Profile
Brittany Romm is an assistant vice president at Westchester, a Chubb company, where she leads underwriting and compliance initiatives for Westchester’s pet health insurance portfolio. She has played an important role in driving rate growth and improving profitability through data-driven pricing strategies, product development, and close collaboration with internal stakeholders. Her work also supports distribution strategy, compliance, and customer experience efforts.
Before stepping into her current role, Romm held positions in digital portfolio management, underwriting, and sales analysis, where she developed a strong foundation in market analysis, regulatory filings, data reporting, and business development support. She has also participated in Chubb’s Advancing Women Leaders Academy and Talent Champion Program and has contributed to several internal leadership and advisory committees.
2000 Arch St, Philadelphia, PA 19103
315 729 0927
brittany.romm@westcheser.com
linkedin.com/in/brittanyromm
westchester.com
Brittany Romm
Assistant Vice President, Digital Portfolio Management Westchester, a Chubb Company
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Special Report
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Bio
Milestones
2017–2019
2019–2021
2021–2023
Present
2022–present
Sales Analyst, Westchester Business Development
2017–2019
Digital Programs Underwriting Specialist, Westchester Programs
2019–2021
Digital Portfolio Manager, Westchester Programs
2021–2023
Assistant Vice President, Digital Portfolio Management at Westchester since 2023
Present
Managing Director at Euclid Transactional
2022–present
Milestones
“By focusing on doing the best possible job for every client, they naturally tell their friends and family. That organic growth has been very rewarding”
Alan Borthwick,
DUX Financial Services
“Our goal is not to speed up transactions but to slow down where it matters, taking the time to truly understand each client’s situation and deliver thoughtful, personalised guidance”
Alan Borthwick,
DUX Financial Services
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For Borthwick, satisfaction means delivering the result the client set out to achieve while keeping the process smooth and low stress during what can be an emotional time, such as buying a home. He says his greatest strength is cutting through complexity to find the best path forward, staying calm no matter how challenging the lending scenario.
While he has celebrated plenty of loan approvals that others said could not be done, the achievements that mean the most are different. What stands out most to him is helping clients pay off their mortgages far faster than they expected. “Seeing the real difference this makes to their financial freedom and peace of mind is incredibly rewarding,” he says.
Looking ahead, the targets are not about volume. Borthwick is aiming for higher client satisfaction and stronger long-term financial outcomes, with an ambition “to be known as the adviser clients can rely on for calm, considered advice in an increasingly digital world.”
It is an approach summed up by the team’s shared commitment: clear, practical mortgage and financial advice that reduces stress and builds lasting financial resilience for New Zealand families.