Headquarters:

210 Hudson St, Jersey City, NJ

Year founded:

2001

Number of employees:

2,500+

Phone:

212 220 7120

Email:

ahansen@suttonplanning.ca

Website:

insurance.archgroup.com

LinkedIn:

linkedin.com/company/arch-insurance-group

“We prioritise embracing cutting-edge technologies, creative problem solving and continuous improvement to enhance our premium funding solutions and provide exceptional value to our clients”

Brett Bastow, IQumulate Premium FundinG

Patrick Nails

Executive Vice President, Chief Claims Officer 

Nora Deveau

Executive Vice President, Deputy Chief Claims Officer 

Shiva Altadonna 

Senior Vice President, Claims Administration

Leadership

Pat Nails is the chief claims officer for Arch Insurance Group. He joined Arch in April 2004 and held a number of positions in legal, claims, and reinsurance before being named general counsel in 2012. In April 2018, he subsequently moved over to the claims department, assuming the role of chief claims officer for Arch. Prior to joining Arch, Nails spent 10 years at Kemper Insurance Companies and five years in private practice in his hometown of Chicago, IL. He received his BS in Finance from the University of Illinois and his JD from the Chicago-Kent College of Law. In addition, he teaches as an adjunct professor at Temple University’s Fox School of Business. 

Executive Vice President, Chief Claims Officer 

Patrick Nails 

Nora Deveau is the deputy chief claims officer for Arch Insurance Group. She was promoted from executive vice president of claims in December 2022. She has technical claims responsibility for all business lines in the portfolio. Deveau joined Arch’s casualty claim department in January 2005 and has held various roles of increasing responsibility, including as senior vice president and chief technical claim officer. Prior to joining Arch, she practiced as an associate attorney at Mendes & Mount LPP, an insurance defense firm. Deveau has a Juris Doctor from St. John’s University School of Law and a Bachelor of Science with honors from the University of Scranton. She is a licensed attorney in New York. 

Executive Vice President, Deputy Chief Claims Officer

Nora Deveau 

Shiva Altadonna is senior vice president of claims shared services, with 22 years of insurance claims experience. Prior to her current role, she managed teams and handled claims in specialty and professional lines. Before moving to Insurance, Altadonna practiced law in New Jersey. She holds a BA from Barnard College and a JD from Rutgers Law School.

Senior Vice President, Claims Administration 

Shiva Altadonna 

BRETT BASTOW, IQUMULATE PREMIUM FUNDINGs

Leadership

Dayne Thornicroft

Senior Vice President, Claims

Dayne Thornicroft is a senior vice president within Arch Insurance Claims heading analytics, metrics, strategy and technology. He is currently leading the implementation of Guidewire Claims Center from a business perspective. He is building the Claims 3-year strategic plan as well as executing on several other analytics related initiatives. He has spent almost two decades in the property and casualty insurance industry in several roles at four major carriers prior to Arch. Most recently, he was the Chief Financial Officer within Assurant’s Global Housing division where he was responsible for a $2 billion P&L. He holds an MBA from Boston College, where he graduated with Beta Gamma Sigma honors and distinction, and he has an undergraduate degree in Finance from the University of Massachusetts. He also holds the Chartered Property Casualty Underwriter designation.

Senior Vice President, Claims 

Dayne Thornicroft 

Vincent Kellaher 

Senior Vice President, Property & Casualty Claims 

Vincent Kellaher currently serves as senior vice president of claims at Arch Insurance. He provides leadership and technical claim direction for the property & casualty claim lines of business. Prior to joining Arch in August 2015, Kellaher served as chief claim officer for Carolina Casualty and Gemini Transportation Underwriters, a division of WR Berkley. Prior to WR Berkley, he worked for Zurich Insurance, serving in both domestic and international claim assignments. From 1996 to 2007, he directed and managed Zurich 36 Field claim offices in the US.

Senior Vice President, Property & Casualty Claims 

Vincent Kellaher 

Stevens & Associates Lawyers is a leading and trusted employment law firm based in Sydney known for delivering high-quality legal expertise in the area of employment law and industrial relations across Australia, alongside a proven track record of effectively and swiftly resolving a variety of workplace law issues. In the past year, the firm’s growth has been notable. It has: • experienced a 213% growth in the number of client matters, increasing from 149 client matters in the 2022 financial year to 390 client matters in the 2023 financial year • improved its online visibility, leading to over 50 online enquiries each month and a conversion rate of client leads of up to 40% • significantly expanded the breadth and type of matters that it advises on day to day, which has increased the firm’s skillsets, diversity and resilience • expanded its community outreach by collaborating with local Sydney venues for client seminars and continuing active participation in a Sydney small/family business group Stevens & Associates Lawyers has adapted to digital trends by implementing an effective strategy with SEO and web design, resulting in a structural shift that has seen increased representation of employees where the firm previously mainly advised employers. The firm’s recognition as a “Fast Firm” attests to its momentum in the employment law space.

“IQumulate is on a technology journey, and we’re just getting started”

Wayne Tower, IQumulate Premium Funding

Brian Kristiansen 

Senior Vice President, Executive Assurance Claims

Francine Minervini 

Senior Vice President, Chief Technical Claims Officer

Nicholas Webber

VP, WC Litigation 

Pam Chhabra

Manager – Residential Strata

Brian Kristiansen joined Arch in 2012, and currently oversees Arch’s executive assurance, healthcare, professional liability, cyber, surety, and warranty and lenders solutions claims groups. Prior to joining Arch, he held various positions in the claims groups at two other insurance carriers. Kristiansen began his insurance career at a New York City law firm, where he represented insurance carriers in connection with management liability coverages.

