Headquarters:
4th Floor, 10 Fenchurch Avenue, London, EC3M 5BN
Year founded:
2000
Number of employees:
1,000+
Phone:
+44 (0)20 70821955
Email:
ArchUKRegionalDivision@archinsurance.co.uk
Website:
archinsurance.co.uk
LinkedIn:
linkedin.com/company/arch-insurance-uk-limited
“A key strength lies in the seamless collaboration between our claims teams and underwriters, who work together pre-policy inception to optimise coverage solutions and policy wordings”
Barbara Rizzi,
chief claims officer, Arch Insurance International
ARCH INSURANCE
Barbara Rizzi
Chief Claims Officer, Arch Insurance International
Steve Turvey
Head of Claims – First Party, Vice President, Arch Insurance International
Craig Ashcroft
Vice President, Regional Claims Manager, Arch Insurance UK
Leadership
Barbara Rizzi, chief claims officer at Arch Insurance International, leads a team of over 100 professionals across the UK, Europe and Australia. With over 20 years of experience in claims management and legal practice, she has significantly enhanced Arch’s claims performance since 2013. Rizzi oversees claims strategy for the London market, UK regional market, Australia and EU, known for her deep legal and technical expertise. She co-chairs the Arch Women and Allies Employee Network, promoting career advancement and equal opportunities. Previously at Clyde & Co, Rizzi specialised in insurance litigation. She is a dual-qualified lawyer in the UK and Italy, bringing a wealth of international legal experience to her role.
Chief Claims Officer, Arch Insurance International
Barbara Rizzi
With a distinguished 24-year career in the insurance industry, Steve Turvey brings extensive expertise to his role at Arch Insurance. Having joined Arch in 2010 during the early days of syndicate 2012, he has been instrumental in shaping the company's claims operations. His career trajectory includes five years at Allianz and a significant tenure at Xchanging (DXC). In 2021, Turvey was appointed Head of claims for first party, following his successful five-year stint as property and energy claims manager. His comprehensive experience spans multiple business classes, and he has played a crucial role in managing numerous high-profile insurance market losses, demonstrating his deep industry knowledge and strategic claims leadership.
Head of Claims – First Party, Vice President, Arch Insurance International
Steve Turvey
Craig Ashcroft serves as VP, Arch UK regional claims manager, bringing 30 years of distinguished insurance claims experience to the role. Beginning his career with General Accident in 1994, he has built an impressive track record across major carriers, MGAs and TPAs in both the UK and Asia. Armed with a BA in Economics from Middlesex University, Ashcroft combines strong analytical capabilities with deep industry knowledge. His leadership approach emphasises innovation and excellence, making him an invaluable asset to Arch Insurance UK claims operations and strategic growth initiatives.
Vice President, Regional Claims Manager, Arch Insurance UK
Craig Ashcroft
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Adam Waterstreet
Claims Relationship Manager, Arch Insurance UK
Adam Waterstreet serves as claims relationship manager at Arch Insurance UK, where he oversees account management activities across all 11 regional offices, including the London market. With over 12 years of claims expertise, he plays a pivotal role in strengthening broker relationships and enhancing Arch’s claims proposition throughout the UK. Prior to joining Arch, Waterstreet held positions as claims management executive at Aon and claims relationship manager at Allianz, bringing valuable industry experience to his current role. His expertise in managing large client accounts and developing strategic relationships supports Arch’s commitment to exceptional service delivery.
Claims Relationship Manager, Arch Insurance UK
Adam Waterstreet
JangHoon Lee (Phillip)
Chief Human Resource Officer
Phillip Lee, the Chief Human Resources Officer (CHO) of Kakaopay Insurance, leads the company's HR, organizational strategy, and management support functions. Prior to joining Kakaopay Insurance, he started his career at a traditional insurance company, and then moved to tech startups where he contributed to the growth of e-commerce and fintech platform.
Chief Human Resource Officer
JangHoon Lee (Phillip)
Arch Insurance’s award-winning UK regional division provides specialised insurance solutions for a wide range of UK businesses, delivered by a team of experienced and empowered underwriters across its network of UK offices. The UK regional division is part of Arch Insurance International, which provides underwriting solutions across a diverse portfolio, spanning multiple platforms in the UK Regional Market, London Company Market, Lloyd’s Market, Bermuda, Australia and the EU.
The company stands out by partnering with a panel of trusted brokers to deliver customer-focused solutions in underwriting and claims.
“In such a competitive marketplace, we must be a class leader for our broking partners, dedicated to building long-term relationships, be consistent in our underwriting, willing to problem solve, eager to trade, and committed to delivering market-defining service,” says Steve Bashford, Chief Executive, Arch UK Regional Division.
Arch invests heavily in its talent, building teams of specialists across multiple product lines and embeds an integrated approach between underwriting and claims to enhance the customer experience and provide market-leading service.
