Profile
“Being true to who we are is key; we are purely a referral-based business. There is zero marketing or advertising”
Adam Rakowski,
Ortus Financial
With over 30 years of leadership in the insurance and risk management industry, Paul Kottler has held key roles including risk manager, underwriter, EVP, president, and executive committee member.
His teams have managed over $100 billion in claims across all insurance lines, including complex loss, TPA, mass tort, catastrophe, Lloyd’s, and global corporate programs. As president of US Loss Adjusting at Crawford, he oversees a portfolio with over $1 trillion in insured asset value.
Kottler is known for building modern, diverse, and high-performing teams rooted in professionalism, innovation, and continuous training. He has successfully led firms in insurance adjusting, consulting, and litigation, driving growth and transformation through acquisitions, aqui-hiring, and operational turnarounds at organizations such as GAB Robins, IAS, Engle Martin, McLarens, and Crawford GTS.
He actively contributes to industry advancement through board and advisory roles, including current steering committee member of STEM is for Everyone, and past president of the CLM Arizona Chapter and the Arizona Claims Insurance Association. He also serves on advisory boards for STEM is for Everyone, Alphazyme, RoofRX, and JustClick Media, and is a current member of the World 50 Organization.
5335 Triangle Pkwy, Peachtree Corners, GA 30092
480 559 2211
paul.kottler@us.crawco.com
linkedin.com/in/paulkottler
crawco.com
Paul Kottler
President of US Loss Adjusting Crawford & Company
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Bio
Milestones
“You can’t control the outcome, but you can always control what version of you turns up every day”
Adam Rakowski,
Ortus Financial
2004–2010
2010–2011
2012–2014
2014–2020
2020–Present
RVP, US Property & Casualty, Crawford & Company
2004–2010
President and CEO, IAS Services Group
2010–2011
National Director of Business Development & Dir. of Sales- Specialty Loss Group, Engle Martin & Associates
2012–2014
SVP and later EVP at McLarens
2014–2020
2020–2025: US President, Crawford Global Technical Services (GTS)
2025–Present: President of US Loss Adjusting, Crawford & Company
2020–Present
Milestones
Milestones
ELITE WOMEN 2024 JUDGE
“You can’t control the outcome, but you can always control what version of you turns up every day,” he says.
While at the helm of a rapidly growing business and a family that includes two young children at home, Rakowski has learned to manage what he calls a “never-ending list of commitments” that consists of a new team member each month, a new interstate office and two to three new referral partners monthly.
“Our business is a human business, so investing genuine time in every person can be draining on a personal level. Balancing it all is a challenge,” he says. “Simply put, do what you say you will do, and act at all times with honesty and integrity, being respectful and empathetic. The financial outcomes are a byproduct of the human interactions we have.”
Attracting, retaining and delivering exceptional client outcomes and service starts with a sincere interest in their journey and remaining relevant to them as their lives and needs evolve, notes Rakowski. He points out that he and his team put in most of the work upfront in building meaningful relationships, which is a testament to its 99% client retention rate.
He says, “We are clear in the types of clients we work best with and our value proposition. We also look for a cultural alignment with all of our referral partners, and we are acutely aware of our strengths and how different we are from our industry peers.”
Rakowski recently opened a Queensland business and plans a foot in every other capital city. He strives to establish the brokerage as a national business with on-the-ground representation in every state by the end of 2025.