Profile
“Being true to who we are is key; we are purely a referral-based business. There is zero marketing or advertising”
Adam Rakowski,
Ortus Financial
Jason Kunert joined Amwins to fill a brand-new, strategically important role as its first-ever head of claims, marking a major investment from Amwins in claims leadership and infrastructure. He has spent the last 18 months building and managing a formal claims infrastructure aimed at streamlining processes, enhancing client experiences, and fostering consistency and specialization.
So far, the biggest challenge for Kunert at Amwins has been establishing an organization from the ground up. He has done so with the same client-first mindset that enabled him to achieve success in his three decades in the insurance industry.
“If something goes wrong, we are here to help” is the mantra he instills in his team at the claims organization he continues to build.
Among other challenges are those facing this segment of the industry at large, including escalating claims inflation, particularly in the casualty sector. Kunert is advocating for industrywide efforts to adapt to these factors, and for the industry to encourage more comprehensive actions such as tort reform measures and others to help mitigate skyrocketing claims exposures.
Kunert brought to Amwins 30 years of insurance industry experience, including leadership roles at Hiscox USA, RLI Insurance, Nationwide, and Scottsdale Insurance Company. During his time with Amwins, he’s established its Claims Center of Excellence, drawing on expertise to develop programs and procedures that strengthen the support for sales teams and clients, improve claims outcomes, and leverage data and analytics to drive decisions.
Kunert is a member of the International Association of Claim Professionals (IACP). He has taught courses for NAPSLO/WSIA after those organizations merged. He has also led the claims course at the Marcus Payne Advanced School for nine years and served on WSIA’s education committee for two years.
18700 North Hayden Road, Suite 405, Scottsdale, AZ 85255
312 454 7700
jason.kunert@amwins.com
linkedin.com/in/jasonkunert
amwins.com
Jason Kunert
Executive Vice President, Head of Claims
Amwins
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“You can’t control the outcome, but you can always control what version of you turns up every day”
Adam Rakowski,
Ortus Financial
2000–2019
2019–2021
2021–2024
2024–Present
2023–2024
Associate Vice President, E&S/Specialty Claims at Nationwide
Held various other roles during his nearly 20 years with Nationwide
2000–2019
Assistant Vice President, Claims at RLI
2019–2021
Vice President, Claims at Hiscox USA
2021–2024
Executive Vice President, first-ever Head of Claims at Amwins
2024–Present
2023: WSIA (NAPSLO) Intern, President of UFO (WSIA/AAMGA), WSIA Education Foundation Executive Committee
2024: Promoted to President of Binding
2023–2024
Milestones
Milestones
ELITE WOMEN 2024 JUDGE
“You can’t control the outcome, but you can always control what version of you turns up every day,” he says.
While at the helm of a rapidly growing business and a family that includes two young children at home, Rakowski has learned to manage what he calls a “never-ending list of commitments” that consists of a new team member each month, a new interstate office and two to three new referral partners monthly.
“Our business is a human business, so investing genuine time in every person can be draining on a personal level. Balancing it all is a challenge,” he says. “Simply put, do what you say you will do, and act at all times with honesty and integrity, being respectful and empathetic. The financial outcomes are a byproduct of the human interactions we have.”
Attracting, retaining and delivering exceptional client outcomes and service starts with a sincere interest in their journey and remaining relevant to them as their lives and needs evolve, notes Rakowski. He points out that he and his team put in most of the work upfront in building meaningful relationships, which is a testament to its 99% client retention rate.
He says, “We are clear in the types of clients we work best with and our value proposition. We also look for a cultural alignment with all of our referral partners, and we are acutely aware of our strengths and how different we are from our industry peers.”
Rakowski recently opened a Queensland business and plans a foot in every other capital city. He strives to establish the brokerage as a national business with on-the-ground representation in every state by the end of 2025.