Headquarters:
4th Floor, 10 Fenchurch Avenue, London, EC3M 5BN
Year founded:
2000
Number of employees:
1,000+
Phone:
0207 0821955
Email:
ArchUKRegionalDivision@archinsurance.com
Website:
archinsurance.co.uk
LinkedIn:
linkedin.com/company/arch-insurance-uk-limited
Barbara Rizzi
Chief Claims Officer, Arch Insurance International
Steve Turvey
Head of Claims – First Party, Vice President
Arch Insurance International
Craig Ashcroft
Vice President, Regional Claims Manager, Arch Insurance UK
Leadership
Barbara Rizzi, chief claims officer at Arch Insurance International, leads a team of over 100 professionals across the UK, Europe and Australia. With over 20 years of experience in claims management and legal practice, she has significantly enhanced Arch’s claims performance since 2013.
Rizzi oversees claims strategy for the London market, UK regional market, Australia and EU, known for her deep legal and technical expertise. She co-chairs the Arch Women and Allies Employee Network, promoting career advancement and equal opportunities.
Previously at Clyde & Co, Rizzi specialised in insurance litigation. She is a dual-qualified lawyer in the UK and Italy, bringing a wealth of international legal experience to her role.
Chief Claims Officer, Arch Insurance International
Barbara Rizzi
With a distinguished 24-year career in the insurance industry, Steve Turvey brings extensive expertise to his role at Arch Insurance. Having joined Arch in 2010 during the early days of syndicate 2012, he has been instrumental in shaping the company's claims operations. His career trajectory includes five years at Allianz and a significant tenure at Xchanging (DXC).
In 2021, Turvey was appointed head of claims for first party, following his successful five-year stint as property and energy claims manager. His comprehensive experience spans multiple business classes, and he has played a crucial role in managing numerous high-profile insurance market losses, demonstrating his deep industry knowledge and strategic claims leadership.
Head of Claims – First Party, Vice President
Arch Insurance International
Steve Turvey
Craig Ashcroft serves as VP, Arch UK regional claims manager, bringing 30 years of distinguished insurance claims experience to the role. Beginning his career with General Accident in 1994, he has built an impressive track record across major carriers, MGAs and TPAs in both the UK and Asia.
Armed with a BA in economics from Middlesex University, Ashcroft combines strong analytical capabilities with deep industry knowledge. His leadership approach emphasises innovation and excellence, making him an invaluable asset to Arch Insurance UK claims operations and strategic growth initiatives.
Vice President, Regional Claims Manager, Arch Insurance UK
Craig Ashcroft
Adam Waterstreet
Claims Relationship Manager, Arch Insurance UK
Adam Waterstreet serves as claims relationship manager at Arch Insurance UK, where he oversees account management activities across all 11 regional offices, including the London market. With over 12 years of claims expertise, he plays a pivotal role in strengthening broker relationships and enhancing Arch’s claims proposition throughout the UK.
Prior to joining Arch, Waterstreet held positions as claims management executive at Aon and claims relationship manager at Allianz, bringing valuable industry experience to his current role. His expertise in managing large client accounts and developing strategic relationships supports Arch’s commitment to exceptional service delivery.
Claims Relationship Manager, Arch Insurance UK
Adam Waterstreet
Bernadette Rodrigues
Director of Operations
Bernadette Rodrigues is the director of operations at Edge Imaging, where she has dedicated the past 18 years to driving efficiency, quality, and an outstanding customer experience. Known for her meticulous approach to process and performance, she ensures the seamless execution of Edge’s photography and yearbook operations while always looking for ways to innovate and improve. She believes that operational excellence goes hand in hand with team engagement, and she regularly creates opportunities for her team to connect through fun activities that foster collaboration and camaraderie. Rodrigues’ leadership has been central to Edge's reputation as a trusted industry leader, and her commitment to both efficiency and culture makes her a cornerstone of the company's success.