“We’ve created an environment where diverse perspectives fuel innovation, and this has been key to our remarkable growth since 2019. We implemented specific behaviours that have transformed our service delivery, leading to our recognition”
Barbara Rizzi,
chief claims officer, Arch Insurance International
Aldrin Wong
Chief Executive Officer and Managing Director, Malaysia
Alex Tang
Chief Executive Officer, Hong Kong
Andri Dirgantara
President Director, Indonesia
Liane Brown
Partner
Aldrin Wong is a respected industry leader with over 27 years of experience in the insurance and loss adjusting sector in Malaysia. A fully qualified civil engineer, he has extensive expertise in managing large, complex claims, including those arising from catastrophes. Wong previously led Sedgwick’s Malaysia operations before taking on the role of chief executive officer and managing director in 2020. His deep technical knowledge, leadership and experience in navigating high-value claims have been pivotal in driving the company’s success in the region.
Chief Executive Officer and Managing Director, Malaysia
Aldrin Wong
Alex Tang is a seasoned professional in the insurance industry, with over 35 years of experience in claims and loss adjusting. He has built a strong reputation for handling complex losses across China, Hong Kong, and Macau, working with leading international loss adjusting firms. Tang is an Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and a Fellow of the Chartered Institute of Arbitrators. His vast expertise in claims management, combined with his deep knowledge of the regional markets, has made him a highly respected figure in the industry.
Chief Executive Officer, Hong Kong
Alex Tang
Andri Dirgantara is a respected leader in the Indonesian insurance industry, with over 20 years of experience at Sedgwick. He has developed expertise across key sectors, including construction, energy and engineering. Specialising in adjusting claims related to CAR/EAR, fire, marine and liabilities, Dirgantara possesses a deep understanding of the relevant rules, regulations and policies. He has managed a number of high-profile, large-scale losses in the region, including those resulting from the 2006 and 2009 earthquakes in Java and Sumatra. Dirgantara’s extensive experience and leadership have made him a trusted figure in handling complex claims in Indonesia and beyond.
President Director, Indonesia
Andri Dirgantara
Liane Brown is committed to representing individuals who have suffered serious personal injuries and to families who have suffered the loss of a loved one. Her practice concentrates on personal injury law, including accident benefits, motor vehicle collisions, medical malpractice, occupiers’ liability, product liability and wrongful death cases.
Partner
Liane Brown
Liane Brown is committed to representing individuals who have suffered serious personal injuries and to families who have suffered the loss of a loved one. Her practice concentrates on personal injury law, including accident benefits, motor vehicle collisions, medical malpractice, occupiers’ liability, product liability and wrongful death cases.
Partner
Liane Brown
Ben Irantalab enjoys the complexities of personal injury litigation. His practice is exclusively devoted to representing clients with brain injuries, spinal cord injuries, and severe orthopedic injuries. For him, the cases that require special creativity and thinking outside the box are the most gratifying.
Partner
Ben Irantalab
Arch has also achieved market-leading broker service levels, earning awards such as Broker Partner of the Year in 2022 and 2024 and becoming the only insurer to receive a Five-Star Rated Insurer distinction for overall broker experience in 2023 and 2024. Arch’s culture is a differentiator and continues to be fundamental to the company’s success.
“We’ve created an environment where diverse perspectives fuel innovation, and this has been key to our remarkable growth since 2019. We implemented specific behaviours that have transformed our service delivery, leading to our recognition,” says Rizzi.
Brokers, partners and clients can expect equality, integrity and inclusivity when dealing with Arch, and its approach is defined by its Pursuing Better Together® ethos of collaboration, responsiveness and a genuine commitment to continually raising the bar.
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“We will continue to strengthen our service proposition and customer experience as a key differentiator, as we build on the momentum we have achieved to date across multiple business lines and territories,” says McLean. “Our im is to continue to grow our market relevance and strengthen our partnerships with our strategic brokers as we expand our leadership position in key sectors.
“We will also continue to invest in talent. We are committed to drawing from the broadest pools of talent, and to creating an environment that attracts and retains stellar employees. We recognise the importance of building teams that are diverse, collaborative, and innovative and are dedicated to cultivating a supportive and inclusive workplace culture in which all our employees can thrive.”
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“A key strength lies in the seamless collaboration between our claims teams and underwriters, who work together pre-policy inception to optimise coverage solutions and policy wordings,” Barbara Rizzi, chief claims officer, Arch Insurance International, adds. “This integrated approach ensures we deliver superior solutions tailored to our customers’ requirements while maintaining the highest service standards.”
Arch’s approach to claims is built on five service principles:
Speed: ensuring responsiveness across every phase of the claims lifecycle. For example, through Arch’s Swift Claims team and continued investment in technology, processing times for low-value claims are being significantly reduced through automation and faster decision-making.
