Profile
“I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes”
Ken Dixon,
Dixon Insurance Services
For Carl Thompson, 35, his biggest challenge is to balance his rise through the insurance ranks with a bustling home life.
“I stay busy with two kids playing club soccer and we travel most months for games or tournaments out of town,” he says. “I love what I do because it allows me to have a wonderful work-life balance. I’m married to an amazing, supportive wife who is always a great sounding board for marketing and business strategies. I currently lead a team of four and continue to look for ways to break down barriers and reach for the stars.”
One of the reasons for Thompson’s success is his strong foundation as a generalist. After studying actuarial science at the University of Texas at San Antonio, he started out in insurance as a customer service rep at Quirk & Company in 2011. He quickly moved up to lead the manufacturing and construction team. After shorts stints at US Risk and Scottish American, he landed at Risk Placement Services in 2021, where he’s now an area vice president.
To grow and thrive, he asked a lot of questions and pushed himself out of his comfort zone. For example, he would frequently find new prospects through online searches. All along, he’s made the most of every opening.
“My career has definitely followed a path of opportunities,” he says. “I believe everything happens for a reason and certain situations fell through to allow for others to come to fruition. It is all about timing and who you know. I was never looking for a job when I switched companies, but when you meet someone who understands who you are and what you need to do well, you listen. I am very pleased with the path I have chosen and eager to see where it takes me.”
He also prioritizes building relationships – noting that insurance is a people industry – and relies heavily on his time management skills as well as his great memory; he excels at remembering accounts and people. And he remains passionate about his job.
“I love what I do and my performance reflects that,” he says. “I am not here to punch in and punch out; I am truly invested in these relationships and building upon them. If I lose an account, I am not upset because I use it as a learning opportunity and ask questions. Where did it go? What was the reason? Was there something I missed and couldn’t solve? Finding a way to grow from failures is how you succeed.”
2500 CityWest Boulevard, Houston, TX
866 595 8413
ContactRPS@RPSins.com
linkedin.com/in/carl-thompson-09556135
rpsins.com
Carl Thompson
Area Vice President
Risk Placement Services
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“To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need”
Ken Dixon,
Dixon Insurance Services
2011
2014
2017
2018
2021
Began his career at Quirk & Company as CSR; earned his ASLI designation; named leader of Manufacturing and Construction team, doubling the team’s size within three years
2011
Transferred to Dallas to establish and lead local growth team
2014
Joined Scottish American to start a book from scratch in Texas and train new producers
2017
Named Scottish American New Business Producer of the Year
2018
Joined Risk Placement Services as Area VP of Binding operation in Texas, and doubled the size of his team within the first year
2021
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
How does he distinguish himself among fellow brokers?
“I believe all brokers are working very hard in a difficult market,” he says. “However, I have demonstrated continued growth, advocacy and performance on my client’s behalf, which is now recognised [for 10 consecutive years] in the Elite Broker awards.”
In 1990, Dixon got started with FAI, working in claims and as a team leader. From the late 1990s up until 2003, he worked at FAI and Suncorp in underwriting and as an area manager at VACC, CGU (South East Queensland). From 2003 to 2012, he got into broking and eventually started Dixon Insurance in 2013. Since then, he’s accumulated numerous acccolades, including Elite Broker, Diversity and Equity, and Fast Broker awards.
During the pandemic, Dixon challenged insurers over the Quarantine Act application to insurance wordings. His argument was that the Quarantine Act does not apply as an exclusion, as the Biosecurity Act was invoked by the Morrison Government, and this was not a subsequent amendment to the Quarantine Act. The test case in the Appeals court was won for Dixon’s client with a unanimous five-judge verdict.
He remains focused on transport, manufacturing, motor trade, engineering and large farm clients.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”