Headquarters:
Naples, Florida
Year founded:
2013
Number of employees:
475
Phone:
973 631 7575
Email:
info@dualcommercial.com
Website:
dualna.com
LinkedIn:
linkedin.com/company/dual-north-america
"We are constantly living by our core values: integrity, impact and teamwork"
Julie Giraldi,
CAAT Pension Plan
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DUAL NORTH AMERICA
John Johnson
Chief Executive Officer
Lacey Rittenour
Head of Human Resources
Jon Knouse
Chief Property Officer
Leadership
John Johnson was appointed chief executive officer of DUAL North America in October 2021. He is responsible for leading the growth and profitability of the management and underwriting teams, along with driving the company’s strategic vision. Johnson has 30 years of insurance and management experience. Prior to his current role, he served as president of Align Financial Holdings, as well as group president and president of Catalytic Risk Managers and Align General. He graduated from the University of Southern California, Marshall School of Business with a BA in Finance.
Chief Executive Officer
John Johnson
Lacey Rittenour joined DUAL North America in June 2022 as head of human resources. She leads the HR team in the development and delivery of key initiatives in recruitment, people and organizational development, and HR operation initiatives in the US. Prior to this role, she spent nearly five years with Qualcomm in various leadership roles, most recently as senior manager for HR. Rittenour holds a Bachelor of Arts in Psychology and a Master of Science in Industrial and Organizational Psychology from San Diego State University.
Head of Human Resources
Lacey Rittenour
Jon Knouse was appointed chief commercial property officer of DUAL North America in 2021. He is responsible for underwriting strategies, decisions, proficiency, development, and performance across all property lines. Additionally, he ensures overall underwriting excellence and integrity for all product lines including authoring and measuring underwriting policy and performance, communicating underwriting appetites, and instituting quality control mechanisms. Knouse works in partnership with property division presidents to ensure that results are consistent with outlined objectives and business strategies. Prior to his current role, he served as the chief underwriting officer of Catalytic Risk Managers and was the president of Western Re for eight years.
Chief Property Officer
Jon Knouse
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“We are constantly living by our core values: integrity, impact and teamwork”
Julie Giraldi,
CAAT Pension Plan
“Now, we have much more frequent recognition awards because we want to celebrate people staying at CAAT and recognize the contributions that they bring to the organization”
Julie Giraldi,
CAAT Pension Plan
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“Now, we have much more frequent recognition awards because we want to celebrate people staying at CAAT and recognize the contributions that they bring to the organization”
Julie Giraldi,
CAAT Pension Plan
“We are constantly living by our core values: integrity, impact and teamwork”
Julie Giraldi,
CAAT Pension Plan
Read on
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Andy Swindall
Chief Personal Lines Officer
Andy Swindall was appointed chief personal lines officer of DUAL North America in 2021. He oversees strategy, underwriting, and performance of all the company’s personal lines products, including wholly owned subsidiary NALICO General. He previously served as president of NALICO General Agency, and formerly held executive positions at ReAlign Capital Strategies and Personable Holdings. He helped form Align General Insurance Agency in 2003 after 11 years at Arrowhead General Insurance Agency. A graduate of University of California San Diego, Swindall holds degrees in Economics and Law & Society.
Chief Personal Lines Officer
Andy Swindall
Jeff Arricale
Chief Financial Officer
Through leadership, approachability and expert knowledge of the finance industry and corresponding consumer trends, Jordan Mutton has led award-winning, high-performing teams, continually exceeding benchmarks. Building relationships is core to Jordan’s values, a skillset that has positioned him as a key leader within the industry.
Head of Inside Sales
Jordan Mutton
DUAL North America is a premier underwriting organization in the US offering casualty, commercial property, financial, and personal property products underwritten through several specialized subsidiaries. The company is part of the DUAL Group, one of the world’s largest international underwriting organizations, and the underwriting arm of Howden Group Holdings, an international insurance intermediary. DUAL made its debut in the US in 2013 with five underwriting products.
