Headquarters:
30 Fenchurch Street, London, EC3M 3BD
Year founded:
1886
Number of employees:
13,275
Phone:
+44 (0)20 7105 4000
Email:
enquiries@uk.qbe.com
Website:
qbeeurope.com
LinkedIn:
linkedin.com/company/qbe-european-operations
“Customers value our ability to respond to real-time risks, not just with insurance, but with meaningful insight and proactive support”
Neil Fleming, QBE
QBE
Matt Lacy
Director, Client Proposition
Neil Fleming
UK Construction and Engineering Portfolio Manager
David Dexter
Risk Solutions Practice Leader, Casualty and Construction
Leadership
Matt Lacy has over 30 years of experience in insurance and has been with QBE since 2002, holding a variety of leadership positions including head of London markets, director of casualty and, most recently, program director for construction and multinational. In February 2023, he was appointed to the newly created role of director of client proposition, bringing together multiple specialisations under one leadership structure: risk solutions, client capability, client management and proposition management.
Director, Client Proposition
Matt Lacy
Neil Fleming has over 20 years’ experience within the construction and engineering insurance market, working with QBE’s construction practice for the last eight years, and in the senior role of portfolio manager since April 2025. Fleming ensures a consistent approach across underwriting, claims, risk solutions and customer engagement. He previously held senior underwriting roles at Chubb and Allianz.
UK Construction and Engineering Portfolio Manager
Neil Fleming
David Dexter has led QBE’s casualty and construction risk solutions team since 2020, helping customers to positively influence their safety, health, liability and construction risk profile.
Risk Solutions Practice Leader, Casualty and Construction
David Dexter
Sonia Carballo
Client Executive
Sonia Carballo has over 20 years of experience in the insurance market and joined QBE’s client engagement team in 2016 as a client executive. Specialising in construction, she looks after some of QBE’s largest contractor customers, bringing together all lines of business and all functions to align to the needs of the customer.
Client Executive
Sonia Carballo
Mike Haley
Head of Claims, Relationship Management and Multinational Claims
Mike Haley has been a leading figure in QBE’s claims executive team since 2016 and chairs QBE’s construction claims team, bringing together construction claims capability across all lines of business. He has over 30 years of experience in the commercial insurance industry, the majority of this time working with national and multinational businesses, in technical and leadership claims roles, as well as customer and partnership management.
Head of Claims, Relationship Management and Multinational Claims
Mike Haley
As the construction sector navigates a period of change and complexity, QBE Europe has emerged as a market leader, recognised for its technical expertise, partnership-led approach and long-term commitment to customers.
Neil Fleming, QBE UK’s construction and engineering portfolio manager, says, “Our culture is built around partnership, expertise, and long-term vision. We work closely with our customers to really understand their businesses and challenges, help them anticipate and mitigate risk, and deliver tailored, intelligent solutions.”
A key differentiator is QBE’s dedicated construction practice: a team of specialists with deep sector expertise and practical, on-the-ground experience. The company’s holistic approach integrates underwriting, claims, and risk management, to deliver consistent, high-quality service at every stage.
“Customers value our ability to respond to real-time risks, not just with insurance, but with meaningful insight and proactive support,” says Fleming.
QBE’s leadership team has fostered a strategic, unified approach to construction insurance, underpinned by technical excellence and strong customer relationships. This enables QBE to stay ahead of sector-specific risks and emerging challenges, from ESG reporting to evolving regulatory complexity.
“We are tuned into the market, and we regularly engage through webinars, events and media to share insights with customers and brokers on a range of technical subjects and emerging risks"
Neil Fleming,
QBE
Adrian Browne
Portfolio Manager, UK Casualty
Chris Pavlou
Portfolio Manager, Professional Indemnity
Tim Clarke
Senior Underwriter, Professional Indemnity
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Adrian Browne has more than two decades of experience in insurance, spanning actuarial pricing and underwriting leadership. In the last four years, he has worked as portfolio manager for UK Casualty. In June 2025, QBE announced his appointment as director of underwriting, casualty for the UK, effective from 1 January 2026, following Anna Bennett’s decision to retire at the end of 2025.
