of freedom she receives as she is trusted in her job role. She says that the culture at Arch is friendly and positive, making it an enjoyable place to work. Everyone is welcome and celebrated, as diversity runs throughout Arch.

Underwriter, Professional Indemnity

Ashleigh Mansell

Christian Rono likes working for Arch because he feels respected and valued as an individual and that he matters as a person. All his co-workers are lovely to work with, and there is a sense of community in the company. Everyone gets along well, and this runs throughout all levels. Arch has a strong leadership core in the organisation, and co-workers support each other. The benefits are very generous at Arch, and they help to support Rono and his family.

Claims Handler

Christian Rono

“What drives our success is our results-driven people. Capable, entrepreneurial Rohitians are the driving force behind our growth”,

Masa Idelbi, Manager - Human Resources

“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”

Erica Kofie, QBE

Leadership

“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”

Erica Kofie, QBE

“What drives our success is our results-driven people. Capable, entrepreneurial Rohitians are the driving force behind our growth”,

Masa Idelbi, Manager - Human Resources

Leadership

Nick Best

Team Manager – Property

Nick Best started with Pen in March 2022 as the property team manager, working with underwriting teams in Melbourne, Sydney and Brisbane. Prior to joining Pen, Best was a branch manager and broker at Insurance House. He also held a number of roles at QBE across underwriting, sales and distribution. Best believes strongly that the insurance industry is very much a people business, and as a team, they are focusing strongly on the existing broker relationships and are continually looking to foster new relationships across Australia. The team underwrites a wide variety of occupations, including food and beverage, manufacturing, hospitality and wholesale. The team has extensive experience and the authority to make quick decisions and develop solutions with their partners. Outside of insurance, Best is heavily involved in his local junior cricket teams despite an admission of his inability to play the sport.

Team Manager – Property

Nick Best

Kerrie Coxell

Team Manager – Care Liability

Kerrie Coxell joined Pen in February 2018, initially as an underwriter in the care team, and was appointed team manager in 2021. Prior to joining Pen, Coxell was an insurance broker for more than 25 years with experience servicing aged and disability care clients and as a loss adjuster for three years. The Pen Care liability team offers bespoke combined liability (GL/PI malpractice and ML) products to the aged care and retirement village sectors and disability and home and community care providers. The team of four full-time underwriters pride themselves on their superior knowledge and insight into these sectors. They are passionate about assisting brokers and their clients to manage the risks associated with being service providers. Coxell loves to engage and work with brokers to understand their clients’ needs, providing first-class service, knowledge and support that continues into the claims process. Coxell spends her time living between the sunny Gold Coast and the thriving metropolis of Sydney – living her best life.

Team Manager – Care Liability

Kerrie Coxell

Arch Insurance Australia is a global provider of specialty risk solutions focused on delivering excellent coverage and claims handling with thorough underwriting of risk and innovative solutions. “Despite being a global organisation, Arch still maintains the friendly and supportive work environment that you normally experience in more local companies,” says Oriana Korban, a senior HR business partner. “The work environment is important as coming to work on Monday is not a dreadful experience. Arch wants to ensure that everyone who joins the business has a great first impression and onboarding experience and that the work environment is friendly, supportive, but still professional.” Diversity and inclusion initiatives solidly underpin Arch culture. The company draws from the broadest pools of talent to find and retain stellar employees from diverse backgrounds. To help maintain a fair employment environment, Arch has implemented:

“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”

Erica Kofie, QBE

Paul Behm

Underwriting Manager – Hospitality

Barry Long

Team Manager – General Liability

Chris Bounos

Underwriting Manager – Professional Risks

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Paul Behm joined Pen in 2017 as hospitality underwriting manager. Behm is a career insurance industry professional with 25 years of experience covering underwriting, business development, relationship management, broking and portfolio management. For the last 13 years, Behm has been focused on the delivery of products to the hospitality sector and has built significant relationships across this industry group. Behm has a passion for service that is translated into speed to market and deep knowledge of Pen’s products and how they relate to the hospitality industry.

Underwriting Manager – Hospitality

Paul Behm

Barry Long joined Pen in May 2021 and was appointed team manager at the end of 2021. He leads a team of highly experienced liability underwriters across the Sydney, Melbourne and Brisbane offices and is dedicated to providing outstanding service and technical expertise to the company’s brokers. Long and his team collaborate with brokers to develop innovative products and risk solutions across a wide range of liability classes, both primary and excess. The company’s broad appetite and superior capacity enable it to tailor its coverage to meet its clients’ needs. Long began his insurance career after university, first in broking and then in underwriting financial lines. He moved into casualty underwriting in 2011, where he has underwritten and managed portfolios of complex corporate, energy, mining and construction risks, most recently at Zurich.