Senior Vice President, Executive Assurance Claims 

Brian Kristiansen 

Francine Minervini is chief technical claims officer at Arch Insurance. She joined the company in 2007 as an assistant vice president in the casualty division and has held various roles of increasing responsibility in the claims department, ultimately being promoted to senior vice president in 2018. Prior to joining Arch, Minervini held several claims handling roles with AIG. She has her JD from New England School of Law and a Bachelor of Arts in political science from Seton Hall University. She is licensed to practice law in New Jersey and New York. 

Senior Vice President, Chief Technical Claims Officer 

Francine Minervini 

Cemal Akgul sees the head of risk and collections role as pivotal in guiding and influencing business decisions. He has more than 15 years of experience across financial and government services, most recently with the NDIS, where he was the leading consultant driving the Risk Management process’ nationwide. Prior to that, he served various roles at BMW Finance across the United States, Hong Kong, Germany and Australia. During Akgul’s tenure at BMW Finance, he predominately worked in risk management, guiding the organisation through seismic changes between 2016 and 2018. In his time prior, he was based out of New York, leading BMW Finance’s American subsidiary's market risk and data analytics teams between 2011 and 2016. Akgul values a balanced approach to business, encourages a positive work culture and is passionate about teaching and guiding the business and individuals at IQumulate.

Head of Risk and Collections

Cemal Akgul

Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager. As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.

Commercial Manager

Stephen McMillan

One culmination of these efforts has been the real-world, needs-based IQEdge solution. A one-stop online quoting tool designed for both the Australian and New Zealand markets, IQEdge delivers quotes in under 60 seconds. Plus, the solution offers quote comparison and quote versioning capabilities, enabling users to review vital historical and financial data in a single page view. IQEdge can streamline and automate application processing, underwriting document verification and payment collection, cutting the need for manual labour and minimising processing errors. A digital “self-service” platform, IQEdge, reduces the need for customer and administrative support. Meanwhile, borrowers can access their accounts, make payments and manage their policies independently and through sales and support teams, which are always available for further assistance. “We’ve created a quality platform that simplifies the quoting process yet amplifies the customer experience,” says Gordon. “It’s a real game changer.” IQumulate offers an online digital quoting tool to clients. The best-in-market solution enables IQumulate to tailor funding offerings to brokers that align with their prefered distribution channel.

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Broker's Pick – Personal Accident and Illness Insurance

Turnaround time – claims

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Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick

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What does IQumulate have in mind for the future? “IQumulate is on a technology journey, and we’re just getting started,” says Wayne Tower, CEO. “Through continuous engagement with our clients, partners, marketplace and industry, we will listen to the needs as they arise and position our business to be agile and respond to changes as they occur. “Faster decision-making innovations such as AI-powered decision support systems can expedite the underwriting and approval process, leading to quicker responses to clients. This can improve client satisfaction and potentially attract more business, with the potential to allow IQumulate to capture a larger market share, whilst continuing to deliver service excellence to clients.” “As forward-thinkers with a digital and ‘do it better’ mindset, we collectively and proactively look to learn and improve on our customer experience for our clients, paving the way for successful business outcomes for our clients and our business in the coming years ahead. “We’re excited for the future and look forward to what’s on the horizon.”

What does IQumulate have in mind for the future? “IQumulate is on a technology journey, and we’re just getting started,” says Wayne Tower, CEO. “Through continuous engagement with our clients, partners, marketplace and industry, we will listen to the needs as they arise and position our business to be agile and respond to changes as they occur. “Faster decision-making innovations such as AI-powered decision support systems can expedite the underwriting and approval process, leading to quicker responses to clients. This can improve client satisfaction and potentially attract more business, creating a competitive advantage with the potential to allow IQumulate to command premium pricing or capture a larger market share. “As forward-thinkers with a digital and ‘do it better’ mindset, we collectively and proactively look to learn and improve on our customer experience for our clients, paving the way for successful business outcomes for our clients and our business in the coming years ahead. “We’re excited for the future and look forward to what’s on the horizon.”

Adam Basaldella

Manager – Claims

Product Manager

Claire Watson

Commercial Manager

Stephen McMillan

Claire Watson

Product Manager

Claire Watson

Product Manager

Claire Watson

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Ivan Verescuk

Chief Executive Officer and Managing Director

Shaun O’Brien

Head of Underwriting

Emily Walker

Head of Strata and Development

Rex Oakman

Head of Operations and Risk

Sandy Newton

Head of Underwriting

Andrew Mitchell

Manager – NSW

Michael Prokopis

Manager – Southern Region

Pam Chhabra

Manager – Residential Strata

Jeffrey Valdivia

Manager – Commercial Strata

Adam Basaldella

Manager – Claims

Arch Insurance is a market-leading insurer providing a wide range of property, casualty, and specialty insurance options for corporations, professional firms, and financial institutions across the US. Its approach to doing business is based on collaboration, responsiveness, and commitment. Together with its business partners, Arch Insurance pursues better ways of doing things and designing more effective solutions to respond to the needs of its customers.

IQumulate invests in education and people, which are vital to attracting new business and talent to the company. “We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.” Clients can also expect a lot from working with IQumulate. “Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”