Relationships: focusing on fostering long-term and collaborative relationships with its broker partners.
Expertise: building teams of empowered experts who can bring deep industry knowledge and experience to every claim.
Customer orientation: striving to take a pragmatic and empathetic approach that considers each client’s unique circumstances.
Communication: ensuring a proactive, transparent and consistent dialogue with brokers throughout the claims journey.
•
Ben Irantalab
Partner
Ben Irantalab enjoys the complexities of personal injury litigation. His practice is exclusively devoted to representing clients with brain injuries, spinal cord injuries, and severe orthopedic injuries. For him, the cases that require special creativity and thinking outside the box are the most gratifying.
Partner
Ben Irantalab
Ben Irantalab
Partner
Ben Irantalab enjoys the complexities of personal injury litigation. His practice is exclusively devoted to representing clients with brain injuries, spinal cord injuries, and severe orthopedic injuries. For him, the cases that require special creativity and thinking outside the box are the most gratifying.
Partner
Ben Irantalab
Ben Irantalab
Partner
Liane Brown is committed to representing individuals who have suffered serious personal injuries and to families who have suffered the loss of a loved one. Her practice concentrates on personal injury law, including accident benefits, motor vehicle collisions, medical malpractice, occupiers’ liability, product liability and wrongful death cases.
Partner
Liane Brown
Medals
Construction
Management liability
Professional indemnity
Turnaround time – claims
BDM support
Broker communication, training and development
Overall service level
BDM support
BDM support
Arch’s commitment to its service has led to recognition as one of IBUK’s 5-Star Claims Carrier of 2024. Its recognition centres on four distinctive strengths identified from broker feedback:
People-first culture
Empowered decision-making
Dynamic operational excellence
Superior service delivery
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•
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•
•
•
•
•
•
•
•
•
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Arch has also achieved market-leading broker service levels, earning awards such as Broker Partner of the Year in 2022 and 2024 and becoming the only insurer to receive a Five-Star Rated Insurer distinction for overall broker experience in 2023 and 2024. Arch’s culture is a differentiator and continues to be fundamental to the company’s success.
“We’ve created an environment where diverse perspectives fuel innovation, and this has been key to our remarkable growth since 2019. We implemented specific behaviours that have transformed our service delivery, leading to our recognition,” says Rizzi.
Brokers, partners and clients can expect equality, integrity and inclusivity when dealing with Arch, and its approach is defined by its Pursuing Better Together® ethos of collaboration, responsiveness and a genuine commitment to continually raising the bar.
Arch Insurance’s award-winning UK regional division provides specialised insurance solutions for a wide range of UK businesses, delivered by a team of experienced and empowered underwriters across its network of UK offices. The UK regional division is part of Arch Insurance International, which provides underwriting solutions across a diverse portfolio, spanning multiple platforms in the UK Regional Market, London Company Market, Lloyd’s Market, Bermuda, Australia and the EU.
The company stands out by partnering with a panel of trusted brokers to deliver customer-focused solutions in underwriting and claims.
“In such a competitive marketplace, we must be a class leader for our broking partners, dedicated to building long-term relationships, be consistent in our underwriting, willing to problem solve, eager to trade, and committed to delivering market-defining service,” says Steve Bashford, Chief Executive, Arch UK Regional Division.
Arch invests heavily in its talent, building teams of specialists across multiple product lines and embeds an integrated approach between underwriting and claims to enhance the customer experience and provide market-leading service.
Arch’s commitment to its service has led to recognition as one of IBUK’s 5-Star Claims Carrier of 2024. Its recognition centres on four distinctive strengths identified from broker feedback:
“A key strength lies in the seamless collaboration between our claims teams and underwriters, who work together pre-policy inception to optimise coverage solutions and policy wordings,” Barbara Rizzi, chief claims officer, Arch Insurance International, adds. “This integrated approach ensures we deliver superior solutions tailored to our customers’ requirements while maintaining the highest service standards.”
Arch’s approach to claims is built on five service principles:
•
•
•
•
•
•
•
•
People-first culture
Empowered decision-making
Dynamic operational excellence
Superior service delivery
•
•
•
•
•
•
Speed: ensuring responsiveness across every phase of the claims lifecycle. For example, through Arch’s Swift Claims team and continued investment in technology, processing times for low-value claims are being significantly reduced through automation and faster decision-making.
Relationships: focusing on fostering long-term and collaborative relationships with its broker partners.
Expertise: building teams of empowered experts who can bring deep industry knowledge and experience to every claim.
Customer orientation: striving to take a pragmatic and empathetic approach that considers each client’s unique circumstances.
Communication: ensuring a proactive, transparent and consistent dialogue with brokers throughout the claims journey.