Headquarters:
London, United Kingdom
Year founded:
1886 (QBE Insurance Group)
Number of employees:
11,700
Phone:
+44 (0) 20 7105 4000
Email:
enquiries@uk.qbe.com
Website:
qbeeurope.com
LinkedIn
linkedin.com/company/qbe-european-operations
“It’s our goal to create an inclusive work culture where everyone is valued for their uniqueness and feels a sense of belonging, collectively making us stronger and more resilient as an organization”
Jessica Seppi,
Liberty Mutual Canada
“We’re trying to build inclusive behaviours to mitigate implicit bias in our workforce. That way, we can not only make an impact at a systemic level internally that advances equity and respect, but also help create a more equitable workforce across the Canadian insurance industry”
Rob Marsh,
Liberty Mutual Canada
The cyber threat landscape in the United Kingdom has changed significantly in the last 18–24 months, and as a result, QBE has sought to use its expertise, knowledge and experience to assist customers.
“As a result of emerging claims trends, QBE has implemented minimum risk controls for all customers in order to ensure the long-term sustainability of
our portfolio,” says David Warr, the company’s portfolio manager, cyber & TMT.
“It is important to understand that many customers are at different stages of their IT security improvement plan, and we have worked with existing customers to explain these changes in a timely manner and provide our own evidence from claims we have received as to why they are so important to protecting against malicious threat actors.”
The biggest challenge is responding to the rapidly changing tactics of the threat actors. However, Warr’s team works closely with a panel of incident response providers who give regular updates and training. Furthermore, all of QBE’s customers have access to a 24/7 incident response team that can assist if a cyber incident happens and help them through a difficult and stressful situation. The services of their incident response partners are available at any time during the policy period, and they offer discounted incident response planning to customers to allow an independent view of their plans so they can operate as intended.
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SHIELDED INSURANCE BROKERS
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QBE
David Warr
Portfolio Manager, Cyber and TMT
Cécile Fresneau
Managing Director, Insurance
David Warr has led QBE’s cyber and technology team in the UK since 2018, having joined in 2016 with a focus on expanding QBE’s existing portfolio. With more than 10 years’ experience in cyber and technology risks, he has underwritten some of the company’s largest domestic and international clients.
Portfolio Manager, Cyber and TMT
David Warr
Cécile Fresneau has 20 years of insurance industry experience.
She joined QBE in 2018 to manage its UK insurance business. In
April 2021, she was promoted to run QBE’s insurance division, which comprises the UK, Europe and international markets business units. Before joining the company, Cécile held a number of senior positions at Zurich, including head of personal lines for Europe, Middle East and Africa; and chief underwriting officer for UK General Insurance.
Prior to these roles, she worked for Insurance Australia Group in Sydney. Cécile was named an active underwriter of QBE Syndicate 386 in 2020.
Managing Director, Insurance
Cécile Fresneau
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“It’s our goal to create an inclusive work culture where everyone is valued for their uniqueness and feels a sense of belonging, collectively making us stronger and more resilient as an organization”
Jessica Seppi,
Liberty Mutual Canada
“We’re trying to build inclusive behaviours to mitigate implicit bias in our workforce. That way, we can not only make an impact at a systemic level internally that advances equity and respect, but also help create a more equitable workforce across the Canadian insurance industry”
Rob Marsh,
Liberty Mutual Canada
Read on
Award Winner
QBE
Cécile Fresneau
Managing Director, Insurance
David Warr
Portfolio Manager, Cyber and TMT
Leadership
Headquarters:
London, United Kingdom
Year founded:
1886 (QBE Insurance Group)
Number of employees:
11,700
Phone:
+44 (0) 20 7105 4000
Email:
enquiries@uk.qbe.com
Website:
qbeeurope.com
LinkedIn
ca.linkedin.com/company/libertymutualcanada
David Warr has led QBE’s cyber and technology team in the UK since 2018, having joined in 2016 with a focus on expanding QBE’s existing portfolio. With more than 10 years’ experience in cyber and technology risks, he has underwritten some of the company’s largest domestic and international clients.
Portfolio Manager, Cyber and TMT
David Warr
Cécile Fresneau has 20 years of insurance industry experience. She joined QBE in 2018 to manage its UK insurance business. In April 2021, she was promoted to run QBE’s insurance division, which comprises the UK, Europe and international markets business units. Before joining the company, Cécile held a number of senior positions at Zurich, including head of personal lines for Europe, Middle East and Africa; and chief underwriting officer for UK General Insurance. Prior to these roles, she worked for Insurance Australia Group in Sydney. Cécile was named an active underwriter of QBE Syndicate 386 in 2020.
Managing Director, Insurance
Cécile Fresneau
SPECIAL REPORT
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For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
“We’re trying to build inclusive behaviours to mitigate implicit bias in our workforce. That way, we can not only make an impact at a systemic level internally that advances equity and respect, but also help create a more equitable workforce across the Canadian insurance industry”
Rob Marsh,
Liberty Mutual Canada
“It’s our goal to create an inclusive work culture where everyone is valued for their uniqueness and feels a sense of belonging, collectively making us stronger and more resilient as an organization”
Jessica Seppi, Liberty Mutual Canada
Read on
Award Winner
QBE
Cécile Fresneau
SVP, Head of Finance and Controller
David Warr
Portfolio Manager, Cyber and TMT
Leadership
Headquarters:
London, United Kingdom
Year founded:
1886 (QBE Insurance Group)
Number of employees:
11,700
Phone:
+44 (0) 20 7105 4000
Email:
enquiries@uk.qbe.com
Website:
qbeeurope.com
LinkedIn
linkedin.com/company/qbe-european-operations
SPECIAL REPORT
Home
Bio
David Warr has led QBE’s cyber and technology team in the UK since 2018, having joined in 2016 with a focus on expanding QBE’s existing portfolio. With more than 10 years’ experience in cyber and technology risks, he has underwritten some of the company’s largest domestic and international clients.
