Profile
Milena Grgas is the distribution manager, western region, accident and health at Arch Insurance North America, where she is responsible for expanding market presence across a diverse portfolio. Her primary focuses include identifying strategic opportunities, developing distribution partnerships, and supporting underwriting performance across the region.
With a background in underwriting and risk assessment, Grgas brings a strong foundation in evaluating complex risks and aligning business development strategies with overall portfolio objectives. In addition to her professional responsibilities, she is active in community and nonprofit initiatives, supporting causes such as Lyme disease awareness, domestic violence prevention, and homelessness outreach. She also maintains a connection to the arts, having served in a leadership role on the board of the San Pedro City Ballet.
Grgas holds a Bachelor of Arts from New York University and a Master of Arts in Art Business from Sotheby’s Institute of Art in partnership with Claremont Graduate University. She was named Miss Planet Croatia 2024 and used her platform to promote domestic violence awareness, placing as a Top 20 Finalist and Miss Congeniality at Miss Planet International 2024.
550 S Hope St, Los Angeles, CA 90071
+1 2134712608
mgrgas@archinsurance.com
linkedin.com/in/milliegrgas
insurance.archgroup.com
Milena Grgas
Distribution Manager, Western Region, Accident and Health Arch Insurance North America
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2017–2020
2021
2021–2024
2024–2025
Present
Associate at Excelon Financial
2017–2020
Junior Broker at Excelon Financial
2021
Entertainment Underwriter at AIG
2021–2024
Senior Underwriter, Entertainment at AIG
2024–2025
Distribution Manager, Western Region, Accident and Health since 2025
Present
Milestones
“By focusing on doing the best possible job for every client, they naturally tell their friends and family. That organic growth has been very rewarding”
Alan Borthwick,
DUX Financial Services
“Our goal is not to speed up transactions but to slow down where it matters, taking the time to truly understand each client’s situation and deliver thoughtful, personalised guidance”
Alan Borthwick,
DUX Financial Services
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For Borthwick, satisfaction means delivering the result the client set out to achieve while keeping the process smooth and low stress during what can be an emotional time, such as buying a home. He says his greatest strength is cutting through complexity to find the best path forward, staying calm no matter how challenging the lending scenario.
While he has celebrated plenty of loan approvals that others said could not be done, the achievements that mean the most are different. What stands out most to him is helping clients pay off their mortgages far faster than they expected. “Seeing the real difference this makes to their financial freedom and peace of mind is incredibly rewarding,” he says.
Looking ahead, the targets are not about volume. Borthwick is aiming for higher client satisfaction and stronger long-term financial outcomes, with an ambition “to be known as the adviser clients can rely on for calm, considered advice in an increasingly digital world.”
It is an approach summed up by the team’s shared commitment: clear, practical mortgage and financial advice that reduces stress and builds lasting financial resilience for New Zealand families.