Through acquisition, thoughtful diversification of product offerings, introducing dynamic new products, and prioritizing risk selection, DUAL has achieved sustainable growth and profitable underwriting results for its carrier partners, further enabling the company to accumulate underwriting talent in new segments. DUAL is a people first company and attributes its success to its team members. The company is now home to over 450 team members, 25 underwriting programs, and seven underwriting companies, including Align General, Catalytic Risk Mangers, Deposit Choice, EIURS, NALICO General, and NBIS, along with three claims TPAs.
DUAL will transact over $1.4 billion in written premium on behalf of 30 domestic carrier partners and 40 international syndicates in 2022. As part of its commitment to its partners as well as to its ‘people first’ philosophy, DUAL is at its core an underwriting organization driven by underwriters. Across the country, DUAL retains top underwriting experts who deliver outstanding results in their product lines. DUAL’s entrepreneurial culture allows underwriting teams to provide comprehensive and innovative solutions to match the complex needs of today’s market with the support of a strategically developed infrastructure. Its teams leverage industry-leading analytics and technology to make proactive data-driven business decisions efficiently. DUAL helps insurance professionals do more – whether they are brokers, carrier partners, or valued team members.
“Now, we have much more frequent recognition awards because we want to celebrate people staying at CAAT and recognize the contributions that they bring to the organization”
Julie Giraldi,
CAAT Pension Plan
Alex Ventura
Head of Marketing
Dave Longbottom
Chief Technology Officer
Karen Bannister, CM
Vice President, Marketing
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Alex Ventura has a wealth of experience and passion for martech across the financial services sector – including B2B and B2C – with a focus on delivering exemplary omnichannel experiences. Alex is responsible for driving brands in the digital age with strategies that evoke a brand’s personality and corresponding values. Mapping customer journeys encompassing systematic and programmatic technologies has been key to his successful strategies.
Head of Marketing
Alex Ventura
With a superior understanding of web design and architecture, Dave Longbottom has been pivotal in orchestrating the development of new technologies, which are aligned with business objectives, and pioneering industry-leading solutions. Dave’s tenacity to push the status quo has led to the development of innovative solutions encompassing the latest emerging technological trends and cyber security frameworks.
Chief Technology Officer
Dave Longbottom
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and Call Centre Operations
Sarah M Stewart
Alex Ventura
Head of Marketing
Sarah M Stewart
Associate Vice President, Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Dave Longbottom
Chief Technology Officer
Alex Ventura has a wealth of experience and passion for martech across the financial services sector – including B2B and B2C – with a focus on delivering exemplary omnichannel experiences. Alex is responsible for driving brands in the digital age with strategies that evoke a brand’s personality and corresponding values. Mapping customer journeys encompassing systematic and programmatic technologies has been key to his successful strategies.
Head of Marketing
Alex Ventura
With a superior understanding of web design and architecture, Dave Longbottom has been pivotal in orchestrating the development of new technologies, which are aligned with business objectives, and pioneering industry-leading solutions. Dave’s tenacity to push the status quo has led to the development of innovative solutions encompassing the latest emerging technological trends and cyber security frameworks.
Chief Technology Officer
Dave Longbottom
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich
School of Business, and most recently completed the Communications and Leadership Program at
The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and
Call Centre Operations
Sarah M Stewart
Sonia Ahuja
Chief Operating Officer
Sanjay Mehta
EVP and Chief Market Officer
John Laurie
Chief Partnership Officer
Anthony Dippolito
Chief Wellness Officer
Alex Ventura has a wealth of experience and passion for martech across the financial services sector – including B2B and B2C – with a focus on delivering exemplary omnichannel experiences. Alex is responsible for driving brands in the digital age with strategies that evoke a brand’s personality and corresponding values. Mapping customer journeys encompassing systematic and programmatic technologies has been key to his successful strategies.
Head of Marketing
Alex Ventura
With a superior understanding of web design and architecture, Dave Longbottom has been pivotal in orchestrating the development of new technologies, which are aligned with business objectives, and pioneering industry-leading solutions. Dave’s tenacity to push the status quo has led to the development of innovative solutions encompassing the latest emerging technological trends and cyber security frameworks.
Chief Technology Officer
Dave Longbottom
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the
Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years
of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation
of the company’s internal customer
service department.
Associate Vice President,
Leasing and Call Centre Operations
Sarah M Stewart
