Profile
"West Oak’s success has come from always putting our clients’ best interests first and always finding ways to improve and add more value to them"
Andrew mcquiston,
west oak family office, wellington-altus private wealth
Lisa Bartlett was appointed president of Crawford & Company, UK & Ireland, in late 2019. Her first year in the role was a veritable baptism of fire as first, the UK was hit by storms Ciara, Dennis and Jorge, which were followed by the onset of the COVID-19 pandemic and national lockdowns.
Having overseen the rapid transition to a 100% remote working model for the company’s 1,400 employees in the UK, Lisa seized on the positive aspects of the forced changes. That testing time has proved beneficial in dealing with more recent challenges. “Having three storms in the last 12 months required Crawford to mobilise its claims response to meet increased demand and geographical coverage, all whilst we were still predominantly operating from a home environment due to the omicron variant,” she says.
“Investing in a people agenda has seen our people rise to the challenges presented not only during the past few months but during the past two years. So, my No. 1 priority remains making Crawford a great place to work, and I am continually looking for ways to improve employee engagement, leadership training, technical training, wellbeing initiatives and much more.”
Lisa is focused on strengthening Crawford’s culture with a people-first focus because she believes this is the surest path to exceptional customer service and financial success. The former Aon area director served as regional director at AXA Insurance before joining Crawford. Having worked in various senior management roles in both the insurance and broking sectors, Lisa has a deep understanding and experience of the claims sector. She has a proven track record in developing new and existing businesses, implementing sales and retention strategies, and leading major cultural change programmes.
“Having worked at a carrier, broker and claims management/loss adjusting provider, I feel I have a unique perspective as I have experience from across the industry,” she says. “That perspective guides me in ensuring that we keep Crawford as relevant tomorrow as it is today.”
With an MSc in Risk Management, Bartlett is a Fellow of the Institute of Risk Management and the Chartered Insurance Institute. She was recognised by Business Insurance in December 2020 as “A Woman to Watch” and by Insurance Business UK as one of its Elite Women for 2021. She also received the Insurance Woman of the Year title at the 2020 Women in Insurance Awards.
Lisa Bartlett
President, UK and Ireland
Crawford & Company
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Bio
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Profile
Milestones
2020
Insurance Business Magazine | Key Media
Receive an excellence award
2020
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2019
Ted Talk in collaboration with key media
TeD Talk Speaker
2019
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2018
Ted Talk in collaboration with key media
title of milestone
2018
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2020-2021
Ted Talk in collaboration with key media
Received Lexology Client Choice Award (Labour and Employment – Canada)
2020-2021
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2014-2022
Ted Talk in collaboration with key media
Received Best Lawyer in Canada Award (Employment and Labour Law)
2014-2022
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2014-2022
2020-2021
2018
2019
2020
Lisa
Bartlett
President, UK and Ireland
Crawford & Company
Read on
Special Report
Home
Bio
Milestones
Profile
Milestones
2019–present
Insurance Business Magazine | Key Media
Named as one of IBUK’s Elite Women in Insurance
2019–present
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2015–2019
Ted Talk in collaboration with key media
Regional Director, AXA
Chief Client Officer, UK and Ireland at Crawford & Company, 2019
2015–2019
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2014–2015
Ted Talk in collaboration with key media
Client Sales and Service Leader at Willis
2014–2015
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2012–2014
Ted Talk in collaboration with key media
Sales and Marketing Director at Towergate
2012–2014
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2009–2012
Ted Talk in collaboration with key media
Area Director at Aon
2009–2012
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2009–2012
2012–2014
2014–2015
2015–2019
2019–present
Lisa Bartlett
President, UK and Ireland
Crawford & Company
Read on
Special Report
Home
Bio
Milestones
2020
2019
2018
2020-2021
2014-2022
2020
Insurance Business Magazine | Key Media
Received Best Lawyer in Canada Award (Employment and Labour Law)
2020
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2019
Ted Talk in collaboration with key media
TeD Talk Speaker
2019
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2018
Ted Talk in collaboration with key media
title of milestone
2018
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2020-2021
Human Resources Magazine | key media
Received Lexology Client Choice Award (Labour and Employment – Canada)
2020-2021
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2014-2022
human resources | key media
Received Best Lawyer in Canada Award (Employment and Labour Law)
2014-2022
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Milestones
Career Accolades
2019–present
2015–2019
2014–2015
2012–2014
2009–2012
2019–present
Insurance Business Magazine | Key Media
President, UK and Ireland at Crawford & Company
2019–present
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2015–2019
Human Resources Magazine | key media
Regional Director, AXA
Chief Client Officer, UK and Ireland at Crawford & Company, 2019
2015–2019
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2014–2015
Human Resources Magazine | key media
Client Sales and Service Leader at Willis
2014–2015
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2012–2014
Human Resources Magazine | key media
Sales and Marketing Director at Towergate
2012–2014
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2009–2012
human resources | key media
Area Director at Aon
2009–2012
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Career Highlights
2019–present
2015–2019
2014–2015
2012–2014
2009–2012
2019–present
Insurance Business Magazine | Key Media
President, UK and Ireland at Crawford & Company
2019–present
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2015–2019
Ted Talk in collaboration with key media
Regional Director, AXA
Chief Client Officer, UK and Ireland at Crawford & Company, 2019
2015–2019
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2014–2015
Ted Talk in collaboration with key media
Client Sales and Service Leader at Willis
2014–2015
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2012–2014
Ted Talk in collaboration with key media
Sales and Marketing Director at Towergate
2012–2014
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2009–2012
Ted Talk in collaboration with key media
Area Director at Aon
2009–2012
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Career Accolades
2020
2019
2018
2020-2021
2014-2022
2020
Insurance Business Magazine | Key Media
Receive an excellence award
2020
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2019
Ted Talk in collaboration with key media
TeD Talk Speaker
2019
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2018
Ted Talk in collaboration with key media
title of milestone
2018
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2020-2021
Ted Talk in collaboration with key media
Received Lexology
Client Choice Award
(Labour and Employment – Canada)
2020-2021
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
2014-2022
Ted Talk in collaboration with key media
Received Best Lawyer in
Canada Award
(Employment and Labour Law)
2014-2022
Lorem ipsum dolor sit amet, consectetur adipiscing elit. A volutpat laoreet suscipit duis. Diam aliquam sed ut massa viverra a, eget libero.
Career Accolades
Milestones
Milestones
Milestones
crawco.co.uk
linkedin.com/in/lbartlett1
lisa.bartlett@crawco.co.uk
0207 265 4000
The Hallmark Building, 106 Fenchurch Street, London EC3M 5JE, UK
