Headquarters:

4th Floor, 10 Fenchurch Avenue, London, EC3M 5BN

Year founded:

2000

Number of employees:

1,000+

Phone:

0207 0821955

Email:

ArchUKRegionalDivision@archinsurance.com

Website:

archinsurance.co.uk

LinkedIn:

linkedin.com/company/arch-insurance-uk-limited

“We prioritise embracing cutting-edge technologies, creative problem solving and continuous improvement to enhance our premium funding solutions and provide exceptional value to our clients”

Barbara Rizzi

Chief Claims Officer, Arch Insurance International

Steve Turvey

Head of Claims – First Party, Vice President Arch Insurance International

Craig Ashcroft

Vice President, Regional Claims Manager, Arch Insurance UK

Leadership

Barbara Rizzi, chief claims officer at Arch Insurance International, leads a team of over 100 professionals across the UK, Europe and Australia. With over 20 years of experience in claims management and legal practice, she has significantly enhanced Arch’s claims performance since 2013. Rizzi oversees claims strategy for the London market, UK regional market, Australia and EU, known for her deep legal and technical expertise. She co-chairs the Arch Women and Allies Employee Network, promoting career advancement and equal opportunities. Previously at Clyde & Co, Rizzi specialised in insurance litigation. She is a dual-qualified lawyer in the UK and Italy, bringing a wealth of international legal experience to her role.

Chief Claims Officer, Arch Insurance International

Barbara Rizzi

With a distinguished 24-year career in the insurance industry, Steve Turvey brings extensive expertise to his role at Arch Insurance. Having joined Arch in 2010 during the early days of syndicate 2012, he has been instrumental in shaping the company's claims operations. His career trajectory includes five years at Allianz and a significant tenure at Xchanging (DXC). In 2021, Turvey was appointed head of claims for first party, following his successful five-year stint as property and energy claims manager. His comprehensive experience spans multiple business classes, and he has played a crucial role in managing numerous high-profile insurance market losses, demonstrating his deep industry knowledge and strategic claims leadership.

Head of Claims – First Party, Vice President Arch Insurance International

Steve Turvey

Craig Ashcroft serves as VP, Arch UK regional claims manager, bringing 30 years of distinguished insurance claims experience to the role. Beginning his career with General Accident in 1994, he has built an impressive track record across major carriers, MGAs and TPAs in both the UK and Asia. Armed with a BA in economics from Middlesex University, Ashcroft combines strong analytical capabilities with deep industry knowledge. His leadership approach emphasises innovation and excellence, making him an invaluable asset to Arch Insurance UK claims operations and strategic growth initiatives.

Vice President, Regional Claims Manager, Arch Insurance UK

Craig Ashcroft

BRETT BASTOW, IQUMULATE PREMIUM FUNDINGs

Leadership

Adam Waterstreet

Claims Relationship Manager, Arch Insurance UK

Adam Waterstreet serves as claims relationship manager at Arch Insurance UK, where he oversees account management activities across all 11 regional offices, including the London market. With over 12 years of claims expertise, he plays a pivotal role in strengthening broker relationships and enhancing Arch’s claims proposition throughout the UK. Prior to joining Arch, Waterstreet held positions as claims management executive at Aon and claims relationship manager at Allianz, bringing valuable industry experience to his current role. His expertise in managing large client accounts and developing strategic relationships supports Arch’s commitment to exceptional service delivery.

Claims Relationship Manager, Arch Insurance UK

Adam Waterstreet

Bernadette Rodrigues

Director of Operations

Bernadette Rodrigues is the director of operations at Edge Imaging, where she has dedicated the past 18 years to driving efficiency, quality, and an outstanding customer experience. Known for her meticulous approach to process and performance, she ensures the seamless execution of Edge’s photography and yearbook operations while always looking for ways to innovate and improve. She believes that operational excellence goes hand in hand with team engagement, and she regularly creates opportunities for her team to connect through fun activities that foster collaboration and camaraderie. Rodrigues’ leadership has been central to Edge's reputation as a trusted industry leader, and her commitment to both efficiency and culture makes her a cornerstone of the company's success.