Portfolio Manager, UK Casualty
Adrian Browne
Chris Pavlou has been in the London market for 25 years and with QBE since 2016, in various roles within the financial lines and speciality underwriting team. He has been in his current role overseeing the professional indemnity portfolio since May 2022.
Portfolio Manager, Professional Indemnity
Chris Pavlou
Tim Clarke has been in the insurance industry for over 20 years and has been with QBE since October 2022. Prior to this, he held a senior underwriter role at RSA, followed by Zurich, where he specialised in construction and global corporate risks.
Senior Underwriter, Professional Indemnity
Tim Clarke
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Dave Longbottom
Chief Technology Officer
Alex Ventura
Head of Marketing
Damian Palovick
Senior Vice President of Underwriting
AXA XL – Delegated Authority Programs, North America
Dr. Mary Lavoie
Head of Risk Management and Senior Vice President
AXA XL – Delegated Authority Programs, North America
Mark Bernacki
Chief Underwriting Officer
Ryan Armijo
Chief Operating Officer, Underwriting Division
Bob Petrilli
President, Underwriting Division
Arch provides underwriting solutions across a diverse and growing portfolio of more than 20 business classes, spanning multiple platforms in the London company market, the Lloyd’s market, the UK regional market as well as markets in Australia, Bermuda, and the EU.
Through their Lloyd’s and London company market platforms, Arch provides customised solutions and high levels of capacity across multiple (re)insurance classes. Arch’s UK Regional division, launched in 2018, offers specialised insurance solutions for a wide range of businesses, from 11 locations across the country.
The past few years have been transformational for Arch Insurance International. Since 2019 the company has more than trebled in size in terms of GWP, and this growth has been seen across all territorial platforms. In 2021 Arch launched its new brand promise, Pursuing Better Together, encapsulating an approach to doing business based on collaboration, responsiveness, and a genuine commitment to continually raising the bar.
Arch has a clearly defined three-year plan that is underpinned by more than 100 objectives.
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The insurer’s construction system itself is built to integrate underwriting, claims, risk engineering, and customer management, providing insureds with actionable insights into their total cost of risk. This supports QBE in proactive decision making and risk mitigation, helping to reduce both the frequency and severity of potential losses.
“Our objective is to provide our customers with the right cover, the right advice, and the right support and risk mitigation guidance,” Fleming adds.
QBE offers a comprehensive suite of construction insurance products, including contractors combined, employers’ and public/products liability, contractors all risks, surety, professional indemnity, cyber, and project-specific OCIP/CCIP programs. Policies are tailored to meet the needs of both large and small construction businesses, with flexibility in policy terms and conditions.
Known for their responsiveness, QBE’s specialist construction claims team is trusted for delivering fast and clear responses. “For urgent decisions we act quickly and collaboratively,” Fleming confirms.
Innovation is also central to QBE’s value proposition. The QRisk portal offers customers a centralised digital hub of technical resources, eLearning modules, and self-assessment tools. Meanwhile, QBE’s proprietary Minds in Business initiative addresses mental health and well-being, a growing concern in the sector. QBE’s in-house Risk Solutions team, together with a panel of specialist partners, helps clients integrate these services into broader enterprise risk strategies.
QBE’s underwriting appetite is broad, serving everyone from the largest UK contractors and developers to mid-sized contractors and sub-contractors. The company continues to expand its capabilities in project-specific placements, with the capacity to support major infrastructure works and complex, multi-phase developments.
“At QBE, we do both. We are tuned into the market, and we regularly engage through webinars, events and media to share insights with customers and brokers on a range of technical subjects and emerging risks,” says Fleming.
With a collaborative, forward-thinking team and a consistent commitment to long-term partnership, QBE Europe is setting a new standard for construction insurance in the UK.