Director of Operations
Bernadette Rodrigues
Megan Pesant
Director of Marketing
Kane Bueler
Director of IT
Darren Watt
Commercial Director
Pam Chhabra
Manager – Residential Strata
Megan Pesant is the director of marketing at Edge Imaging, where she has spent the past 12 years driving brand strategy, communications, and product innovation while championing a workplace culture that is collaborative, creative, and fun. With over a decade of experience in the education and photography industries, she believes that people are at the heart of every successful organization and is deeply passionate about making work meaningful and enjoyable. Pesant’s career has also taken her abroad, from teaching in Korea to working with the National Olympic Committee for the Pan Am Games, experiences that have strengthened her global perspective and commitment to building thriving, people-first workplaces.
Director of Marketing
Megan Pesant
Kane Bueler is the technological backbone of Edge. With unparalleled in-depth expertise and knowledge, he ensures the company’s digital infrastructure remains robust, secure, and innovative. His team’s proactive approach to technology empowers Edge’s team to excel in an ever-evolving digital landscape. Bueler’s dedication to creating a seamless, efficient, and continually improving tech environment reflects the company’s commitment to employee empowerment without compromising security. His IT leadership is pivotal to organizational success, ensuring that Edge continues to thrive in the rapidly evolving digital age.
Director of IT
Kane Bueler
Darren Watt is the commercial director at Stuartholme School, bringing over 20 years of experience in auditing, accounting and business management within the education sector. Since joining in May 2022, he has overseen the school’s commercial operations, including financial strategy, procurement and business services. He holds a Bachelor of Arts in Commerce, a Bachelor of Arts (General), a Graduate Certificate in Business, is a Certified Practising Accountant (CPA) and a graduate of the Australian Institute of Company Directors (GAICD). As a key member of Stuartholme’s leadership team, Watt plays a vital role in supporting the school’s mission within the Sacred Heart network.
Commercial Director
Darren Watt
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
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Adam Basaldella
Manager – Claims
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
“We are with our customers every step of the way. That’s how we help reduce risk, prevent loss and protect businesses”
Judy O’Neill, Travelers Europe
“When things go wrong, we help make them right”
Judy O’Neill, Travelers Europe
Arch Insurance’s award-winning UK regional division delivers specialised insurance solutions for UK businesses through experienced underwriters across its UK office network.
As part of Arch Insurance International, we operate across multiple platforms in the UK, London, Lloyd’s, Bermuda, Australia and the EU.
At Arch, we combine expert claims and underwriting with a relentless broker-first mindset to deliver tailored commercial insurance solutions across the UK.
Arch’s claims service is built on five principles:
Speed: efficient resolution throughout the claims’ life cycle
Relationships: building collaborative partnerships with brokers
Expertise: empowered, knowledgeable teams applying fair and professional approaches
Customer orientation: pragmatic, empathetic service tailored to customers’ circumstances
Communication: proactive engagement to share insights and maintain trust
Through these commitments, Arch delivers market-leading service to brokers and clients across its diverse business portfolio.
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”
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Overall
Travelers also recognises that the nature of risk is changing. Global supply chains, digital exposure and severe weather continue to reset expectations for response. The perspective is clear, says O’Neill, “We are with our customers every step of the way. That’s how we help reduce risk, prevent loss and protect businesses.” It is a human promise backed by systems and expertise that reach across markets.
As part of The Travelers Companies Inc., the firm combines international strength with a local presence across the UK and Ireland. Risk control and claims delivery model underpins steady performance and a reputation for reliability. Strategic partnerships and insurer networks extend access to support where clients operate. That reach helps keep service consistent across different jurisdictions and regulatory environments.
The result is a claims operation that many brokers know and trust. The 5-Star Claims award affirms the standard. Consistent results, open communication and practical innovation continue to show how a heritage insurer adapts and delivers. Travelers pairs technical skill with the kind of service that reads as personal and accountable. The message is familiar to clients who have worked with the company over time. When events disrupt business, the team is present, the updates are timely and the decisions made.
Travelers remains focused on the essentials that matter to brokers and their clients. Individual underwriting. Sector depth. Straightforward contact with people who own outcomes. The approach has momentum, and it continues to earn confidence in a market that rewards steady execution.