Director of Operations

Bernadette Rodrigues

Stevens & Associates Lawyers is a leading and trusted employment law firm based in Sydney known for delivering high-quality legal expertise in the area of employment law and industrial relations across Australia, alongside a proven track record of effectively and swiftly resolving a variety of workplace law issues. In the past year, the firm’s growth has been notable. It has: • experienced a 213% growth in the number of client matters, increasing from 149 client matters in the 2022 financial year to 390 client matters in the 2023 financial year • improved its online visibility, leading to over 50 online enquiries each month and a conversion rate of client leads of up to 40% • significantly expanded the breadth and type of matters that it advises on day to day, which has increased the firm’s skillsets, diversity and resilience • expanded its community outreach by collaborating with local Sydney venues for client seminars and continuing active participation in a Sydney small/family business group Stevens & Associates Lawyers has adapted to digital trends by implementing an effective strategy with SEO and web design, resulting in a structural shift that has seen increased representation of employees where the firm previously mainly advised employers. The firm’s recognition as a “Fast Firm” attests to its momentum in the employment law space.

“IQumulate is on a technology journey, and we’re just getting started”

Wayne Tower, IQumulate Premium Funding

Megan Pesant

Director of Marketing

Kane Bueler

Director of IT

Darren Watt

Commercial Director

Pam Chhabra

Manager – Residential Strata

Megan Pesant is the director of marketing at Edge Imaging, where she has spent the past 12 years driving brand strategy, communications, and product innovation while championing a workplace culture that is collaborative, creative, and fun. With over a decade of experience in the education and photography industries, she believes that people are at the heart of every successful organization and is deeply passionate about making work meaningful and enjoyable. Pesant’s career has also taken her abroad, from teaching in Korea to working with the National Olympic Committee for the Pan Am Games, experiences that have strengthened her global perspective and commitment to building thriving, people-first workplaces.

Director of Marketing

Megan Pesant

Kane Bueler is the technological backbone of Edge. With unparalleled in-depth expertise and knowledge, he ensures the company’s digital infrastructure remains robust, secure, and innovative. His team’s proactive approach to technology empowers Edge’s team to excel in an ever-evolving digital landscape. Bueler’s dedication to creating a seamless, efficient, and continually improving tech environment reflects the company’s commitment to employee empowerment without compromising security. His IT leadership is pivotal to organizational success, ensuring that Edge continues to thrive in the rapidly evolving digital age.

Director of IT

Kane Bueler

Darren Watt is the commercial director at Stuartholme School, bringing over 20 years of experience in auditing, accounting and business management within the education sector. Since joining in May 2022, he has overseen the school’s commercial operations, including financial strategy, procurement and business services. He holds a Bachelor of Arts in Commerce, a Bachelor of Arts (General), a Graduate Certificate in Business, is a Certified Practising Accountant (CPA) and a graduate of the Australian Institute of Company Directors (GAICD). As a key member of Stuartholme’s leadership team, Watt plays a vital role in supporting the school’s mission within the Sacred Heart network.

Commercial Director

Darren Watt

Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager. As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.

Commercial Manager

Stephen McMillan

One culmination of these efforts has been the real-world, needs-based IQEdge solution. A one-stop online quoting tool designed for both the Australian and New Zealand markets, IQEdge delivers quotes in under 60 seconds. Plus, the solution offers quote comparison and quote versioning capabilities, enabling users to review vital historical and financial data in a single page view. IQEdge can streamline and automate application processing, underwriting document verification and payment collection, cutting the need for manual labour and minimising processing errors. A digital “self-service” platform, IQEdge, reduces the need for customer and administrative support. Meanwhile, borrowers can access their accounts, make payments and manage their policies independently and through sales and support teams, which are always available for further assistance. “We’ve created a quality platform that simplifies the quoting process yet amplifies the customer experience,” says Gordon. “It’s a real game changer.” IQumulate offers an online digital quoting tool to clients. The best-in-market solution enables IQumulate to tailor funding offerings to brokers that align with their prefered distribution channel.

