Profile
“Being true to who we are is key; we are purely a referral-based business. There is zero marketing or advertising”
Adam Rakowski,
Ortus Financial
Nora Deveau is the deputy chief claims officer at Arch Insurance North America, a role she stepped into after being promoted from executive vice president of claims in December 2022. With a focus on technical claims across all business lines in Arch’s portfolio, she plays a key role in overseeing the company’s claims operations.
Deveau joined Arch’s casualty claims department in January 2005 and has since held a series of increasingly senior positions, including senior vice president and chief technical claims officer. Before joining Arch, she was an associate attorney at Mendes & Mount, LLP, an insurance defense firm, where she honed her legal expertise.
Deveau holds a Juris Doctor from St. John’s University School of Law and a Bachelor of Science with honors from the University of Scranton. She is a licensed attorney in New York.
901 Main Street, Suite 3650, Dallas, TX 75202
972 439 9477
ndeveau@archinsurance.com
linkedin.com/in/nora-deveau-3bb586285
insurance.archgroup.com
Nora Deveau
Deputy Chief Claims Officer, Arch Insurance North America
Arch Insurance
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“You can’t control the outcome, but you can always control what version of you turns up every day”
Adam Rakowski,
Ortus Financial
2003
2005
2011
2018
2022
Began career as an insurance attorney at Mendes & Mount, LPP
2003
Joined Arch Insurance as a Senior Claims Manager
2005
Promoted to VP, Casualty Claims at Arch Insurance
2011
Promoted to SVP, Chief Technical Claims Officer at Arch Insurance
2018
Promoted to EVP, Deputy Chief Claims Officer at Arch Insurance
2022
Milestones
Milestones
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“You can’t control the outcome, but you can always control what version of you turns up every day,” he says.
While at the helm of a rapidly growing business and a family that includes two young children at home, Rakowski has learned to manage what he calls a “never-ending list of commitments” that consists of a new team member each month, a new interstate office and two to three new referral partners monthly.
“Our business is a human business, so investing genuine time in every person can be draining on a personal level. Balancing it all is a challenge,” he says. “Simply put, do what you say you will do, and act at all times with honesty and integrity, being respectful and empathetic. The financial outcomes are a byproduct of the human interactions we have.”
Attracting, retaining and delivering exceptional client outcomes and service starts with a sincere interest in their journey and remaining relevant to them as their lives and needs evolve, notes Rakowski. He points out that he and his team put in most of the work upfront in building meaningful relationships, which is a testament to its 99% client retention rate.
He says, “We are clear in the types of clients we work best with and our value proposition. We also look for a cultural alignment with all of our referral partners, and we are acutely aware of our strengths and how different we are from our industry peers.”
Rakowski recently opened a Queensland business and plans a foot in every other capital city. He strives to establish the brokerage as a national business with on-the-ground representation in every state by the end of 2025.