Profile
“No matter how many clients I have, I make sure to call each one personally every quarter. It’s a chance to not only update them on their portfolio, but also check on how they’re doing personally”
Kelvin Rampersad,
Carte Wealth Management
Randi Kasongo is a results-driven leader with over 15 years of expertise in insurance, financial services, and risk management, known for her strategic vision, operational excellence, and commitment to innovation.
As a Senior Manager in Business Insurance Product Operations at Travelers, she leads a dynamic, multidisciplinary team responsible for underwriting rules governance, quality assurance, and intake. Known for her ability to tackle complex challenges with a unique blend of investigative and creative problem-solving, Kasongo consistently delivers sustainable solutions that drive performance and efficiency. Throughout her career, she has spearheaded initiatives that enhanced performance by 80% and developed strategies closely aligned with business objectives.
Prior to becoming Senior Manager in Business Insurance, Kasongo made a strategic pivot at Travelers, transitioning into training and development as Director of Investigative Learning and Development. In this role, she designed multi-year learning journeys for investigators and created a foundational investigative course required for all claims employees, cultivating a culture of continuous learning and excellence. Her leadership in this area broadened her influence, extending from front-line employees to senior executive leaders.
Before joining Travelers, Kasongo advanced her expertise as Senior Investigator at Liberty Mutual Insurance, where she led the development of targeted fraud training programs that improved fraud scheme identification, resulting in a 30% increase in investigative referrals.
Kasongo began her career in claim and promoted to Special Investigator at GEICO. She was rated as a top investigator, quickly establishing herself with negotiation strategies that saved the company 40% on claim settlements and consistently exceeded monthly targets by 150%.
Prior to entering the insurance industry Kasongo held lead roles in government and banking.
Today, Kasongo draws upon her investigative, training, and strategic expertise to drive impactful business results. Her progression through varied roles has shaped her into a versatile, well-rounded insurance professional with a comprehensive understanding of both operational and strategic facets of the industry. An active leader in her field, Kasongo frequently engages in professional forums and conferences, where she presents on technological advancements, skill development, career progression, and empowerment.
Her transformative impact extends to her role as Vice President of the Los Angeles Chapter of the National African American Insurance Association (NAAIA). In her leadership role, the chapter has doubled its membership, tripled its sponsorship, and launched programs that advance the organization’s mission. In 2025, Kasongo will step into the role of Chapter President, continuing her mission to foster cultures of performance excellence and continuous growth.
Recognized as a woman of influence in the insurance industry and a Southern California native, she is guided by her motto, “Let’s Go Places: Transforming People, Spaces, and Possibilities.” Kasongo inspires her teams to embrace innovation, uphold core values, and drive meaningful change. With a B.A. in Criminal Justice from California State University, she thrives in roles that integrate her expertise in strategy, development, and partner engagement, leveraging cutting-edge solutions for impactful business outcomes.
One America Square, 17 Crosswall, London, EC3N 2LB
+64 3 379 7622
agreen@specialistrisk.com
linkedin.com/in/gbinsurancelady/
srinsurancesolutions.co.uk
Randi Kasongo
Senior Manager, Product Rating; Travelers
Incoming President 2025, Los Angeles Chapter; National African American Insurance Association
Read on
Special Report
Home
Bio
Milestones
Profile
Read on
Special Report
Home
Bio
Milestones
Read on
Special Report
Home
Bio
Milestones
“I strongly believe in working smarter, not harder. I think it’s one of the keys to living a great life, and I want to share that with as many people as possible”
Kelvin Rampersad,
Carte Wealth Management
2017
2018
2019
2020
2019
2022
Lawyers Weekly’s Top 30 Under 30 Property Finalist
2017
Promoted to Senior Associate at MinterEllison
2018
In-House Legal Counsel at L'Oréal Australia and New Zealand
2019
Australian Corporate Lawyers Award In-House Finalist
2020
Joined the partnership at Wynn Williams in the property and commercial team
Appointed to the Property Council NZ Retail Committee
Invited to sit on the judging panel for Lawyers Weekly’s Australian Law Awards
2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
RISING STARS 2024 JUDGE
