“I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes”
Dixon Insurance Services
Brittany Zimmer is a managing director of claims and associate general counsel at Euclid Transactional, where she has handled representation and warranty claims for over four years. Zimmer helps manage Euclid’s claims team as it works to create a seamless and transparent claims process with a focus on service and consistency. She engages directly with insureds throughout the process to ensure fair, efficient resolutions.
Zimmer and her team serve as the interface between Euclid’s insureds and carrier partners, and a significant part of her work focuses on maintaining strong relationships with those partners by ensuring that all needs are met in a timely, effective manner.
Since joining Euclid in 2019, the claims team has grown from four to 21 members and the company has seen tremendous growth in terms of both policies underwritten and overall team size. As a result, Zimmer has focused on managing a rising number of claims while taking an active role in training new team members. She has directly trained a large percentage of the claims staff and is an informal mentor to many others, as well as taken a leading role in building out training opportunities and cross-team collaboration within the broader company.
1 Park Ave, 18th Floor, New York, NY 10016
(646) 817 2923
Associate General Counsel and Managing Director, Claims
“To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need”
Dixon Insurance Services
Graduated with a BA from Johns Hopkins University
Obtained JD degree from the University of Pennsylvania Carey Law School
October 2014–June 2019: Associate at Jones Day
At Jones Day, she worked on complex commercial litigation in federal and state courts. Her experience spanned a wide variety of industries and matters involving insurance recovery, contractual disputes, bankruptcy, consumer fraud, and the Fair Credit Reporting Act.
July 2019–January 2023: Associate General Counsel and Senior Vice President, Claims at Euclid Transactional
February 2023–present: Associate General Counsel and Managing Director, Claims at Euclid Transactional
Among her career achievements at Euclid are handling over 150 claims and effecting over $110 million in claims payments to insureds, speaking on several panels at RWI industry events, and serving as an advocate, mentor, and claims representative on various internal programs and initiatives.
Promoted to AgencyCFO™ Advisor at AgencyCFO™
by RD Advisory Group
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Month-on-month market share growth commences
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
How does he distinguish himself among fellow brokers?
“I believe all brokers are working very hard in a difficult market,” he says. “However, I have demonstrated continued growth, advocacy and performance on my client’s behalf, which is now recognised [for 10 consecutive years] in the Elite Broker awards.”
In 1990, Dixon got started with FAI, working in claims and as a team leader. From the late 1990s up until 2003, he worked at FAI and Suncorp in underwriting and as an area manager at VACC, CGU (South East Queensland). From 2003 to 2012, he got into broking and eventually started Dixon Insurance in 2013. Since then, he’s accumulated numerous acccolades, including Elite Broker, Diversity and Equity, and Fast Broker awards.
During the pandemic, Dixon challenged insurers over the Quarantine Act application to insurance wordings. His argument was that the Quarantine Act does not apply as an exclusion, as the Biosecurity Act was invoked by the Morrison Government, and this was not a subsequent amendment to the Quarantine Act. The test case in the Appeals court was won for Dixon’s client with a unanimous five-judge verdict.
He remains focused on transport, manufacturing, motor trade, engineering and large farm clients.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”