Profile
“Building strong relationships based on trust and understanding is key to our success”
Rohit Verma,
Crawford & Company
Rohit Verma is president and chief executive officer of Crawford & Company, one of the world’s largest independent providers of claims management, which has a presence in 70 countries and over 10,000 employees.
A leader who drives cultural and operational transformation in a rapidly evolving industry by fostering a culture of empowerment and a growth mindset, his strategy involves investing in technology and operational excellence, and ensuring clear communication and engagement with employees and clients.
“I approach my role with a focus on continuous improvement and innovation. My career has been driven by a passion for connecting with people and building deep relationships within and beyond our industry,” Verma says. “I genuinely enjoy solving problems and creating business impact.”
Communicating adeptly with clients is a priority throughout Crawford & Company and championed by Verma, who demands that it is:
· clear
· transparent
· proactive
He adds, “Building strong relationships based on trust and understanding is key to our success.”
Verma is proud to lead an organisation that has a clear purpose to restore lives, businesses, and communities. This is why he has ensured there is diversity among the firm’s employees to represent the societies and communities where they live, work, and serve.
5335 Triangle Parkway, Suite 325, Peachtree Corners, GA, 30092-6500
+1 404 300 1000
Rohit_Verma@us.crawco.com
linkedin.com/in/rohit-verma-4291a5
crawco.com
Rohit Verma
President and CEO
Crawford & Company
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“I aspire to leave a legacy of innovation, client-centricity and a strong, engaged workforce that continues to drive the industry forward”
Rohit Verma,
Crawford & Company
2005–2007
2007–2017
2017–2020
2020–present
2020–present
Engagement Manager, McKinsey & Company
2005–
2007
Regional Executive, Zurich North America
2007–
2017
Chief Operating Officer, Crawford & Company
2017–
2020
President and CEO, Crawford & Company
2020–
present
Founding Executive Member for Honey Insurance, a tech-enabled Insurance company, with broad remit including operations, risk and compliance, people and culture, claims, contact centres
Accolades include but are not limited to Leader of the Year at IAG, Linde Group International Global Talent Circle Inductee, Selection in the CommBank Executive Manager Talent Program, Top 10 APAC CX and Contact Centre Executive Influencers, Industry National CX Leader of the Year
Postgraduate qualifications in mathematics, physics, leadership and executive coaching
2020–
present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Kuhn says, “I would say my career has been one of more of chance and opportunities than a set plan. And it’s interesting how one decision has a ripple effect on putting you on a different path than maybe where you thought you would be.”
He highlights his spell at Endurance as his biggest professional achievement to date.
“It took some time, but we took them from really being viewed as a reinsurance company to being viewed as a global insurance company.”
It’s this type of innovative attitude that is powering Westfield Specialty forward so successfully.
Kuhn explains, “Westfield Specialty and I have been trying to make sure we are opportunistic in the marketplace and that has allowed us to grow profitably and create a broader and more diversified portfolio.”
Part of this has seen the firm acquire the existing Lloyd’s of London Syndicate 1200 in February 2023. It is also Kuhn’s ingenuity that has allowed Westfield Specialty to outperform expectations in challenging market conditions.
“I would say it’s been the understanding that there is a limited window of time. We're in this unique market, we need to be fast and decisive to take advantage of market opportunities before the market begins to move away,” he comments. “Additionally, I'd like to say we move with a lot of speed, but we do it in a thoughtful and methodical approach, not just to be the first.”
However, it has been an intricate process to ensure his team are onboard with his vision. Kuhn places importance of explaining his targets and the blueprint to achieve them.
He adds, “The biggest challenge is getting everyone comfortable with the pace that I’m looking for to drive our buildout and growth. How I deal with it is by being open and transparent, and responsive to questions or concerns. This way, everything gets thoroughly discussed and resolved.”
With almost four decades in the industry, Kuhn has developed methods that have consistently delivered. It is why he has been tasked with so many leadership roles and he intends to maintain his focus on creating more success at Westfield Specialty.
“I think I am and have always tried to be methodical. I look at the big picture yet stay focused on executing the different opportunities or plans that I have in front of me. I don’t get emotional or make emotional decisions.”
“We target a diverse range of clients, including insurance companies and self-insured entities, to provide comprehensive claims management and outsourcing solutions. This diversity allows us to leverage our expertise across various sectors,” he explains.
After assuming his roles in 2020, he describes his biggest achievements as leading Crawford & Company through a significant cultural and digital transformation and redefining the strategy to focus on client-centric solutions.
Verma’s ability to lead change and implement new strategies is defined by what he refers to as an “insatiable desire to learn”.
“I am naturally curious and ask a lot of questions. Asking questions enables me to expand my understanding and appreciation for issues, opportunities, and challenges.”
A significant part of Crawford & Company’s success rests with Verma’s passion to raise standards and deliver results. Due to the firm’s size and scale, he has been able to display this internationally.
He says, “Being part of a global organization like Crawford & Company has provided me with the opportunity to work across different regions and cultures, enhancing my ability to drive global initiatives and make a significant impact.”
With almost two decades of experience, Verma has plenty of ambition remaining but does consider the significance of his career across the insurance sector.
“I aspire to leave a legacy of innovation, client-centricity and a strong, engaged workforce that continues to drive the industry forward.”
Kuhn joined Westfield Specialty in the firm’s first year (2021) and has established the company’s presence in the specialty market. By the end of 2023, the firm is expected to surpass $1.3 billion in GWP after writing $300 million in 2021.
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