Team Manager – General Liability

Barry Long

Chris Bounos is the professional risks underwriting manager at Pen. He has been with the company since 2016. Bounos has been underwriting PI for 16 years, having worked at Dual, Allianz and Quanta. The professional risks team specialises in excess loss, professional indemnity and cyber. The PI focus is mostly on the construction and engineering sectors for medium-sized and smaller corporate accounts, as well as lawyers and other miscellaneous professions. The company’s cyber facility has a very broad appetite and can accommodate risks up to $450m in turnover. The professional risks team prides itself on service, technical knowledge and a solution-driven attitude for their broking partners.

Underwriting Manager – Professional Risks

Chris Bounos

Kimi Shah leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic, and tailored to each situation.

Partner

Kimi Shah

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

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Brokers’ Pick – Professional liability

Broker's Pick – Personal Accident and Illness Insurance

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Overall service level

BDM support

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Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

The Rohit Group acknowledges the importance of mental health awareness and supports all its employees and their families by offering a Customized Mental Health Program with regular Mental Health Workshops to all Rohitians. The program covers up to $2,500 per employee for additional psychologists, psychiatrists, mental health specialists, marriage counsellors, and more. The company also collaborates with its psychologist partner to cover the cost of all confidential counselling sessions for staff and their family members. Under Rohit University, the company introduced customized mental health workshops where every employee can learn about mental health, proactively address mental health issues on personal and professional levels and become more resilient. Over the past two years, the Rohit Group celebrates Mental Health Awareness Week in Canada (May 1-7) by having a townhall to discuss the year’s theme. With emphasis on living a culture of continuous learning and development, Rohit University is launched by the Human Resources team to address the drive for growth. It offers a variety of different technical and interpersonal courses to address the needs of Rohit’s growing business. Rohit University’s Leadership Development Program is the first program launched in November 2022 in collaboration with University of Alberta’s Executive Education Program. Since launching, Rohit University has provided meaningful learning experiences for 40 people leaders on Emotional Intelligence (learning about self), how to manage others (different personality), financial and strategic management, and being comfortable with discomfort (decision making). To build on its exceptional employee learning programs, the Rohit Group regularly partners with other organizations to provide Rohitians with a variety of courses on problem solving in home building, construction and condo fundamentals, stress management, and work-life balance to mention few.

• independent job levelling and pay equity reviews for all roles • focused recruitment to help ensure consideration of diverse candidates • proactive succession planning to develop an increasingly diverse talent base

In addition, Arch pursues and promotes diversity and inclusion with customers and other stakeholders. It also continues to hone its culture through ongoing inclusion-based initiatives. The Arch employee network groups empower staff to support one another, voice concerns and celebrate diversity. The employee networks include:

• Abled Not Labelled and Allies • Black Professionals and Allies • LGBTQ+ and Allies • Women and Allies

“The culture is friendly and positive, giving you an enjoyable place to work,” says Ashleigh Mansell, underwriter, professional indemnity. “Everyone is welcome and celebrated, as diversity runs throughout Arch.” Meanwhile, Christian Rono, a claims handler, says, “I like working for Arch because I feel respected and valued as an individual and that I matter as a person. All my co-workers are lovely to work with and there is a sense of community there. Everyone gets along well, and this runs throughout all levels. We have a strong leadership core in the organisation, and co-workers support each other. The benefits are very generous at Arch, and they help to support my family and I.” In addition to pursuing greater diversity and inclusion, Arch offers the following benefits:

• medical, dental and vision coverage • long-term care • life insurance • disability • life benefits

Meanwhile, an employee assistance program offers confidential counselling services that is available 24/7 to all employees and their immediate families. A hybrid working model delivers the tools needed to perform work at home (eg screens, mice, keyboards and headsets). And an Applause platform showcases peer-to-peer feedback with points that transfer to gift cards, charity donations, or actual items. Moreover, monthly L&D sessions focus on differing topics and are run by internal and external parties. But what can clients and fellow companies expect when collaborating with Arch? Equality, integrity, and inclusivity. Their “Pursuing Better Together” ethos builds responsive relationships, enables informed solutions and continually raises the bar.