Portfolio Manager, Cyber and TMT
David Warr
Cécile Fresneau has 20 years of insurance industry experience. She joined QBE in 2018 to manage its UK insurance business. In April 2021, she was promoted to run QBE’s insurance division, which comprises the UK, Europe and international markets business units. Before joining the company, Cécile held a number of senior positions at Zurich, including head of personal lines for Europe, Middle East and Africa; and chief underwriting officer for UK General Insurance. Prior to these roles, she worked for Insurance Australia Group in Sydney. Cécile was named an active underwriter of QBE Syndicate 386 in 2020.
Managing Director, Insurance
Cécile Fresneau
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
Jamie Thompson
Director of Financial Lines
As director of financial lines, Jamie Thompson is responsible for six global portfolios, including professional indemnity, financial institutions, directors and officers, medical malpractice, life science and cyber, with a combined GWP of approximately £450 million. Before joining the London team in May 2021, Jamie spent three years in Toronto as QBE’s director for Canada, responsible for the development of the Canadian business, which included casualty, property, auto and financial lines portfolios. Jamie has over 18 years of experience in the London insurance market.
Director of Financial Lines
Jamie Thompson
Jamie Thompson
Director of Financial Lines
As director of financial lines, Jamie Thompson is responsible for six global portfolios, including professional indemnity, financial institutions, directors and officers, medical malpractice, life science and cyber, with a combined GWP of approximately £450 million. Before joining the London team in May 2021, Jamie spent three years in Toronto as QBE’s director for Canada, responsible for the development of the Canadian business, which included casualty, property, auto and financial lines portfolios. Jamie
has over 18 years of experience in the London insurance market.
Director of Financial Lines
Jamie Thompson
Jamie Thompson
Director of Financial Lines
As director of financial lines, Jamie Thompson is responsible for six global portfolios, including professional indemnity, financial institutions, directors and officers, medical malpractice, life science and cyber, with a combined GWP of approximately £450 million. Before joining the London team in May 2021, Jamie spent three years in Toronto as QBE’s director for Canada, responsible for the development of the Canadian business, which included casualty, property, auto and financial lines portfolios. Jamie has over 18 years of experience in the London insurance market.
Director of Financial Lines
Jamie Thompson
Despite the challenging claims environment, QBE’s coverage and risk appetite has remained consistent, and brokers and customers understand their risk appetite and products.
“We communicate regularly and work closely with our offices in other countries to ensure consistent appetite regardless of which underwriter or office reviews the risk,” says Warr. “This also ensures greater learning and, in turn, greater support for our customers, particularly [considering cyber risks], which are agnostic to geographical borders.”
QBE Insurance Europe is a specialist in business insurance and is active in both the Lloyd’s and company markets. Outside of its London headquarters, QBE operates from seven regional centres in the UK and is also present in the major European markets, as well as in Canada, Singapore and the United Arab Emirates. QBE has an in-depth understanding of each market. The insurer’s ability to combine local expertise with the broad knowledge of product specialists enables it to provide innovative solutions in each territory.
The biggest challenge is responding to the rapidly changing tactics of the threat actors. However, Warr’s team works closely with a panel of incident response providers who give regular updates and training. Furthermore, all of QBE’s customers have access to a 24/7 incident response team that can assist if a cyber incident happens and help them through a difficult and stressful situation. The services of their incident response partners are available at any time during the policy period, and they offer discounted incident response planning to customers to allow an independent view of their plans so they can operate as intended.
Despite the challenging claims environment, QBE’s coverage and risk appetite has remained consistent, and brokers and customers understand their risk appetite and products.
“We communicate regularly and work closely with our offices in other countries to ensure consistent appetite regardless of which underwriter or office reviews the risk,” says Warr. “This also ensures greater learning and, in turn, greater support for our customers, particularly [considering cyber risks], which are agnostic to geographical borders.”
QBE Insurance Europe is a specialist in business insurance and is active in both the Lloyd’s and company markets. Outside of its London headquarters, QBE operates from seven regional centres in the UK and is also present in the major European markets, as well as in Canada, Singapore and the United Arab Emirates. QBE has an in-depth understanding of each market. The insurer’s ability to combine local expertise with the broad knowledge of product specialists enables it to provide innovative solutions in each territory.
The biggest challenge is responding to the rapidly changing tactics of the threat actors. However, Warr’s team works closely with a panel of incident response providers who give regular updates and training. Furthermore, all of QBE’s customers have access to a 24/7 incident response team that can assist if a cyber incident happens and help them through a difficult and stressful situation. The services of their incident response partners are available at any time during the policy period, and they offer discounted incident response planning to customers to allow an independent
view of their plans so they can operate
as intended.
Despite the challenging claims environment, QBE’s coverage and risk appetite has remained consistent, and brokers and customers understand their risk appetite and products.
“We communicate regularly and work closely with our offices in other countries
to ensure consistent appetite regardless of which underwriter or office reviews the risk,” says Warr. “This also ensures greater learning and, in turn, greater support for our customers, particularly [considering
cyber risks], which are agnostic to geographical borders.”
QBE Insurance Europe is a specialist in business insurance and is active in both the Lloyd’s and company markets. Outside of its London headquarters, QBE operates from seven regional centres in the UK and is also present in the major European markets, as well as in Canada, Singapore and the United Arab Emirates. QBE has an in-depth understanding of each market. The insurer’s ability to combine local expertise with the broad knowledge of product specialists enables it to provide innovative solutions in each territory.