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Broker's Pick – Personal Accident and Illness Insurance

Turnaround time – claims

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Overall service level

BDM support

What does IQumulate have in mind for the future? “IQumulate is on a technology journey, and we’re just getting started,” says Wayne Tower, CEO. “Through continuous engagement with our clients, partners, marketplace and industry, we will listen to the needs as they arise and position our business to be agile and respond to changes as they occur. “Faster decision-making innovations such as AI-powered decision support systems can expedite the underwriting and approval process, leading to quicker responses to clients. This can improve client satisfaction and potentially attract more business, creating a competitive advantage with the potential to allow IQumulate to command premium pricing or capture a larger market share. “As forward-thinkers with a digital and ‘do it better’ mindset, we collectively and proactively look to learn and improve on our customer experience for our clients, paving the way for successful business outcomes for our clients and our business in the coming years ahead. “We’re excited for the future and look forward to what’s on the horizon.”

Adam Basaldella

Manager – Claims

Product Manager

Claire Watson

Commercial Manager

Stephen McMillan

Claire Watson

Product Manager

Claire Watson

Product Manager

Claire Watson

“We are with our customers every step of the way. That’s how we help reduce risk, prevent loss and protect businesses”

Judy O’Neill, Travelers Europe

“When things go wrong, we help make them right”

Judy O’Neill, Travelers Europe

Ivan Verescuk

Chief Executive Officer and Managing Director

Shaun O’Brien

Head of Underwriting

Emily Walker

Head of Strata and Development

Rex Oakman

Head of Operations and Risk

Sandy Newton

Head of Underwriting

Andrew Mitchell

Manager – NSW

Michael Prokopis

Manager – Southern Region

Pam Chhabra

Manager – Residential Strata

Jeffrey Valdivia

Manager – Commercial Strata

Adam Basaldella

Manager – Claims

Arch Insurance’s award-winning UK regional division delivers specialised insurance solutions for UK businesses through experienced underwriters across its UK office network. As part of Arch Insurance International, we operate across multiple platforms in the UK, London, Lloyd’s, Bermuda, Australia and the EU. At Arch, we combine expert claims and underwriting with a relentless broker-first mindset to deliver tailored commercial insurance solutions across the UK. Arch’s claims service is built on five principles: Speed: efficient resolution throughout the claims’ life cycle Relationships: building collaborative partnerships with brokers Expertise: empowered, knowledgeable teams applying fair and professional approaches Customer orientation: pragmatic, empathetic service tailored to customers’ circumstances Communication: proactive engagement to share insights and maintain trust Through these commitments, Arch delivers market-leading service to brokers and clients across its diverse business portfolio.

IQumulate invests in education and people, which are vital to attracting new business and talent to the company. “We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.” Clients can also expect a lot from working with IQumulate. “Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”

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Recruitment Solutions Software

Benefits

Compensation

Culture

Diversity, equity and inclusion

Innovation

Reputation

Sustainable programs

Overall

Travelers also recognises that the nature of risk is changing. Global supply chains, digital exposure and severe weather continue to reset expectations for response. The perspective is clear, says O’Neill, “We are with our customers every step of the way. That’s how we help reduce risk, prevent loss and protect businesses.” It is a human promise backed by systems and expertise that reach across markets. As part of The Travelers Companies Inc., the firm combines international strength with a local presence across the UK and Ireland. Risk control and claims delivery model underpins steady performance and a reputation for reliability. Strategic partnerships and insurer networks extend access to support where clients operate. That reach helps keep service consistent across different jurisdictions and regulatory environments. The result is a claims operation that many brokers know and trust. The 5-Star Claims award affirms the standard. Consistent results, open communication and practical innovation continue to show how a heritage insurer adapts and delivers. Travelers pairs technical skill with the kind of service that reads as personal and accountable. The message is familiar to clients who have worked with the company over time. When events disrupt business, the team is present, the updates are timely and the decisions made. Travelers remains focused on the essentials that matter to brokers and their clients. Individual underwriting. Sector depth. Straightforward contact with people who own outcomes. The approach has momentum, and it continues to earn confidence in a market that rewards steady execution.