Headquarters:

30 Fenchurch St, London EC3M 3BD

Year founded:

1897

Number of employees:

800+

Phone:

+44 (0) 7779 925921

Email:

nburgoyn@travelers.com

Website:

travelers.co.uk

LinkedIn:

linkedin.com/company/travelerseurope

Matthew Wilson

President and Chief Executive Officer

Mike Lawton

Chief Operating Officer

Judy O’Neill

Chief Claim Officer

Leadership

Matthew Wilson is the CEO of Travelers Europe. He joined the company in 2012 as chief operations officer. Appointed in 2015 as chief executive officer, he has oversight of Travelers Syndicate Management (Syndicate 5000 at Lloyd’s), Travelers Insurance Company and Travelers Insurance Designated Activity Company (DAC).

President and Chief Executive Officer

Matthew Wilson

Mike Lawton has worked at Travelers since 2016. He was appointed chief operating officer in 2025 and is responsible for overseeing daily business operations, technology solutions, driving efficiency and delivering outstanding service to our brokers and customers.

Chief Operating Officer

Mike Lawton

Judy O’Neill is a US-qualified lawyer from California, and she heads up the claim organisation for Europe. She has been with Travelers since 2009, when she formed the in-house legal team for the Claim operation.

Chief Claim Officer

Judy O’Neill

Andy Krampitz

Director of Sales

Andy Krampitz, along with his outstanding national sales team, plays a pivotal role in earning Edge the prestigious title of one of the Best Places to Work. With over three decades of experience in the school photography and yearbook industry, he is a visionary leader who champions transforming school prospects into loyal customers. His dynamic approach, fueled by a passion for customer satisfaction, has propelled Edge’s brand to new heights. Krampitz’s dedication to fostering a sales team that is not only successful but also enjoys their work exemplifies Edge’s commitment to a positive workplace culture.

Director of Sales

Andy Krampitz

Bernadette Rodrigues

Director of Operations

Bernadette Rodrigues is the director of operations at Edge Imaging, where she has dedicated the past 18 years to driving efficiency, quality, and an outstanding customer experience. Known for her meticulous approach to process and performance, she ensures the seamless execution of Edge’s photography and yearbook operations while always looking for ways to innovate and improve. She believes that operational excellence goes hand in hand with team engagement, and she regularly creates opportunities for her team to connect through fun activities that foster collaboration and camaraderie. Rodrigues’ leadership has been central to Edge's reputation as a trusted industry leader, and her commitment to both efficiency and culture makes her a cornerstone of the company's success.

Director of Operations

Bernadette Rodrigues

Megan Pesant

Director of Marketing

Kane Bueler

Director of IT

Darren Watt

Commercial Director

Pam Chhabra

Manager – Residential Strata

Megan Pesant is the director of marketing at Edge Imaging, where she has spent the past 12 years driving brand strategy, communications, and product innovation while championing a workplace culture that is collaborative, creative, and fun. With over a decade of experience in the education and photography industries, she believes that people are at the heart of every successful organization and is deeply passionate about making work meaningful and enjoyable. Pesant’s career has also taken her abroad, from teaching in Korea to working with the National Olympic Committee for the Pan Am Games, experiences that have strengthened her global perspective and commitment to building thriving, people-first workplaces.

Director of Marketing

Megan Pesant

Kane Bueler is the technological backbone of Edge. With unparalleled in-depth expertise and knowledge, he ensures the company’s digital infrastructure remains robust, secure, and innovative. His team’s proactive approach to technology empowers Edge’s team to excel in an ever-evolving digital landscape. Bueler’s dedication to creating a seamless, efficient, and continually improving tech environment reflects the company’s commitment to employee empowerment without compromising security. His IT leadership is pivotal to organizational success, ensuring that Edge continues to thrive in the rapidly evolving digital age.

