Profile
"West Oak’s success has come from always putting our clients’ best interests first and always finding ways to improve and add more value to them"
Andrew mcquiston,
west oak family office, wellington-altus private wealth
Crystal Gonzalez, vice president, Small Commercial at Arch Insurance Group is a rising woman of color leader in the insurance industry. She represents intersectionality as a woman, woman of color, Latina, and first-generation college graduate in her family.
“Women are not just a monolithic group defined by all the same demographics and all the same experiences,” she says. “My path is unique to me. My story is a source of inspiration to many, especially for those who work in an industry where they rarely, if at all, see another at a senior leadership level who are a cultural or physical representation of themselves.”
Prior to joining Arch in 2021, Crystal held eight different roles of increasing responsibility during her career progression at The Hartford, while earning her MBA at University of Hartford with a concentration in leadership. She was awarded the highest recognition an underwriter can achieve, Honors Circle. As a transformational leader, she consistently focuses on coaching, development including mentoring, and process improvement. She earned her Chartered Property Casualty Underwriter designation and was included in the “40 under Forty” list by the Hartford Business Journal. She has been a business lead for Voice of Customer, digital adoption, digital quoting and collaboration with the innovation lab.
Crystal has had many accomplishments in service to her community. She has been a key contributor towards developing a segment-wide diversity and inclusion council, including strategy and accountability executive consulting. She is a highly engaged employee resource group leader who shares culture and insights. As co-chair of the Hispanic Leadership Network employee resource group, she has led several events, including Junior Achievement in a Day with 36 volunteers.
Furthermore, she led a 12-month personal growth and career development program for Leaders of Color in 2020 that accelerated the career progression of many employees at The Hartford. She was part of the Professional Women’s Network Enterprise Leadership Team in 2021. She serves on the advisory council of Connecticut College’s Hale Center for Career Development. She is serving on her second year as president of Prospanica Connecticut, an association of Hispanic business professionals committed to creating and sharing relationship-building opportunities, assisting with professional development and career growth, and empowering professionals to reach their maximum potential educationally, economically and socially. Key sponsors include organizations such as Travelers, The Hartford, United Healthcare and Arch Insurance.
In collaboration with NAAIA and APIW, Crystal co-led a women’s history month event focused on elevating the role of women in business. She also co-led an annual Diversity, Equity and Inclusion Summit nationwide. She was awarded chapter leader of the year by Prospanica National for her contributions to community, students and business professionals.
Crystal was featured in Career Conversations, where she gave college students the opportunity to learn more about the insurance industry. Outside of business, she can be found coaching local sports teams, volunteering for school activities, and leading faith formation for second graders.
What does she think are the major challenges facing women in insurance today? “Equal pay for equal work at the highest level, leadership and representation,” she says. “Highlighting women helps all of us receive better recognition and improved consideration.”
CityPlace II, 16th Floor, 185 Asylum Street Hartford, CT 06103
959 777 6093
cgonzalez@archinsurance.com
linkedin.com/in/crystalegonzalez
insurance.archgroup.com
Crystal Gonzalez
Vice President, Small Commercial
Arch Insurance
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2020–present
Insurance Business Magazine | Key Media
Deputy Principal at Australian Christian College - Southlands
Doctor of Education
2020–present
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2021
Ted Talk in collaboration with key media
Year 7 Community Leader and Leader for Learning Technologies and Platforms at Northern Beaches Christian School
Master of Business Administration, 2017–2019
2021
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2013
Ted Talk in collaboration with key media
Master of Education (Curriculum and Pedagogy)
2013
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Ted Talk in collaboration with key media
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Ted Talk in collaboration with key media
Bachelor of Education (Primary)
2009–2012
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2010–2012
2012–2015
2015 – 2017
2017–2021
2021–Present
Anne Hardner
Executive Vice President, Executive Assurance Division
Arch Insurance
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Insurance Business Magazine | Key Media
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Ted Talk in collaboration with key media
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Ted Talk in collaboration with key media
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Ted Talk in collaboration with key media
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Ted Talk in collaboration with key media
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2010 – 2012
2012 – 2015
2015 – 2017
2017 – 2021
2021–present
Crystal Gonzalez
Vice President, Small Commercial
Arch Insurance
Read on
Special Report
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Bio
Milestones
2021–Present
2017–2021
2015–2017
2012–2015
2010–2012
2021–present
Insurance Business Magazine | Key Media
Arch Insurance, Small Commercial Profit & Loss Leader
Hartford Business Journal’s 40 under Forty, 2021
President, Prospanica Connecticut, 2021-2022
Prospanica Chapter Leader of the Year, 2021
Advisory Council for Connecticut College’s Hale Center for Career Development, 2021-2022
2021–present
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2017 – 2021
Human Resources Magazine | key media
The Hartford, Small Commercial Sales & Underwriting Leader
Professional Women’s Network Enterprise Team Leader, 2021
The Hartford Small Commercial Diversity and Inclusion Council Accountability Leader, 2020-2021
The Hartford PODER Lead (Program Of Development for Exceptional Results), 2019-2022
Hispanic Leadership Network Chair, 2018-2020
Connecticut New Venture First Place Award, 2018
Beta Gamma Sigma - International Business Honor Society, 2018
2017 – 2021
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2015 – 2017:
Human Resources Magazine | key media
The Hartford, Small Commercial Senior Underwriter
Carrier countrywide Workers’ Compensation Resource, 2015-2017
The Hartford Honor’s Circle – Highest Performers Countrywide, 2017
2015 – 2017
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2012 – 2015
Human Resources Magazine | key media
The Hartford, Small Commercial Underwriter
The Hartford Leadership Program, 2016
Lean Six Sigma Yellow Belt, 2015
2012 – 2015
2009–2011
2010 – 2012
human resources | key media
The Hartford, Property & Casualty Producer
The Hartford Sales Excellence – Top 5% Sales Performance Countrywide, 2011
2010 – 2012
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Milestones