IBNZ Rising Stars-Amy Cavanaugh IBNZ Rising Stars-Amy Cavanaugh

Profile

"West Oak’s success has come from always putting our clients’ best interests first and always finding ways to improve and add more value to them"

Andrew mcquiston, west oak family office, wellington-altus private wealth

A passionate customer advocate, Amy Cavanaugh is committed to ensuring that New Zealanders have access to the information they need to make their own decisions around insurance and have an easy way to implement them. Her focus on ensuring that both her own and her team’s work adds value to customers has empowered the people around her and is a touchstone of decision-making processes across individual teams and the whole business. As Pinnacle Life’s general manager of operations, Amy is responsible for overseeing and ensuring optimal business performance. She ensures that customers remain at the centre of business processes and projects while providing technical expertise and leadership for process and product development and strategic thinking to drive business growth and success. Having worked across insurance and banking in strategic and operational roles before joining Pinnacle Life in 2018, much of her recent activity has focused on expanding Pinnacle Life’s risk management framework in a challenging and evolving regulatory environment. In 2021, she implemented a digital advice tool that is the first of its kind in New Zealand to provide personalised life insurance online.

Amy Cavanaugh

General Manager, Operations Pinnacle Life

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pinnaclelife.co.nz

linkedin.com/in/amycavanaughnz

amy@pinnaclelife.co.nz

0800 22 22 23

Level 2, 27 Gillies Avenue, Newmarket, Auckland

2019–present

2018–present

2021

2020–present

2018–present

2019–present

Insurance Business Magazine | Key Media

Commenced at The Knox School in Victoria, 2019 Mentor, 2019–2020 Senior School Lead Mentor, 2021 Interim Head of House, 2021 Head of Languages, 2022

2019–present