Director of IT

Kane Bueler

Darren Watt is the commercial director at Stuartholme School, bringing over 20 years of experience in auditing, accounting and business management within the education sector. Since joining in May 2022, he has overseen the school’s commercial operations, including financial strategy, procurement and business services. He holds a Bachelor of Arts in Commerce, a Bachelor of Arts (General), a Graduate Certificate in Business, is a Certified Practising Accountant (CPA) and a graduate of the Australian Institute of Company Directors (GAICD). As a key member of Stuartholme’s leadership team, Watt plays a vital role in supporting the school’s mission within the Sacred Heart network.

Commercial Director

Darren Watt

Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager. As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.

Commercial Manager

Stephen McMillan

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Turnaround time – claims

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Broker communication, training and development

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BDM support

Adam Basaldella

Manager – Claims

Product Manager

Claire Watson

Commercial Manager

Stephen McMillan

“We are with our customers every step of the way. That’s how we help reduce risk, prevent loss and protect businesses”

Judy O’Neill, Travelers Europe

“When things go wrong, we help make them right”

Judy O’Neill, Travelers Europe

Travelers Insurance again ranks among the UK’s top performers for claims service, earning Insurance Business UK’s 5-Star Claims award for 2025 for a second straight year. The recognition reflects a mix of technical expertise, sector knowledge, and a claims service built on transparency and responsiveness. For Travelers, the award reinforces a long tradition of partnership with brokers and clients when reliability matters. With more than 165 years of experience, Travelers remains a leader in commercial property and casualty insurance. The company wrote the first auto policy, the first aircraft liability cover, and personal accident protection for astronauts. That heritage still guides how the business manages risk. Each policy receives individual attention, from a single-person operation to a global corporation, and reflects the realities of modern commerce. Travelers works across many sectors that include aviation and space, marine and energy, manufacturing, health and care, and technology. Specialist risk control consultants spend time with clients to identify emerging threats before they escalate. When incidents occur, in-house claim professionals move quickly so businesses can keep moving forward with minimal disruption. The claim philosophy rests on experience, preparation, and accountability. As Judy O’Neill, Chief Claim Officer – Europe explains, “When things go wrong, we help make them right.” That mindset defines the work and treats each claim as an opportunity to build confidence and strengthen relationships. Accessibility supports that promise. Brokers and clients can expect regular updates, straightforward guidance and dependable support. Claims handling goes far beyond settlement. It touches continuity, reputation and people. The aim is a service that protects a client’s business and brand and workforce with the consistency that brokers value.

IQumulate invests in education and people, which are vital to attracting new business and talent to the company. “We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.” Clients can also expect a lot from working with IQumulate. “Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”

Medal

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Benefits

Compensation

Culture

Diversity, equity and inclusion

Innovation

Reputation

Sustainable programs

Overall

Travelers also recognises that the nature of risk is changing. Global supply chains, digital exposure and severe weather continue to reset expectations for response. The perspective is clear, says O’Neill, “We are with our customers every step of the way. That’s how we help reduce risk, prevent loss and protect businesses.” It is a human promise backed by systems and expertise that reach across markets. As part of The Travelers Companies Inc., the firm combines international strength with a local presence across the UK and Ireland. Risk control and claim delivery model underpins steady performance and a reputation for reliability. Strategic partnerships and insurer networks extend access to support where clients operate. That reach helps keep service consistent across different jurisdictions and regulatory environments. The result is a claims operation that many brokers know and trust. The 5-Star Claims award affirms the standard. Consistent results, open communication and practical innovation continue to show how a heritage insurer adapts and delivers. Travelers pairs technical skill with the kind of service that reads as personal and accountable. The message is familiar to clients who have worked with the company over time. When events disrupt business, the team is present, the updates are timely and the decisions made. Travelers remains focused on the essentials that matter to brokers and their clients. Individual underwriting. Sector depth. Straightforward contact with people who own outcomes. The approach has momentum, and it continues to earn confidence in a market that rewards steady execution.